Customer Ratings & Reviews

The team who delivered and installed my new refrigerator were awesome. Neat Polite Efficient

Service was great. They came about a day later, but the technicians were effective in setting it up in no time. Still working and in good condition

I would like to give my new whirlpool top freezer refrigerator 5 stars but it’s just too noisy. I’ve owned it for one month and have tried to get used to its sounds. The purchase experience at Best Buy was easy, delivery was prompt and efficient, and the refrigerator works well but the hum of the motor and moaning and gurgling sounds are really really annoying. We have a small house and the noises even wake me up in the night. I do not recommend this refrigerator for these reasons and am considering trying to return or exchange it for something quieter.

The guys were really nice and professional. The next day, however, there was a buzz, as if a fan were hitting the back. I looked under the unit and noticed that the two stabilizers had not been adjusted to touch the floor. I adjusted them and much of the rattle went away. Yet there is still the sound of a fan vibrating when I open and close the right door. Annoying. I plan on getting in touch with BB soon, but right now I’m super busy.

Great fridge but needs more shelves. I'm gonna have to order adjustable shelves from Amazon so I can add more shelves. It's a waste of space with only having 4 shelves. This fridge is huge and should have been made with 6 shelves or more

I have an existing water line for my fridge water junior the tech put a new one on and works great

I'm so glad I paid for the install. The two guys that showed up were fast. They removed the refrigerator doors once they got the refrigerator off the box truck because that was the only way it could fit through my front door. Once in the kitchen, they worked fast to install the doors. I half expected to find some stripped screw heads and scratches on the doors or on the nearby surfaces because they had moved so fast, which often leads to mistakes. Or, perhaps they would not have thought about taking care to not damage the surfaces. But I didn't find any signs of damage. I didn't think about this until now but they had used a refrigerator dolly to move the refrigerator from their box truck. They took the fridge up the small hill that is my driveway. Then they stopped just short of the doorway to remove the refrigerator from the dolly and hand-carry it through the front door, through the living room and into the kitchen. I thought it was weird at the time that they would do this. Why not just push the refrigerator all the way into the kitchen with the dolly? Looking back, I now realize they hand-carried the refrigerator instead of trying to walk it up the two small steps and through my door for several reasons. First, they didn't want to risk banging the top of the refrigerator against the top of the doorway, something that is likely to if they tried to push the refrigerator while on the dolly over the threshold. It would have bounced several times and the impulse movement is hard to control. Second, they also did this to protect from scratching up my hardwood floors. Third, they had to remove the much wider wooden support pallet upon which the fridge sits. If they hadn't, then they couldn't have gotten the fridge through the doorway. Once the pallet is off, they can no longer use the refrigerator dolly, as this means scuffing and badly scratching up the underside of the refrigerator with the tongue of the dolly. They also installed the waterline feeding the water dispenser and ice maker, having the foresight to not try to turn off the valve in the wall but at the main because the valve in the wall just behind the refrigerator had hardwater deposits gummed all over it. If they had tried to turn the valve, it would have likely broke. Or, in the best case, there's a constant leak and I have to replace it. They also removed all the packaging, including all the plastic sheets protecting the surfaces, both on the inside and outside of the refrigerator. They also removed the styrofoam. They took all the trash with them, which saved me a lot of grief because all that packaging would have easily filled up my trashcan. After all is said and done, they got the refrigerator installed and running, along with installing the waterline and water filter, in about an hour. I did notice several days later that there is a scratch that is about two inches long in the stainless steel just to the left of the left door handle. Given how much care these guys took in moving the refrigerator by hand to avoid banging up the sides of my door, door frame and the hardwood flooring; removing the sheets of plastic protecting the surfaces; leveling the refrigerator; installing the internal shelvings; and even cleaning up as much as of the packaging materials, taking it with them; etc., I just have a hard time seeing them as the ones that caused the scratch.

Crew was nice to work with andinstalled refrigerator correctly.

My chest freezer is installed and is working beautifully

Installation went well with no drama. Good team. It works.

Arrived at the time they had informed earlier that day, ahead of schedule. Both people were polite, careful, and efficient.

The first experience I had wasn't so great because I was denied delivery because of my steep hill. I specifically requested a small delivery truck... Then finally the following day another delivery team came in. They were awesome! They made sure my delivery install was the way I wanted it. They even made sure the fridge I had to relocate was moved where I wanted and with A LOT OF CARE. They weren't trying to rush and kept reminding me they wanted to do it right. It ended up being a father and son team. I've had many deliveries because of my move and appliance purchases and this by far was one of the best experiences.

Great technician. Very quick and cleaned up after himself. Friendly and knowledgeable.

Installers arrived on time and did a good job putting the refrigerator in the garage

The installation was quick. I ordered the water kit and later realized that I did not need it because I already had one hooked up with my previous refrigerator. The installation was 10 minutes or less. They refunded the water kit back to my account.

Came on time and were very careful getting the fridge thru tge door. They finish swiftly leaving no packages or debris behind.

Great second refrigerator for basement or garage. Good value too!

Fits perfectly where we needed it and runs great. We bought this to replace our smaller fridge.

Excellent Service! The two installers did a good job installing my new refrigerator and removing my old refrigerator. They did what was necessary to fit the refrigerator through narrow doors and installed the water line correctly.

Guys installed professionally and no issues with install i.e. - water leaks.