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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27392 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 623 Showing 12,441-12,460 of 27,392 reviews
  • Rated 4 out of 5 stars

    Refrigerator issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top shelves are misaligned and could not be repaired, so I was told I would be getting a replacement refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery installation was done on time and a very nice and well trained gentlemen that they went out of their way to be careful handling the refrigerator and installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service on time and super quick with delivery and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two good men

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys was very professional, took their time, respectful of the property, and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had free delivery anf the two gentlemen thta unloaded were friendly and un boxed it and put it in my gar3.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water Line

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed water line and made sure there are no leaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team very conscientious about care to both the refrigerator we purchased and to the path to the kitchen. Demonstrated experience in maneuvering the doorway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator. It's so roomy whereas it doesn't look like it's clutter with a lot of food

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment, Leveling

    Rated 1 out of 5 stars

    Awful service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought the refrigerator in and plugged it in. Didn't level it. I requested that the doors be changed from left open to right open and was told they didn't do that. I tried twice to call and complain. The first time I was on hold for 90 minutes, the second for an hour.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out about this. I'm sorry to hear about how this appointment went as this is not the level of service we aim to provide our customers. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Simple Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily able to install the new fridge with the existing water line and connections!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional in all aspects of the delivery and installation. They also hauled off our old freezer, which was a big help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent services

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered and installed our new fridge were amazing. They went above and beyond I am sure what was asked of them to asure I had everything I needed. Tehy were extremely polite as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt really get a chance to use it, but have heard great things about it from friends and family memebers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook me up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were good. Not a scratch on my fridge remved all packing, set it up. They would have hooked up the water line but it was to short, not their fault, I did later. All in all a good experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Advertise more accurately about installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was delivered but not installed. The delivery driver from 3rd party contractor told me that they are instructed not to do this type of work but told the customer service representative that I did not have a water line to connect to which was blatantly false. This is not a new house and the sink is next to the refrigerator location. After making complaints to BB, I was offered a gift card and a credit. Message to BB: If you are not going to contract with 3rd party contractors that are going to do the work, don't advertise to customers that they are getting installation work that they pay for when they are not.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Smooth experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No hookups or anything so they just brought it in and fitted it into the space. Wore booties so overall good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery crew

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys delivering the freezer did a great job. My wife was adamant that I write a review. They were on time and were also very friendly. We had free delivery. They also hauled away the old freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refrigerator from Best Buy and had them deliver and install it. The installers were very thorough and quick to install the refrigerator. I am very happy with the service provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men were very polite and conscientious about making sure everything would fit & how they were going to connect and place the refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we finally got one that was an appropriate size, it was installed....a long wait!

    No, I would not recommend this to a friend