Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont get this service, we need to go to get my stuff, because they no have no body for delivery
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During instal they broke the water shut off and caused a leak and then I had to have water at street shut off for 3 days while I got the repair done at my cost.
No, I would not recommend this to a friendRated 1 out of 5 stars
More training neede
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rude and condescending representative not helpful at
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people did not take it out of box. They just put in basement
I would recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said that it was not included with the purchase and refused to do it even after I showed them the invoice with it clearly listed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You said you had the refrigerator in stock and then you did not so we canceled the order. Was not happy...
No, I would not recommend this to a friendRated 1 out of 5 stars
ice maker not hooked up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i paid $30.00 for the installation of the ice maker i had installed and the delivery guy said he could not install it because he did not have the correct fitting?
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service and communication when trying to return merchandise over the phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They made us install it ourselves. We were furious!
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Never complited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No body came to our house to complete the service they just show completed on here but truth is nobody came to finish the service...Lier
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad servers for all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item back to 11/24/2021 Righr now is 02/04/2022 Item still not install yet Bad servers
No, I would not recommend this to a friendRated 1 out of 5 stars
Still no ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No ice after installation, 2 weeks later geek squad said it was my line, my plumber said nope, line is fine. Hopefully second geek squad visit tomorrow will do it.
No, I would not recommend this to a friendRated 1 out of 5 stars
CLAIMANT UNDESERVING
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy did NOT install/connect anything!! All they did was drop it off and leave!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Installation and Connection to Existing Waterline" They refused to this and said I would need a plumber. Absolute disappointment,
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Do not count on delivery sevice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The man were not sure how to hook it up. I actually had to do it myself. Best Buy does not help with the problems of the delivery.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible. Try living out of a cooler for a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down with 3 mechanical issues with in a months time. What kind of review would you give? Text me at 4077472884. Rita Stamper
No, I would not recommend this to a friendRated 1 out of 5 stars
They refused to do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to do it. They said to us, “you do it.” And they left with our items! We will never use them again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad technician
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was not done. Fridge was returned due damage and technician didnt even install it and he reported it as done!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Plumber
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not hook up the ice maker. They told me rudely that I needed to get a plumber.
I would recommend this to a friendRated 1 out of 5 stars
not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they connected it but didn't bother to check that when they pushed the fridge back, they pushed it onto the water line n next day, it was water all over the floor =(.
No, I would not recommend this to a friend