Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad services
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad custommer services manager dos not offfer enough help with muy problem
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not need this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think they add this to your sales list although I don’t know you don’t eat it at the time anyway it worked
I would recommend this to a friendRated 1 out of 5 stars
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left the bottom handle off after breaking the connecting piece
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a disaster. Drivers were unhelpful and damaged our property
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line connection. Not connected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery/installers look for excuses to not complete the task hired for. WILL NOT buy from BEST BUY again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend Best Buy Installation service and would suggest you avoid.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this and submitting your review. I'm sorry that the service did not live up to our expectation. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were rude and took forever to install. They dinged my brand new door and acted like it wasn't them who did it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible delivery team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers broke the water valve stem and created a water leak and tried to state I had a problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO ONE SHOWED UP TO INSTALL ANYTHING. I NEED A REFUND ASAP.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have no idea how to review. It's sitting on my counter, wasn't installed.
I would recommend this to a friendRated 1 out of 5 stars
No Connection...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our home had an older connection - would have liked for the technicians to change it or recommend someone else
No, I would not recommend this to a friendRated 1 out of 5 stars
Boo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These installers riding connect water line in fact left the stickers on the doors and I can't get them off
No, I would not recommend this to a friendRated 1 out of 5 stars
Not completed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery men never connected it. The whole delivery experience was unfortunate.
No, I would not recommend this to a friendRated 1 out of 5 stars
5 failed washer delivery attempts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 failed washer delivery attempts over the course of 6 weeks by Best Buy...good luck with your purchase
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad sale
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong connection supplied. Had to go out and purchase the correct connector.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share this with us! I'm sorry to hear that you were told to purchase an incorrect connector. That's definitely not the kind of experience we aim to give you. If you still need assistance with this, please let us know and we'll do what we can to finish the project.
For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I don't have a line in the right place
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a service that I did not need because there is no water line available to connect to my new freezer!
No, I would not recommend this to a friendRated 1 out of 5 stars
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor experience and quality of work was not as good as it should had been
No, I would not recommend this to a friendRated 1 out of 5 stars
They Didn't Hook it Up!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 guys who delivered and installed the fridge didn't hook up the water line.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people that Best Buy sent to install my refrigerator were very rude and had a attitude the whole time
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was terrible the installers were rude and unprofessional would recommend having anyone else install.
No, I would not recommend this to a friend