Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not Install or Connect I had to do myself. Very Poor will never buy appliances from Best Buy again
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Fukdup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker and water dispenser not working... this is not good... this a probem for us.
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line ice maker not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery men didn’t set it up and check to make sure it was working. Water and ice maker not working
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this and submitting your review. I apologize for the disappointment as this is not the level of service we aim to give. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Leaking waterline and $$$ damages
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge waterline installation leaked which resulted in floor and HVAC system damage.
No, I would not recommend this to a friendRated 1 out of 5 stars
BUYER BEWARE!!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this 0 stars if possible. NO CALL NO SHOW 3 TIMES!!!!!!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not done! I had to do it myself including unpacking it!
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install it and left very quickly pretty much just dropped fridge off horrible service
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price to install it’s ridiculous I already spent slot o money and still have to pay .
I would recommend this to a friendRated 1 out of 5 stars
Hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The waterline was never installed by the delivery guy. He said he couldnt get the water shut off so we were left to do it ourselves
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered broken fridge 3 times 4the time installers were good.
No, I would not recommend this to a friendRated 1 out of 5 stars
I paid for install never happened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they just delivered never installed my fridge, and it took 3 trips tp get it relight
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First refrigerator was damaged in transit and there were no more in stock and wouldn't be for at least six weeks so I cancelled my order
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery guys refused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people refuse to hook my refrigerator up to my existing waterline because the existing waterline was a soft copper tube.
No, I would not recommend this to a friendRated 1 out of 5 stars
I’m not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys didn’t install the refrigerator just delivered the refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline they did not install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install a new water line for the refrigerator. They used the existing line. They did not even check the line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just dropped it off… they did not install nor did they take away the debris.
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't level. Charged for service. customer service sucks. no refund yet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nonsense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was forced to buy this item when I purchased a refrigerator. It was not needed and a way bestbuy jacks up prices. Would not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did not complete installation of water & ice service line
No, I would not recommend this to a friendRated 1 out of 5 stars
No effort to install the waterline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer said my water outlet fitting does not fit the hose I purchased. I was expecting him to at least have the correct adapter
No, I would not recommend this to a friend