Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27392 reviews
(27,392 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Installation of Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it well. We already had a better metal hose though than the one they brought so we kept it instead of the plastic one.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great and get very hot. I can adjust temperature as willing .
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast and Proffesional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed quickly and professionally. Cleaned up all boxes and debris
I would recommend this to a friend Rated 4 out of 5 stars
no intallation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there was no water connection on the refrigerator , so there was no installation required, please credit my account, the only thing that happen was plug in the refrigerator in the wall. I did that myself
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
No work needed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product didn't need anything to make it work.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say, those guys did a great job removing and installing my new fridge
I would recommend this to a friend Rated 5 out of 5 stars
Install guys great but customer service was bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install guys were great, but need better explanation by Best Buy what to expect. Would not hook up to plastic line if present and no refund was given by the other person on the phone on install. Needed a plumber
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
The instillation was very easy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this refrigerator was a perfect choice for my need.
I would recommend this to a friend - Pros mentioned:Installation speed
Rated 5 out of 5 stars
excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was timely and efficient. Team was easy and friendly to work with.
I would recommend this to a friend Rated 5 out of 5 stars
Fast and efficient replacement!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Installer did a great job with replacing the refrigerator. The Whirlpool fridge had a glitch in the door lock and Pacific Sales through Best Buy was able to replace with a new one within 7 days! We're very happy with the replacement, it's exactly the model we had previously purchased.
I would recommend this to a friendRated 3 out of 5 stars
A "Half" Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During "Covid Times" purchasing a new appliance can be a bit troublesome. Installers only placed the new refrig. and hooked it up. They refused to "unpack" the insides: removing all he attached clear film, styro-foam, and installing the shelving and drawers. Said they couldn't do it because of the virus. I did call and complain, and was issued a credit. I was told that this shouldn't have happened, and the installers should have completed the job.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Installer was amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our installer was very professional and fast! Great experience!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast and reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great! In and out and very professional and reliable!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but you have to have it lol. So I would recommend to a friend
I would recommend this to a friend Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's worth the $25. They come in, put the appliance where you want it, make whatever connections needed, test it and level it. And if anything goes wrong you can call them.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Water line connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, water is connected. Best buy said I needed this and it works.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Water works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was extremely helpful! Did the job, got the water to our fridge.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Easy Process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No work to be done and I was left with a fully operational fridge.
I would recommend this to a friend Rated 5 out of 5 stars
Nice job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen did a good job of bringing in and installing the fridge. I know they are on a schedule and cannot spend a lot of time on small details. That being said, I had to spend time after the installation removing the protective plastic film from the refrigerator edges/crevices.
I would recommend this to a friendRated 5 out of 5 stars
BB install team was super!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen performing the install did a fantastic job ! They were professional, efficient, and made sure everthing worked and that I was satisfied.
I would recommend this to a friend