Customer Ratings & Reviews

Purchased new refrigerator due to old refrigerator still under warranty and Best Buy could not fix, Replacement still makes noise.

Installation is fine. Workers were efficient, courteous, and helpful.

installation was done by real pros. Would have them do any job I had.

They are nice people but if only they put extra handle with care, there’s already little scratches next to the logo on the ref. I am too nice to let it slide. It’s okay, maybe next time a little bit more careful.

The guys who did our installation were polite, quick and thorough.

The people that came through to set everything up were nice.

The geek squad connected my fridge, and it seems to work just fine

Works great....old one got old so had to replace with new one

Guys came on time, delivered my new freezer, gave me a few pointers, asked if I had any questions, cleaned up, and went to the next stop. Nice guys who seemed to care...which is rare these days!

The delivery/install guys were great. Super friendly and quick.

Worst experience with Best Buy customer care. Item came defective and they treated me as if I was the problem. First Customer service rep Christina rushed me off the phone after trying to explain how the unit was defective and not cooling properly was trying to comp me for 50 gift card which is not enough to even purchase a small fridge to keep my refrigerated goods for considering the next delivery date to exchange this item wasn’t for 2 weeks. After back and forward she finally provided an amount that would work to atleast buy an temporary small fridge but was annoyed and rushed me off the phone. She also set unrealistic expectations when she told me I would receive the gift card only a few hours after the call as I needed to buy the unit that day to prevent my groceries to spoil. I ended up getting the gift card a week later after having to call back multiple times to follow up. I ended up having to dispose of my groceries and coming out of pocket 300 for a mini cooler and freezer to keep my families food from spoiling. The second customer service rep Amanda was even more disappointing as I was trying to just follow up on what was promised the call was dropped and she called me back with an attitude assuming I hung up on her while she was trying to help me. After waiting on the phone for plus 20 mins for customer service to answer why would I hang up waiting for a resolution as I expressed my frustration about her assuming I hung up as she was quick to get angered by thinking I hung up she disconnected the call. I called back to report a complaint and the young lady Samantha was helpful in putting that through and having a manager call me. I unfortunately I missed the call and no call back number was left by the manager just a voicemail with options on what can be done. I am so astonished by the fact that this huge corporation doesn’t have nor the time or energy or care to listen to their customers complaints. At this point I just want to express how I have been treated as a loyal customer of Best Buy for many years and once an employee of the same company. This makes me never want to purchase anything from Best Buy again as the most important part the customer service is continued to be missed. There are many other places I can get my goods from and will move forward with never giving Best Buy another dime. What a shame that once upon a time this company was worth investing in and now they make you feel as if you’re the problem when something unprecedented occurs. The lack of empathy and commitment to the customer is atrocious. I’m am out $500 in Groceries that spoiled due to the cooling fan of the refrigerator not working properly, 2 weeks without a replacement. Another $300 out for having to buy something to keep my essentials from spoiling and having to now eat out for 2 weeks because I can’t even keep meats frozen or have enough space to keep anything to cook and 0 apologies or empathy toward my issue.

Best Buy delivery service installed it. works good so far.

A dependable installation that was used for a whirlpool

The installation went very smoothly. They came in measured to be sure the new fridge fit through the door and hallway - took out the old one and brought in the new one. Took less than an hour. Very pleased with them.

Amazing speed and care for getting this refrigerator through my front door and into the kitchen. Getting the old one out was a breeze as well. Very nice and courteous too.

Would have been a 5 star review except for the facts that the installation crew didn’t go over the operation of the system and, they left trash on the kitchen floor and on my truck in the driveway and on the lawn. By the time I saw the trash, the installers were halfway down the block, I didn’t have information to call them back, and was very unhappy about the situation as I am partially disabled due to a bad back .

The guys showed up on time and did a great job of installing the frig.

Got off to a rocky start. My first fridge came in with a dent on the freezer door, but the situation was resolved in less than a couple of weeks. The service techs were amazing. Good Job fella! Love my new fridge!!

The people who came to install my fridge did a great job!

Great service by installers. Did everything they were supposed to do.