Customer Ratings & Reviews

Couldn't be happier my new Frigidaire refrigerator is really nice inside and out

I really like the refrigerator. The fridge interior is roomy and features adjustable shelves

The delivery fellows were extremely pleasant and thorough..

Alvaro and cousin went above and beyond with delivery and installation!

The guys negotiated some tough turns to get the fridge in my house without damaging it, but fell way short on the shipping plastic. After connecting the water lines, they pushed the fridge into place and pulled of the shipping plastic. While they removed most of the plastic, they left the small irritating pieces of plastic that were trapped in-between the seams of the stainless steel. After spending a chunk of change on the fridge and paying for an install, I expect more. When I called the guys on it, they stated that they had 20 more deliveries and that they didn't have time. I, at this point, didn't want them touching it any further--I get that the guys are probably paid on number of installs, but their attitude was terrible. I should have called Best Buy right away, but had a family issue and put it on the back burner. I'm still dealing with the pieces of plastic :(

Installed refrigerator without telling me it was damaged. The proceeded to gaslight me when I told them it was not leveled. They blamed my floor but it was the damage that was the issue

I have total tech support they didn't even bother to try to show me what to do how to do it or install it correctly. It was dented badly when they brought it didn't offer to help me with setup and didn't hook up the water line they charged me $199 a year for this service. I asked them to hook up the water line they said we can't do that they wouldn't even put the filter in didn't explain to me how to use the refrigerator or anything said I would have to keep this until they can get another one

Setup went smoothly and was completed Less than 15 minutes and was done perfectly.

Great job very professional, removed, installed, cleaned up and was gone

Paid Best Buy extra for our new fridge to be delivered and installed for my peace of mind. Delivery was late, and though installers couldn't speak or understand English language fully, we were happy for their efforts and tipped them each $20. Noticed later when loading fridge that door swings open and found missing leveling feet. After several attempts to have problem resolved, I purchased feet myself from Whirlpool ($21.24) & will install myself, and never buy anything from Best Buy again.

They are super professional and make every thing perfect!

Great tools which accompanied the purchase of a fridge for a house I acquired to renovate and resell.

Very professional and timely installation. As expected from Best Buy

East install and delivery process. Easy to schedule a time and date.

Excellent job. Prompt. Pretty courtesy for 2021. Good communication about drop off etc

Delivery on time, very helpful in explaining thing on the refrigerator

I purchased a Samsung - 27 cu. ft. Large Capacity 3-Door French Door Refrigerator and a Samsung matching washer dryer set along with installation for all appliances. The merchandise was fantastic and package very well. The installation was horrible and extremely unprofessional. This was my third day in a brand new built house. When installing the fridge my new floor was torn badly (see photo). The gas dryer leaked gas and the technician says, don't worry that smell will go away. That technician left the house to go across the street and get food from a food truck at another home being built. The technician that tore the floor gave me a number to call about the floor. No one has answered the several times I have called. The fridge technician leaves house and than comes back in and says the gas is still leaking we turned off gas and you should get a plumber to look at it. Luckily just after they left and I exited the house from the horrendous gas smell, the gas company arrived to get my meter reading and convert account from builder to my name. I told him about gas leak, he called it in and then started to fix it. He had me look at the leak. The hose to the appliance had only been hand tighten. The gas bubbles were numerous and rapid. The Best Buy technician was so worried about getting to food truck he couldn't do the job right. And here is the mess they left me with.

The installers damaged my wall when removing my old fridge. They could’ve removed the doors to fit it through the kitchen island and wall but they didn’t. Instead they muscled it through scratching my wall. The installers ignored me when I pointed out the damage. I filed a claim with Best Buy and nothing came out of it.

Great servoce, communication and timing. Definitely recommend

Overall awesome sales team they helped and guided me to a smart and cost efficient purchase