Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation but Best Buy would not install it. Always one excuse or another
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers brought it but never used it! And we paid for it! Really would like my money back!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of the instructions were followed. The refrigerator was not wiped down and the packaging not opened.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delevery people did not install the water line as paid for. They made me do it while they stood there. I paid for a service I didn’t get.
No, I would not recommend this to a friendRated 1 out of 5 stars
Refrigerator not drkivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled for delivery 6 times, When it finally came the refrigerator was heavily damaged.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ugh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers dented, cracked, punctured the door frame during installation..
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy Delivery Person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't want to change the Door, and I had to make the supervisor pick up the trash he left on my driveway...
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I’m sorry that this hasn’t been your experience with us. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
HORRIBLE EXPERIENCE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE EXPERIENCE! The delivery was the worst experience!
No, I would not recommend this to a friendRated 1 out of 5 stars
noshow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was not installed due to unavailability from YOUR WAREHOUSE
No, I would not recommend this to a friendRated 1 out of 5 stars
Set up
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible they didnt. Adjust the level they werent wearing masks they were not knowledgeable about the product
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed with install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers damaged our wood floor and were like a bull in a china shop.
No, I would not recommend this to a friendRated 1 out of 5 stars
The installation is not included
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.offer the installation and then, what does it say that it can't
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor 3rd party install
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor install...plus the driver destroyed my drive way
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to hire someone to hook up ice and water. Delivery people had no clue
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't show up and no call. No "customer service" to speak of.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to enjoy my product because I can’t seem to get Best Buy to install the ice maker.
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They declined to connect our fridge we bought from them to the water hose which is ready for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ruth m clough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install we had to do it ourselves they brought in house and thats it refridgerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t happen!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crew arrived and said it was delivery only. The dropped fridge in middle of living room and left! Extremely disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
I'm on my 4th refrig. they keep coming damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would think seen best buy has been sending damaged refrig. that they would have upgrade us with the next won up
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.