Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27394 reviews
(27,394 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
major leak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unable to connect to water line because the copper pipe broke and needed a plumber to fix
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed service. Delivery guys are very rude.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to connect the water line...................
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuySendsThugs2You
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst installation ever!! Wish I could write more!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers not so good, product great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with installers, did not want to hook up icemaker
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrating Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not done PERIOD!! Very POOR Service
No, I would not recommend this to a friendRated 1 out of 5 stars
Service from best buy so bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery make my goods damage, and they not care anything
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
4 times to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.brought the wrong ice maker each time. almost made them take the refrigerator back.
I would recommend this to a friendRated 1 out of 5 stars
water line hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our water line was not appropriate (not copper line), so this was not done during install
No, I would not recommend this to a friendRated 1 out of 5 stars
Refused to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy hires someone who wasn't even a plumber and he didn't have a clue how to do it
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery guys didn't install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was not installed, something about the water line
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not set up refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratched floor on way in and did not set up. Left place a mess.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cause and effect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Accidentally knocked over my driveway pillar and light
I would recommend this to a friendRated 1 out of 5 stars
Best guys delivery company said no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t hook up the line and said it’s up to me as a consumer
No, I would not recommend this to a friendRated 1 out of 5 stars
ZERO ON ALL REVIEWS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work over a month!!! No one replies or answers phone!
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery men didn't bring it in my house or set it up. Waste of money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Contractors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contractors did not install my water line. Not happy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would never get a install from them they are very rude
No, I would not recommend this to a friendRated 1 out of 5 stars
NO HOOK UP NEEDED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WE SAVED MY ON DOING IT OUR SELVES, NOT ROCKET SCIENCE. NOTHING TO HOOK UP JUST PLU IN.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do good job on installing product. its leaking and I had to Fix by myself,
No, I would not recommend this to a friend