Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It still doesn’t work with the ice making and I don’t know if one of the guys say anything
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation attention to detail with fridge doors and drawers. Totaltechsupport let me down.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fridge was not hooked up because I had a copper water line. The delivery guy could not hook it up. Even though I bought the water line like my salesman said I had to do for installing.
No, I would not recommend this to a friendRated 1 out of 5 stars
It could be better...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation service is not what is offered. They come in a rush do things wrong, at the end I had to do the work because they were desperate to leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation did not happen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no installation done for us. Delivery to the kitchen is all that was done
No, I would not recommend this to a friendRated 1 out of 5 stars
Atrocious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt show up! Been 10 weeks without a refrigerator. The extended warranty geek squad provides is terrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damage to my front door frame, door, door seal, Awful installation!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all happy started raining and left a $3500 fridge sitting in the rain for a few minutes till they were able to bring it in and said not to worry it will work fine.
I would recommend this to a friendRated 1 out of 5 stars
Good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer lousy dis not even Un wrap the product did not install water line for ice maker I end up calling outsider in future I will think before buying from u guys
No, I would not recommend this to a friendRated 1 out of 5 stars
Give me my credit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled this item (service) and am in the process of fighting to get my refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 attempts and a upgrade before i had a working refrigerator. I felt for the delivery people
No, I would not recommend this to a friendRated 1 out of 5 stars
no rfund for item unused
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they guys were gerat but they didnt need the hose that I purchased and took it with them so I never was able to receive a refund
No, I would not recommend this to a friendRated 1 out of 5 stars
These installers were a joke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They took forever then hooked my new water line to an old existing line that hadn't had anything run through it for years. So of course my ice tasted like death. Had to redo it all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 3rd party installation team was rough handed and unprofessional. I would recommend Geek Squad installers only.
No, I would not recommend this to a friendRated 1 out of 5 stars
Technician forgot to open the existing valve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont think the Greek sqaud technicians are experienced as the customer needs to tell them what the problem is. They were still in doubt that my water line was working.
No, I would not recommend this to a friendRated 1 out of 5 stars
fridge first attempt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they did nothing due to the incorrect measurements and in home consultation by Teri Martinez
I would recommend this to a friendRated 1 out of 5 stars
No installation done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Team would not touch water lines- had to install ourselves
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't do it. They will only connect to a fitting, not a pex line. Being as how pex is the future (and now) not copper, seems kind of 1990ish. Did it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech refused to install even though I had proper shut off and kit. He even yelled at me in my own home! Never again will I use Best Buy!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sorry about service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry Best Buy had bad help, how they improve the service guys
I would recommend this to a friend