Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No need to pay for installation. All they do is plug it in.
No, I would not recommend this to a friendRated 1 out of 5 stars
3 airempts not done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not preformed installers would not install i was told to reschedule
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ice maker hookup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad would not hook the refrigerator up to my existing copper line. I hooked it up myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fix the refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they couldn't fix it but told my husband how to fix the doors
I would recommend this to a friendRated 1 out of 5 stars
Not Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never did the In-Home Service Install that was included with my purchase of a Refrigerator.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not do the work as promised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to hookup the new fridge with my waterline.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service, never buying from Best Buy again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who install did not do the job properly
No, I would not recommend this to a friendRated 1 out of 5 stars
No Waterline Hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not request a waterline hookup, although apparently our contract said it would be done.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mistake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not have to hook the refrigerator up to water
I would recommend this to a friendRated 1 out of 5 stars
you suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one came damage service about it sucked service no help
No, I would not recommend this to a friendRated 1 out of 5 stars
Picked up item myself
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to install myself because delivery didn’t show up
No, I would not recommend this to a friendRated 1 out of 5 stars
no install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't install the water line for the new fridge I had to have a plumber come in to do it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Smh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They damaged the back of it and still waiting on ti get replaced
I would recommend this to a friendRated 1 out of 5 stars
They didn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't hook up to an existing water line. They also didn't hook up the new line I bought.
No, I would not recommend this to a friendRated 1 out of 5 stars
Angry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up to set up so I was not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys didn't even try that hard to make this work. Had to pay a plumber to get the job done.
No, I would not recommend this to a friendRated 1 out of 5 stars
We did nor receive these tools.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No tools were provided us after two Geek Squad attempts failed to complete the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers weren't motivated to work through install issues. threw the towel in too soon
No, I would not recommend this to a friendRated 1 out of 5 stars
Left without checking water and it does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery set up was awful and we cannot get any phone or chat support
No, I would not recommend this to a friend