Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27354 reviews
(27,354 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
These pros are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent install experience. Quick, professional with attention to detail. Great instructions on usage.
I would recommend this to a friendRated 5 out of 5 stars
The delivery crew have excellent work ethics.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery crew have excellent work ethics. To fit the refrigerator through our narrow door way. They not only took the refrigerator doors off, but also took our front door off which is beyond their job duty. I will definitely buy appliances from Bestbuy again.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Perfect Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was fast, and professional. No complaints
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great I enjoy it , works great happy
I would recommend this to a friend - Pros mentioned:Water line connection
Rated 5 out of 5 stars
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a good job connecting the water line to the fridge. And they cleaned up behind themselves which was good
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Install
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great install timely efficient and nice people can’t complain
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
wiring and tubing.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and it worked well with my refrigerator.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was quick and seamless. Highly recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Perfect installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time, pleasant men who were careful with my home and new refrigerator. No issues and quick install. Recommend!
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Refriderator water line installation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Team members did a very fast & efficient job with the installation.
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Hire installation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They changed tubing and hooked up fast- perfect install
I would recommend this to a friend Rated 4 out of 5 stars
A bit frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were a bit frustrated because the waterline couldn’t be connected to the refrigerator because it is behind the stove. It’s not the installers’ fault. We didn’t realize this prior to delivery.
I would recommend this to a friendRated 1 out of 5 stars
Disaster from the start.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was gross and totally disrespectful. He kept asking where my husband was because apparently my stupid little lady brain can't figure out how to think. I bought the fridge and Im not married so idk who he thought he SHOULD be talking to but I AM the customer. Then he mistook PAINT for corrosion and refused to do the job. Cool. Told me he'd call to reschedule. Didn't so I Rescheduled myself and he canceled the morning of. This has been a horrible experience from start to... well, idk because two weeks later and I still Don’t have a functional kitchen. The only thing Best Buy has an advantage over buying everything online is the customer service and this is an example of why stores are closing.
No, I would not recommend this to a friendRated 4 out of 5 stars
Installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install was quite nice, but the freezer handle didn't get tightened. They came right back to correct it though. Also some strapping inside the fridge wasn't removed. Very kind people, and very tidy.
I would recommend this to a friend- Pros mentioned:Installation speed
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to do rather than try yourself, know that you have the connections done properly
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Great delivery!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery service was fast, efficient, courteous and on time
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge ever Excellent service from store Recommend 100%
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
Guys were great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys that Best Buy contracted to send out to move & connect the fridge were awesome!! Professional & quick!
I would recommend this to a friend Rated 2 out of 5 stars
Bad third party delivery guys
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys were a third party delivery and not Best Buy delivery guys which I understand has to happen sometimes with so many deliveries. These guys were horrible. They moved other furniture without asking. They left parts of the old refrigerator for me to dispose of and I paid for haul away. They knocked an antique vase of a shelf and when I found it on the floor and asked them, they played dumb and said they had no idea what happened. They were in a hurry and it showed.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fridge installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job installing new refrigerator in a timely manner.
I would recommend this to a friend