Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Fail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was left outside in packaging. Was not hooked up nor brought inside.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lead time unacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product. Purchase to delivery was unacceptable. Purchased in March, delivered in July
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This "service" actually rates 0 stars. They came in and said they could not install the ice line as we had been promised. Seriously?!?
No, I would not recommend this to a friendRated 1 out of 5 stars
team denied ability to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the team came, late by 4 hours and declined to install based on stating there was no electrical box when there was in fact a box. Disappointing!!
I would recommend this to a friendRated 1 out of 5 stars
Very bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many repairs for a brand new refrigerator, then you switched it out and that refrigerator had problems to.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered my fridge, and said they couldn’t install it because I had a leaky faucet. The Fossett only leak when you turn the water off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Quick but no where near professional !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was horrific.Uneven doors an leaking water supply. Discussed in detail with store management and corporate on 2/12/19
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not ready to used they didn’t want or couldn’t install the water line
I would recommend this to a friendRated 1 out of 5 stars
Delivery and Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 visits to have my fridge installed. I’m very disappointed with Best Buy customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad service delivered the wrong refrigerator and told us that ours was lost in their wharehouse.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not complete installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete installation due to new requirements that sales rep did not explain. Huge inconvenience and very unprofessional.
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did the install myself, no one made an indication they would install. Delivery guys just dropped it off, didn't event go over the product with me..
No, I would not recommend this to a friendRated 1 out of 5 stars
Range Delivery - NOT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failure. Delivery was set, but cancelled day before delivery date. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation incomplete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Website indicates service was done, but it was not. Rescheduling a return was also not done.
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd Party vendor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice they came out and service was horrible. I called and after waiting for another week, still didn't get it right.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unacceptable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged on Delivery 2 months later still no fridge
No, I would not recommend this to a friendRated 1 out of 5 stars
Unwilling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there is an existing copper line they won't touch the water line, so this service may be worthless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The order shows the installation was included but the delivery person did not install or connect the water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ask for cash tip and it was already noted on the delivery instructions
No, I would not recommend this to a friendRated 1 out of 5 stars
Door replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t been confirmed when they ordered door replacement
No, I would not recommend this to a friend