Customer Ratings & Reviews

Very good Very good very good Very good Very good.

Excellent install. Had no issues as they moved the fridge into my home and installed it. The only reason it wasn't 5 stars, if because they didn't let me know about the spacers that came with it and the door was misaligned. Had them come back to fix it, thinking it was an error. Only to be made known about the spaces then. Overall great job, with just that little issue at the end.

Happy with the installation, they thoroughly checked all of the connections to the water supply line, no leaks (I had to turn on the water shutoff after they left as there was a problem with the valve that needed a plumber to fix. Handled with care in getting through front door and into the kitchen area. Also, demonstrated the control panel on the front and how to replace water filter.

Excellent service, highly qualified team and explained all necessary steps to use of refrigerator

Crew is very attentive and gets the system up running quickly. If you already have the line, this isn’t needed, but if you don’t, buy the kit through Best Buy and just have them install

Freezer is a perfect size for what we needed. No issues. Delivery set up quick, questions answered by delivery associate. Would recommend.

great work. very nicely done and on time. They called me about 20 minutes before they arrived

Installation was quick and they hauled away my old refrigerator, professional and respectful

The delivery driver was excellent as he backed his truck up to the back yard with ease and caution. The other delivery person "Mike" was personable and knowledgeable. I was impressed at a job well done with, I thought, no hiccups........until I asked them to switch the refrigerator door to a Right opening instead of Left as it was. Mike said it needed a work order, and started the process w/ BBuy. Very helpful. What he didn't say was that it would cost extra. "Delivery`Set up~ Ready to use" is what your ad says. Wrong side door opening is NOT "ready to use." I tried to tell BBuy BEFORE delivery. I mentioned the door issue when visiting your Orange store , but got no response. And there was no such option on line when I ordered to let BBuy know about the door. So I assumed it would be done upon delivery. PC Richards has that option on line. I guess I should have bought from them but t I've been loyal to BBuy for decades. Alas, at my mature age, I prefer to deal with a company that doesn't play games. Let me know please, if you will honor your promise that my fridge CAN be SET UP by you so I can use it AND at no further cost to me. Thank you! Note: My Star REVIEW is for the delivery ONLY!!

Very happy with this fridge. Needed a secondary fridge and this fit the bill perfectly. Delivery was great. 2 guys did a nice job putting it right where I wanted it.

The installing was very easy and quick. Two of the gentleman that came to deliver installed very quick and easy. Both very nice and easy to talk to.

Our installers were Danny & Ray (Geek Squad). The both of them were consummate professionals. They unboxed the refrigerator, checked for damage with me, and installed. They were on-time and cleaned up entire mess of all packaging material. Danny went through the entire set-up and operation of the item as well as great user tips. Thanks guys. So nice to see and experience a team that takes pride in their important work. You are great company ambassadors!

All the Best Buy installers I've had thus far have been excellent (washer, dryer, microwave). This was no exception. They were super fast and super professional. They didn't bump into anything. I'm so happy I went with Best Buy for our new fridge.

This deep freezer is perfect and such a reasonable price

This fridge is pretty decent. A few notes: The interior plastic parts seem flimsy. The water dispenser has a nice solid feel but the button should be on the bottom so you can push your glass against it for one hand dispensing. And as others have said the water filling into the ice maker is very loud. Actually made my dog jump! And of course it came scratched on the front so now I have to wait 10 weeks for a replacement.

The geek squad did a fabulous job connecting the water line to the refrigerator. There was some copper cutting involved but they had the tools and the experience to do it right.

Thanks easy and quick , best to always go with Best Buy

The guys who delivered and installed the refrigerator were friendly and professional. The installation was handled without any issues and we were very happy with the results.

Excellent ! Works perfectly . It have enough space .

Excellent experience with my refrigerator installation by Total Tech. The technicians arrived on time, removed my old refrigerator and installed the new one efficiently and with no issues. The technicians were curteous, friendly and knowledgeable. They took note of the issue I had with misleading information on bestbuy.com regarding the color/finish of the refrigerator which prompted customer service reaching out to me later that same day. Free installation is a great feature of the Total Tech plan.