Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Door damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.damaged my fridge while installing. Still waiting on replacement.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never fixed!!!!!Never installed!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never was done!!! Never installed Defective!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for reverse osmosis drinking water.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to remove this because it was not supposed to be used with reverse osmosis drinking water.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete work on work order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asked to hook up existing water line and never did. Very disappointed!!!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn't need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I told the sales person I didn't have water hock up but still had to get it, which I think is dumn
No, I would not recommend this to a friendRated 1 out of 5 stars
Mean people
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to wait to me hour and I got a phone and they say they be there in 10mins
No, I would not recommend this to a friendRated 1 out of 5 stars
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||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wqd' p,DW'P EK09RIEFKEORPKMGPREG90KGP,G -0EKFE [EG G'PKERG
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge damaged 3 times.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It got 3 fridges damaged, floor and wall damaged. Disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service never provided.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service never provided. No installation service provided.
No, I would not recommend this to a friendRated 1 out of 5 stars
Annoying wasteful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted and not needed. They require 50 characters.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 diferente guys in my house diferente days nobody know what to do
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance is damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance seems to be of low quality. The door is not working properly.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to reach out to us about this. I'm sorry to hear that the unit is not in full working condition. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Delayed delivery of refrigerator, cancelled sale.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple delays in delivery led to cancelling purchase of refrigerator.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Handle won’t install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No handle installed! Tried to order new one and was on Hold for 3 hours
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
No waterline was needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waterline was not installed . There was too long a wait for instillation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No installation service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed myself. They just dropped it off with missing parts
No, I would not recommend this to a friendRated 1 out of 5 stars
They would not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They would not install water line. I feel I should be credited for my purchase of the water line kit.
No, I would not recommend this to a friendRated 1 out of 5 stars
not able to hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are remodeling the kitchen and were not ready to install the water line. Not ready :(
I would recommend this to a friendRated 1 out of 5 stars
"Basic Installation"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If basic installation translates to none. Then this was right. They dropped off the fridge.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My install person dented my frig and then told me to blame best buy.... didn't hook up my line either
No, I would not recommend this to a friend