Customer Ratings & Reviews

Delivery and installation went smoothly. They had to bring the refrigerator up to the second floor, which was a challenge, but they worked through it.

Not a bad thing to say about this - installer arrived at the agreed time - quickly and efficiently hooked up my new dishwasher to the existing water line. glad to not have to try to do it myself! well worth it

I originally went to loews and home depot to find a refrigerator. ours was breaking down and we wanted a quick delivery with options. this was hassle free. and they even price matched. no one else in town was able to deliver within the week. everyone else was trying to schedule us months out with no guarantee we would get the fridge we wanted. we were so relieved and happy. we will be coming to best buy for future appliance purchases.

These two guys did an awesome job getting my old fridge out and the new one in. No dolly, just straps. I couldn’t believe it. Super friendly and super efficient.

great people. They were nice. They did a good job for the most part. The only issue was the water spill when removing the old fridge which was not really their fault, but they did not clean the water. They kinda just slid the fridge in its place which could have been an issue because I have wood floors. Lucky I pulled the fridge back to check the connections before I started to use it.

The new fridge was installed in 10 minutes and ready for use after 8 hours. The installation was simple and easy to understand.

I was pleased with the leveling and the manager I talked to that is why I gave the 5 star. I was not pleased at all with the 1st install when I got the refrigerator. The installer did not not anything except get it in the door and plugged it in. He did not take any of the packing out of the inside. when it should of been before he installed it. Also, he did not hook up the waterline. He said that it was not part of the install. Later I find out it was and Jennifer a manager at the Northcrest store in Fort Wayne took care of everything. I was happy how she took care of it.

The delivery guys were perfect. They didn’t damage any part of the home taking away the defective unit. The new came in perfectly.

Installation team did a careful and professional job of removing old refrigerator and hooking up the waterline to the my new Frigadaire

Excellent customer service with our installation. There was no problem with our installation. The crew showed up on time and they were very very professional.

Install window is 12 hours initially. Later they called with a 4 hour window. You have absolutely no control on this time. They pick it. Install happened almost without a hitch. They did not install the badge on my fridge and said they couldn't find it and said I could go to the store and get one to install myself because they always have a ton of them (in hindsight I should've made them go get it for me). They said the would leave notes. After that everything went down hill. Went to the store, and they said they had no idea what I was talking. Called their call center, and waited on hold for 30mins for them to send me to some third party company, who said they would give it to but I had to pay $20 plush shipping for it myself. I refused to pay for something I should've gotten to begin with, so I called Bestbuy again and waited another 30mins. The new person could not help get me the part but said I could return the fridge. Are you freakin kidding me. They want to return a $2000 fridge because of a missing $20 badge. What a waste of money also i did not want to spend another day waiting on a delivery and install. Just wasteful on so many levels. So I gave up on Bestbuy honoring the promise to give me a new badge and asked for the number of the place where I could buy the badge myself. They gave me a wrong number, so i called Bestbuy yet again and waited 15mins on hold. They gave me a new number, and i called what i still to this day am not sure was the same third party parts company, because this time they said they did not have the badge and its not something they could order. I gave up and called GE and they sent me one right away for free. TLDR Version: GE is great, Bestbuy install no so much. My install was incomplete and their call center is a waste of time. They are very corporate in how the handle situations, even to the point where it makes no sense. They can only follow their strict system and book and can't actually solve problems for members.

There's nothing as efficient as the Geek Squad. They do their job quickly and flawlessly and answer any questions before they go. A great job as always.

Fast and efficient installation marred by a leveling problem which has never been resolved. I was told that the problem would be reported and I would be contacted by Best Buy to address it and a solution offered to remedy the problem but I was never contacted as promised.

The guys were very quick and efficient. They explained what they were doing and were nice. The system of having the window of when they would show up was too long and needs to be addressed

We feel the crew was not honest and maybe inexperienced. Told me I needed a piece for the water line hook-up that I did not have. They then told me they had to use a piece from a hose kit that was for another customer, but not to say anything because they weren't supposed to do that. They said the kit is usually $80. I asked what I owed them and the man said they can't take anything for it, but they can take tips. All I had was $20, so I gave it to him. Later, in talking with my husband, I found out that we had purchased the hose kit at Best Buy when we purchased the refrigerator, so technically I purchased the kit twice and was not left with the kit when the installers left. Also, he had to turn off the water to the refrigerator, and in doing so the installer turned off our gas line, so we had to have the gas company come out to turn everything back on. The refrigerator appears to be installed properly and is running well.

Great work. Efficient and quick. Very friendly and helpful.

The installation process was easy and the 'Geeks' were friendly, informative and professional.

Installers were prompt & proficient in the installation. Thus far, refrig is operating as expected. Nice refrig and value for the price.

Highly recommend, they did a great job. No complaints

The installation was an easy one. They delivered, Unboxed it, plugged it in and checked for accuracy. I did not have water going to the refrigerator/freezer so that was not installed.