Customer Ratings & Reviews

Went smoothly and professionally. Would definitely order again.

They carried it in the house and plugged it in. When I asked about changing the doors they said that was extra.

Refrigerator delivered after three appointments. First was a mulligan as it was a hurricane. Second , third, fourth fifth and sixth appointments were all cancelled by Best Buy as they never figured out how to schedule the correct crew to remove my existing refrigerator. New refrigerator was dropped of in my garage with the expectation that they would install the next day. Never happened. Absolutely my worst experience ever with Best Buy. Cannot recommend ever purchasing an appliance from Best Buy that requires delivery and installation. Now I'm trying to have them come back and pick up the unopened refrigerator that they couldn't install.

This guy was great! Thank you very much for sending him.

On time,. As described, good installation agent too.

The delivery men were great, very helpful on time.

the guys who delivered and installed this were great!!!

Seemed rushed. I wanted to put the freezer in a few spots to see where it was best suited. The installer seemed to just want to get out.

Love my new fridge thanks for installing it for me.

Great service by a professional! Did a great job!!

the guys delivered my refrigerator, set it up, and moved my old one. They were very friendly and helpful.

Broke water line and left without checking work. not good

Bestbuy in Frisco TX doesn't deliver the item themselves. Instead, a 3rd party delivery company handles it. Bestbuy must seriously review their quality and professionalism. On the first delivery of my refrigerator, the workers of the delivery company touched the water valve to connect it to the refrigerator. The valve knob came off and fell because the screw was loose. Out of sudden, the workers became extremely defensive, and refused to try to solve it. They kept saying that they can't install the refrigerator and they will leave. I was talking with Bestbuy customer service on the phone. So I told the workers to wait. However, they left with the new refrigerator. After they were gone, I checked the valve knob, and I just put it on the valve and could shut off and turn on water very easily. The workers didn't even try to figure out if that was a difficult issue. Their first priority was to avoid any responsibility, not customers satisfaction. They didn't even try to have reasonable conversation with us. One of the workers yelled at my wife with finger pointing, so she had trauma and we are talking with our lawyer for further action. I can't believe that Bestbuy hires worst delivery company.

The delivery team came to install a refrigerator with an icemaker. They told me that my water connection was corroded and that I would need to get a plumber to fix it before they could install the waterline. I inspected the connection and determined it was in good condition. I told them I didn't understand the fuss, but they wouldn't even disconnect the line and set the new fridge in place. I had to disconnect it myself to get them to bring in the new fridge. They didn't connect the water line to the new fridge and when they left didn't leave the water line that I ordered. They said they would come back after the plumber fixed the connection and I would have to schedule a new appointment. I took the day off work to be home for the 7 AM to 1 PM delivery window and wasn't about to do that again. I drove down to the Homedepot and got a universal water line and hooked it up myself without incident. The whole ordeal was frustrating and inconvenient. Again, there was nothing wrong with the connection. Now I have to fight with the BestBuy Chatbot to get them to reverse the charges for installation and equipment and there's a 26 minute wait to chat with a live agent?? I am unimpressed with this service. I'm using my wait time to write this review.

The refrigerator is great, but we were told they will install water if there isn’t a water hookup and they no longer do that, which would’ve been nice to know ahead of time.

Mix feelings, while it was fast and nice people, the first time they hit one side of the fridge

It really shouldn't be hard to install a freezer that needs no water hook-up but the guy and 2 kids that showed up didn't seem to know what to do. The man had to be told to put the handle on the freezer door and he didn't level it at all. Freezer is uneven. This was the second freezer delivery. The first one was done very professionally with polite and professional adults.

I'm sorry to say this but installation programming was terrible. I requested the installation to be after a specific time due to work related issues. I called 3 times to confirm the time frame and was reassured that there'd be no issue. It wasn't the case, I was called at their earliest convenience and since I couldn't be there they cancelled the installation. Had to hire an outside company to assist me since they couldn't fulfill what they had promised in the first place. How unfortunate

Tech's installed ice maker line and checked for leaks before leaving.

I appreciate the Best Buy Geek Squad support and the original install team (unfortunately the first refrigerator was damaged in transit, so we were reassigned, relatively quickly). Today’s contracted delivery team was terrible. It’s definitely hit and miss- the first time the crew was professional and friendly. Today’s crew couldn’t wait to leave, was happy to remind me they were on a time table, permanently damaged the keypad at our door entry, and placed the refrigerator in our garage with ZERO care for causing further damage to either the floor or our refrigerator. They did not complete the installation to our satisfaction. They were rude, dismissive, and only finished the move of the old refrigerator after I yelled at them not to leave the refrigerator in the parking lot in front of our garage.