Customer Ratings & Reviews

Bought a refrigerator with installation, the 2 young men that came were very professional. They explained and installed fridge/ice machine quickly. They answered all my questions.Great Job.

Great install! Delivery guys were polite, did their job in a professional way, and we were in business with our new fridge.

Polite installers who were very professional and respectful of my home.

The gentlemen that delivered my freezers set them up for me and made sure they were cooling properly before they left. They were polite and professional.

Same crew installed a stove last year. Same excellent job with this refrigerator. For future purchases, I am going to request this crew. They are knowledgeable, efficient, and courteous.

very good freezer for the money works great it’s got such good suction. I have to eat my Wheaties to open the door.

I had originally purchased a refrigerator and had it installed on January 6. However, as soon as it was installed, it began making a loud noise. I called best buy back to have someone come out and fix the problem. They scheduled someone for January 12, but the repairman called me and claimed he couldn't repair it, he was an installation man. I had to call best buy back again and reschedule another fridge to be brought out and installed on January 17. The work was completed on the 17th, and now we have a working refrigerator. I gave the experience two stars because it was a very time consuming process. I had to make multiple calls to customer service reps who had difficulty speaking English to me. Needless to say, while I'm happy that we eventually got the fridge installed and working, the amount of time it took and frustration with customer service made for a very unpleasant experience.

Installers were nice and very quick. They showed up in the time frame, measured and had the fridge in within 30 mins. Didnt damage anything.

Installation and setup timely. The men were very professional and careful. Refrigerator is working very well. Very difficult to find a refrigerator in white but Best Buy came through!

I’ve had the same crew more than once. On time and professional. The shame is that their work is going to be subcontracted. Oh well

We purchased a kit to connect our fridge to water line, and it was installed for us at the time of delivery of our new fridge. It was a simple connection, and for over 30 days, and there have been zero issues. Everything appears to be working properly, I don't expect there to be any problems.

Install went perfect with great service and care. Fit was really tight and servicemen were very patient and professional. They accidentally dented a door (it happens). They ordered and installed a new one as soon as it arrived.

Delivery personnel took care of install. All went well with tool package.

The refrigerator works great but bad delivery. They damage my wall and refrigerator side pockets. I have to order again from Best Buy. I would recommend the refrigerator to my friend

Service guy was amazing! Install was quick and easy!

Great refrigerator and great service. I ordered a smaller refrigerator and decided to get a larger one and the exchange was so easy.

The delivery on this was fantastic, they really do a good job protecting walls and moving the fridge. I was not made aware that they install does not hook up to plastic water lines that our builder had installed to the floor behind the fridge. It would be nice to know this ahead of time to have what you need ready. Best Buy only does installs to copper fridge lines. It was a problem I fixed myself with a short trip to the hardware and $15 in parts. Top notch geek squad delivery though, I would recommend their teams any time.

In and out quickly, left no mess behind. So far everything looks great and happy with their service.

I love it. It is exactly what I was looking for. The screen on the fridge is awesome and all the features it offers makes it a state of the art refrigerator

The freezer is just as advertised. It is a pleasure to have a product operate as expected.