Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Scratched and broken peaces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived with scratched and some parts are broken. Called customer service and still haven’t gotten the issue resolved!
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to do it myself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to do it myself, while Best Buy had my money for at least 6 weeks.
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not hook it up after we paid for install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Said the line wasnt PEX and it was. They really just seemed in a hurry. It was frustrating after paying for installation and they just set it down and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with installation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store associate helped me fine but the guy who came to deliver was very rude and had not connected my water line to the fridge.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about how this appointment went. That's definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Awfup
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful they didnt set anything up told my son to go buy things he could do it easily. Poor cystomer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers were the BEST!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were gentlemen from start to finish. They showed as a little leak in the water line, and suggested we get it fixed before it became a problem.
I would recommend this to a friendRated 1 out of 5 stars
Refrigerator hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened my refrigerator I had to hook up myself. D\idn't even leave me parts to do my self
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was not on time. The installer had come back second time. There was missing parts with fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SERVICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was NO SERVICE!! CANCEL ORDER. The delvery person was very rude and unprofessional . He said we had the wrong size fitting
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
crew tried to leave without installing the handle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Very poor, the installation crew tried to leave without installing the handle and removing the interior packing.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install of appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite an experience with installation... The actual installation crew was great... but the entire process of getting all of my items was horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i did it myself technicians would not complete the task
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Service not provided
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy would not install the filter or hook up to water line because there was not already an exisiting line!
No, I would not recommend this to a friendRated 1 out of 5 stars
I really have nothing great to say
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A LOT of drama with Best Buy and getting my new purchases installed. I don’t have enough time in the day to go through it all but I will say shop wisely.
No, I would not recommend this to a friendRated 1 out of 5 stars
awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed new parts on a new refrigerator the installer didn't have the parts after the fact they said they fix it and all my vegetables was frozen awful...
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrig so damaged, customer service not what i exp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Im still waiting for a 3rd replacement. Soooooo disappointing
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clowns the used to set up my fridge were 100% useless and lazy
No, I would not recommend this to a friendRated 1 out of 5 stars
worst experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like they were amateurs. Didn't even look for the shut off valve. Son was not home to look for it which was easy to find. Left without hooking up the refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers complained
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers made a big deal because water valve was broken. It was how he said it and walked away. I told him to put the refrigerator together and I will deal with it.
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install the refrigerator. Complete waste of time. The worst service ever.
No, I would not recommend this to a friend