Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor installation service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install refrigerator claiming we did not have a water shut off valve for ice maker when we did and was pointed out to them
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not do hook up... Returned water line. Did it myself. Gave it one star because they don't have 1/4 stars
No, I would not recommend this to a friendRated 1 out of 5 stars
Better off doing it yourself
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible install company. See google review of bridgewater nj store and gas dryer install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tools
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband had to buy a kit because the geek squad didn’t hook it up
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation services, doesn’t know how to install
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery and install fiasco!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was canceled due to "injury" 4 times. Wasted my time and my tenants patience.
No, I would not recommend this to a friendRated 1 out of 5 stars
poor workmanship
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installer did not use the pedestal and left a gap at top. Now it has to be done again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crew has NO clue how to install easy water line and Best Buy makes you Buy install kit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery supposed to unwrap and connect my fridge but they didn’t even test and no explanation
No, I would not recommend this to a friendRated 1 out of 5 stars
Not the Best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people that came for the install were very disrespectful and did not complete the tasks that were promised by the sellers in store.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Extra charge not anticipated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Premier services charged $185 to cut pipe,solder,and install shut off valve. Apparently my existing saddle valve could not be replaced.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Clowns at work!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clowns left all the plastic stuck in fridge Viking fridge too ! No respect!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure with the money!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, left all the tape in the shelves and out handles on doors without taking off protective film.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They will tighten a nut. If it is more involved than that, don’t bother. We needed a part. 5 minute hardware run. They left before I returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hobbit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never hooked it up and never came back when they said they would to install after Realizing their error.
No, I would not recommend this to a friendRated 1 out of 5 stars
DID NOT INSTALL KIT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery person(s) did not install sayung the kit did not have the right adapters.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery service is awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered my new fridge and refused to connect the existing water line . The person the called was rude and unhelpful. I will never use this service again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Why did I buy a hose?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a new water hose with this unit. Installers told us they won't install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not done, we had to call a plumber and buy a water connection tube as the installer did NOT leave the one I bought
No, I would not recommend this to a friendRated 1 out of 5 stars
what is an existing water source
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that the delivery included connecting the water line that was used for the previous fridge, but apparently not.
No, I would not recommend this to a friend