Customer Ratings & Reviews

Best Buy always does a great job and their employees are well trained. No issue and everything went as planned. Big feature is they let you schedule installs months in advance, which their competitors like Home Depot won't do. Best Buy earned my business because of that!

Technicians did a great job connecting the water line quickly and correctly.

Servicemen were very polite. They did a fine job and it works!

The installation person came and damage the corners of my entrance door and also scratched the fridge

We needed freezer installed in our basement and it had rained the night before. I thought for sure they would have to leave it in the garage for me to move kater gut they carried it around the hiuse and into the basement where i wanted it.

Bought an Insignia refrigerator for our garage. It was delivered on the day agreed to, and the young man called the day before to confirm and give us a time. He was prompt, efficient, and extremely polite. Made for a pleasant experience.

It's a simple job and they did it correctly, so there's not much to say.

This review is not so much of the Frigidaire refrigerator install, but more of Best Buy in general. This has been the worst experience I have ever received when it comes to customer service. I purchased the fridge in June of 2023. Was delivered and installed just fine. 2 months later, began having issues with fridge. Contacted Best Buy Geek Squad and requested a repair. Keep in mind, I had purchased the protection plan on it. They attempted to repair the fridge 4 times (1 more than they stated was required for their junk-out/lemon policy). Last agent even stated that he was submitting a return authorization to Frigidaire to request replacement. After a month of not hearing from Best Buy I called and requested an update. They informed me that no request was made to Frigidaire or the local Geek Squad supervisor. Was told a 5th repair attempt would be needed. 5th attempt was a phone call informing me that they were reaching out to Frigidaire for a replacement, may take a few weeks. Another month goes by. I reached out to Best Buy again and was told that no return authorization was received by Frigidaire, and it was now my responsibility as the customer to contact Frigidaire. I'm sorry, but I used to work for Geek Squad out of Best Buy store 2503. I assisted with the processing of these types of returns all the time. When I asked how me contacting Frigidaire could possibly resolve this, they could not give me a reason, but stated it was the policy that the customer contact the manufacturer. It doesn't matter what I say to the manufacturer, or what they say to me, as Best Buy is where I bought it, I cannot tell Best Buy to return the refrigerator, the manufacturer should be in direct contact with Best Buy (their authorized dealer) to issue the replacement with THEIR approval number, and I don't have a replacement fridge to swap this out once Frigidaire tells me they authorize the replacement. At this point I was essentially told that I was to be the responsible party between these two companies. I reached out to Frigidaire at Best Buy's instruction and was informed that a return authorization had been sent back to Best Buy in email and fax format 3 days after they had requested a return authorization. They asked me to tell Best Buy to contact them (again as Best Buy is the authorized dealer and has the product in their warehouses/stores to replace the refrigerator). I spoke with a supervisor who would only identify themself as Suk. Suk called me a liar when I said that Best Buy reached out to Frigidaire and Frigidaire responded with a return authorization number. When I told him that Frigidaire was asking Best Buy to call and confirm the contact information so they could resend the authorization number, Suk informed me that they do not do that, nor would he or anyone else from Best Buy do that. That it was my responsibility to handle this directly with Frigidaire. BTW Suk, you were hard to understand sometimes with how loud your smoke detector was going off. Update: I went into the store today in person. Mentioned that I had a Return Authorization number from Frigidaire. Supervisor wrote that number on my receipt, didn't confirm with Frigidaire, and issued my replacement. So, if you have this issue, it appears that generating a random return authorization number and presenting it on a piece of paper at your local Best Buy may resolve this issue for you. Best of luck to you and I hope that your experiences with customer service are different than mine. I will be cancelling my Best Buy Credit Card, deleting my MYBestBuy account, and returning my Geek Squad Badge to my local Precinct as soon as I receive this replacement refrigerator. Refrigerator gets 4.0 out of 5.0 stars, as the unit has defective lights, but otherwise has great storage, good temperature control, and Frigidaire in general was helpful.

Very respectful and caring teammates. They showed excellent sense of humor.

Unit showed up on time and installed properly. I would recommend this service.

Installation crew did good job installing the house to the refrigerator

They installed the water and fridge well. They didn't set the level of the fridge (front to back) right. They wouldn't touch the doors, which needed adjusting. They were in a rush to finish and leave.

Overall the service works very well. There is occasionally a blip in the communication between the driver and the customer but once they arrive, things are generally very smooth.

It took the installation guy about 10 minutes to install everything

Can't say too much about this other than the fact that it gets the job done​

Best Buy connected the new refrig to existing water line without a problem.

easy install simple & clear instructions takes seconds to install

They did a great job and were quick and professional

Works as described, probably could find a cheaper price somewhere else though

Installation team did not have the order to take the old refrigerator but decided in our favor (as the customer) to take it with them