Customer Ratings & Reviews

0 Stars for the people who came to install, 5 stars for the Best Buy Customer service person.

Install was quick and easy. Installers were really friendly

After 4 delivery attempts 2with damaged fridges, one with no call no show and another that was outside of the only available time slot, a morning 9am call to deliver when I was only offered 1-8pm on that day. When the fridge finally came to replace a very damaged fridge on the fourth attempt and 28 hrs of sitting around for 4 days waiting on a delivery that was only 50% accurate, it to was damaged. As the damage to fridge was only about a quarter of the damage to original I just wanted off the hamster wheel. The delivery was install ready to use...... I guess that meant it's plugged in were not worried about handles or any of that spitshine. Drivers left never said a word to me after deciding to take fridge, put fridge in location and just left. My door was removed by myself when I went to put it back on delivery people were gone. Didn't sign anything either. The month of January felt lost to an inept uncaring corporation that only gave me foreign call center to call about my concerns which ended up totaling another 2 hrs putting my time investment at a very unpleasant 30 hrs

Delivery team was in a hurry and did damage to home - no follow-up from Best Buy since claim was filed 3 weeks ago

They called me 10 minutes before they arrived. They would only give me 4 hour window. Most delivery delivery services will call you the night before with the more updated window or at least call 20 to 30 minutes before to say they’re on their way.

Sorry to say the delivery was the worst I've ever had. The refrigerator itself did not work. The men delivering the refrigerator refused to hook up the water which I had pre-plumed ready for the hook up. Also I ordered the kit for hookup from Best Buy. But, they just flat out refuse to do it. The refrigerator door open Alarm was going off. I asked them to address that before they left. They said it would go off by itself. It didn't. In fact, the refrigerator was broken it never got cold. Had to schedule a return with Best Buy. The top everything off the delivery personnel left my home a mess. Left all the styrofoam packing material my kitchen and entrance way for a mess with Muddy footprints the whole thing was a calamity compounded by total disregard for customer satisfaction. So very disappointed.

I did not receive a refrigerator “installed and ready to go”!!! Not at all! Our fridge was delivered on the delivery date. We paid for the installation. Dude says they can’t install it with only two men. That we have to reschedule the installation and they’ll leave the fridge in the garage. Ok ok… I try to be nice (we needed the fridge) and call to reschedule. Next appt is a week away (-_-) say fine and anxiously await the appointment. Day of - window open- waiting. Waiting waiting waiting. Call and get a status update - oh no! There’s no record of our appointment. They see where we are supposed to have an installation today but it wasn’t done properly. Can we reschedule for a week away?? We said NO! And paid a contractor to install it. They did it in 30 min with…. wait for it…. 2 dudes. I will never order an appliance from Best Buy again. I’d give the experience zero stars if I could (forgot the handles were also super dented upon opening the box and we had to order new ones)

the guys that provided the service were awesome. Thanks!

Refrigerator needed immediate service call after installation. With delivery and service windows from 5-10 hours, you can imagine the hassle. Best Buy didn’t seem to care and offered nothing despite selling me a broke fridge.

Refrigerator was not delivered on scheduled date, without any notification after sms that they will be here in 20 minutes. After chat with customer service they rescheduled to few days later and again didn't appear without notification. After chat again delivery was rescheduled few days later and finally done. A day later I found they delivered another model. It was "almost" the same I ordered, looking really similar, with only 1 letter difference in the end of model name and with worse technical characteristics. As I ordered this refrigerator instead of broken one, I left the delivered as is to not wait for more weeks of delays. So, the only working thing in this company is chat with customer service and delivering workers who didn't break anything.

Total joke, said it came with ice maker, had to buy water hose for them to install. Installers told my tenants, not sure why he bought the water hose as the ice maker kit is sold separately. Can’t get a reply from Best Buy. Extremely dissatisfied

It took 5 visits to my home by 5 different 2-man crews to install a properly working and undamaged refrigerator. Several crews were very unhelpful. The last crew did a good job and would get a 4-5 star rating, if I reviewed them separately.

Product seems good. But.... 4 delivery attempts in order to install the fridge. Some very bad and some good delivery teams and customer service representatives. At the fourth attempt, install completed successfully and simply... which makes you wonder why I had to go through these mishaps ...

Paid cash to delivery person to install water line with shut off valve . Thought I pre paid that? Refrigerator is great… won’t buy from you again. Delivery people nice. But I was confused by the experience

Zero Stars. Easily the worst experience I have had when making a significant purchase. I bought refrigerator, water connectors, takeaway of prior refrigerator, and installation of purchased refrigerator. Best Buy failed to abide by agreement! As a result, i had to pay to have the prior refrigerator de-installed and taken away. And when I reported that the new refrigerator was damaged, i was told that my 14-day window had come and gone. A despicable lack of customer service!!!!!

I wanted the door to open from right to left not left to right that it was left at it was not even very good The floor is bad though it's all better now but would like to have the door switched

We had to purchase a counter depth fridge due to space limitations, but I find a little ridiculous - particularly at this price point- to have a fridge where twp-liters only fit on the door and take up all door space and where a frozen pizza is too wide for the freezer.

Worst experience of my life Was promised a compensation but never got anything at all after it either Dont recommend buying and delivering from here at all!

Best buy has inadequate systems in place to rectify items that arrive damaged. Ordered a fridge for Saturday delivery and it arrived damaged. Delivery service refused to bring a new one the same day and apparently no one at best buy can tell me when a new one can be delivered or if they even have one in stock. Will not be using this service again. Presumably will have to take off work to deal with this. Unacceptable.

The guys who installed my refrigerator were great and very helpful. However, my refrigerator is not keeping up to temperature and I’m worried about food spoilage.