Customer Ratings & Reviews

This review is not so much of the Frigidaire refrigerator install, but more of Best Buy in general. This has been the worst experience I have ever received when it comes to customer service. I purchased the fridge in June of 2023. Was delivered and installed just fine. 2 months later, began having issues with fridge. Contacted Best Buy Geek Squad and requested a repair. Keep in mind, I had purchased the protection plan on it. They attempted to repair the fridge 4 times (1 more than they stated was required for their junk-out/lemon policy). Last agent even stated that he was submitting a return authorization to Frigidaire to request replacement. After a month of not hearing from Best Buy I called and requested an update. They informed me that no request was made to Frigidaire or the local Geek Squad supervisor. Was told a 5th repair attempt would be needed. 5th attempt was a phone call informing me that they were reaching out to Frigidaire for a replacement, may take a few weeks. Another month goes by. I reached out to Best Buy again and was told that no return authorization was received by Frigidaire, and it was now my responsibility as the customer to contact Frigidaire. I'm sorry, but I used to work for Geek Squad out of Best Buy store 2503. I assisted with the processing of these types of returns all the time. When I asked how me contacting Frigidaire could possibly resolve this, they could not give me a reason, but stated it was the policy that the customer contact the manufacturer. It doesn't matter what I say to the manufacturer, or what they say to me, as Best Buy is where I bought it, I cannot tell Best Buy to return the refrigerator, the manufacturer should be in direct contact with Best Buy (their authorized dealer) to issue the replacement with THEIR approval number, and I don't have a replacement fridge to swap this out once Frigidaire tells me they authorize the replacement. At this point I was essentially told that I was to be the responsible party between these two companies. I reached out to Frigidaire at Best Buy's instruction and was informed that a return authorization had been sent back to Best Buy in email and fax format 3 days after they had requested a return authorization. They asked me to tell Best Buy to contact them (again as Best Buy is the authorized dealer and has the product in their warehouses/stores to replace the refrigerator). I spoke with a supervisor who would only identify themself as Suk. Suk called me a liar when I said that Best Buy reached out to Frigidaire and Frigidaire responded with a return authorization number. When I told him that Frigidaire was asking Best Buy to call and confirm the contact information so they could resend the authorization number, Suk informed me that they do not do that, nor would he or anyone else from Best Buy do that. That it was my responsibility to handle this directly with Frigidaire. BTW Suk, you were hard to understand sometimes with how loud your smoke detector was going off. Update: I went into the store today in person. Mentioned that I had a Return Authorization number from Frigidaire. Supervisor wrote that number on my receipt, didn't confirm with Frigidaire, and issued my replacement. So, if you have this issue, it appears that generating a random return authorization number and presenting it on a piece of paper at your local Best Buy may resolve this issue for you. Best of luck to you and I hope that your experiences with customer service are different than mine. I will be cancelling my Best Buy Credit Card, deleting my MYBestBuy account, and returning my Geek Squad Badge to my local Precinct as soon as I receive this replacement refrigerator. Refrigerator gets 4.0 out of 5.0 stars, as the unit has defective lights, but otherwise has great storage, good temperature control, and Frigidaire in general was helpful.

I jist wish they actually put the inside of frig together

No hassle, no fuss....our new refrigerator was delivered and installed. Thank you.

We are satisfied with our new refrigerator, but we have one problem. Water congregates in and under the lowe right crisper. We constantly have to drain the accumulated water.

Guys installed without any issue , they did a great job

cant go wrong with best buy geek squad crew they hooked it up and it works

The guys were fantastic! Very professional and friendly. They went above and beyond

Help the new refrigerator The size suits my kitchen very well.Thank you!

The initial hook up was a mess with the delivery guys doing the ice ice-maker hook up. After the broken connector, Best Buy Geek guys did a good job. The first botch cost me $105 from my plummet, but the second team knew what they were doing!

When they connected the LG frig everything went fine.

The techs hooked my new refrigerator up in a flash and I have had no issues since.

The insulation of the ice maker went very good. No problems and no leaks.

My installation was fairly simple. No issues and the installer cleaned up afterwards.

It has plenty of space! The ice and water dispenser in the door is great.

Not bad they helped they came and left now that’s cool

Service was wonderful. Very helpful delivery men, answered all my questions and were very carful while delivering my items

No leaks, connected without a problem. Works well with the refrigerator I got.

The guys from geek shad did an excellent job connecting the water line to the fridge

Everything was put in perfectly no mess at all great service

easy water line connection. neat.I would recommend to use for any water connection.