Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27392 reviews
(27,392 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
No leaks (fingers crossed)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and installation guys were great. Quick, clean, efficient and (so far) effective. It wasn't a tricky job but all in all, glad I didn't have to do anything but answer the door.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very convenient and helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and got the appliance installed and ready to use
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
To notch professional installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were timely and professional. The were careful from start to finish.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great professional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came out for Geek Squad to install my new fridge were very professional and knowledgeable. Highly recommended.
I would recommend this to a friend Rated 5 out of 5 stars
Professional & Knowledgeable Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were professional, knowledgeable and got everything working quickly. I'm very pleased with the BB install service!
I would recommend this to a friend- Cons mentioned:Leveling
Rated 5 out of 5 stars
Ok but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went per plan. No surprises. The team just did not make sure it is level. The refrigerator leans on one side.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Buy Kept its Word
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah! Yeah! We were very happy to have our replacement refrigerator delivered, installed and operational all in the same day.
I would recommend this to a friend Rated 5 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great as well. The guys took good care and pride during the process.
I would recommend this to a friendRated 4 out of 5 stars
Delivery Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, damage was done to both the appliance I had delivered (refrigerator) and my home Upon delivery. I will say that the personal were extremely helpful (pointed out the damage, took pictures, and gave me the number for claims department) and I already have an appointment to have a new refrigerator delivered. My hope is that more damage isn’t done with the next delivery!
I would recommend this to a friendRated 3 out of 5 stars
Good service but scratched my floor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery experience was generally positive. However, I did encounter an issue during the installation process. When the technician pushed the refrigerator back into place, it caused two scratches on my hardwood floors. The technician promptly took photos of the damage and informed me that he would share them with his supervisor to address the issue and arrange for the scratches to be repaired.
I would recommend this to a friend- Pros mentioned:Installation speed
Rated 5 out of 5 stars
Refrigerator/freezer installation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator/freezer installation went great. People were careful bringing it in, they took their time putting it together for me. Great experience
I would recommend this to a friend - Cons mentioned:Door alignment
Rated 1 out of 5 stars
poor overall service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took 5 trips to change door. i was told that i needed a part to change door from left to right, which was a lie. i went to home depo and was informed by staff same part works on both sides. finally on fifth visit david from geek squad was able to change door to open on right side. first refrigerator was damaged with 2 dents on door, david was excellant
No, I would not recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Samsung quality refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to a more space for more holding power.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great installation experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen took my old refrigerator and installed the new one. And did not leave until everything was not only connected, but also functioning as it should.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
Packaging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They went over everything extremely well, hooked up the water and plugged it in. Works fine, but they did not take all the packaging off. They left the phone protection on all of the shelves and all of the tape on the inside.
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Installation process was flawless.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation process was flawless. It took less than 15 minutes to install and hook up the water line for the ice maker and level the Fridge.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great Refrigerator for Home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A well made Refrigerator for home. Good value for the appliance and very easy to operate. No hesitation to recommend the unit for a decent size and efficiency.
I would recommend this to a friend - Pros mentioned:Water line connection
Rated 5 out of 5 stars
Great and friendly service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and friendly. Installing requires a new water line and connecting it to existing water main - easy enough to do oneself but I appreciate having the connection guaranteed by a professional.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Good job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a good job of install and removal . Nice guys !
I would recommend this to a friend Rated 5 out of 5 stars
Great Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery crew was quick. polite and clean. They were able to install even though we had an issue. They were respectful of our home.
I would recommend this to a friend
