Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An absolute joke. The delivery team did not know how to operate a drill and damage my fridge
No, I would not recommend this to a friendRated 1 out of 5 stars
w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. Nothing went right with this install. Also still waiting on our compensation for the dent in the fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crew couldn't install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great experience, broke water line, left fridge in middle of kitchen, took emergency plumber to correct the problem. But bestbuy gave me gift card to share cost of repairs.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial installation was not good. Water leaked from the machine. 2nd installation, with a different installation team, was much better.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out and bringing this to our attention. I am sorry to hear about that first appointment that didn't go well. It sounds like everything went much better the second time around. If you still need some help, we'd be happy to dive in and assist. Please let us know if so.
Rated 1 out of 5 stars
Not worth the service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DId not actually install the unit./ Just left it in the middle of the kitchen and handed me the water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same thing as dishwasher it was just dropped off and told they don't install I was suppose to get credit for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 6 attempts at getting a working, non-cosmetic damaged appliance... I still do not have a working fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too scared to hook things up but like pics!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will not hook up if you do not have copper piping to fridge area. They just take pics and leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
I didn’t get a basic water supply install...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get a basic water supply install, I had to do it myself. I also had to retighten all the refrigerator door handles due to them all being left loose.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator is great but the people who came to install it were not competent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did $12,000 worth damage to our house
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Did $12,000 worth damage to our house. Had to fight with Best Buy to get them to take care of it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was not done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers fro Best Buy refused to hook it up since the water supply line was not directly behind where the fridge would be. I had to hire a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water line was not checked during installation- I woke up the next morning to a small lake in my basement
No, I would not recommend this to a friendRated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t connect the water line kit that supposed it come with not happy with there services
No, I would not recommend this to a friendRated 1 out of 5 stars
delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.deliverly person said he would return the water hook up kit. It's been a month and I have not received my refund. PLease advise.
No, I would not recommend this to a friendRated 1 out of 5 stars
No water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt hook up my water line saying it was to far from my sink. I had to hire a plumber to run the line
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchased of the appliance was easy. The delivery experience was a Nightmare and follow up was ineffective and unless. Each rep gave different information.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never happened....you are required to buy best buy products in order to get your water filter installed....what a shame...
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was never completed Delivery did not have water connection kit, they said they had run out and we have to place another order
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never Rec the freezer. I can’t rate this. Thank You.
No, I would not recommend this to a friend