Customer Ratings & Reviews

Israel our installer was amazing! He was so precise and thorough! I can't say enough good things about him! It made the process really easy!

Great installation by knowledgeable Geek Squad. Quick, friendly, and on time.

I'm reviewing my installation of my new Samsung Bespoke French 3 door refrigerator. Antony & helper made a perfect picture installation: removing old frig., unpack and unwrap new one, install new water hose, place into closure, change 3 front panels to dark charcoal glass and level front doors.

I’ve never been more impressed with a delivery in my life! One of the installers scoped out the path to the kitchen while the other unloaded the truck. They installed the fridge and made sure I was satisfied before they left. In and out in 20 minutes or so!!

We love our Kitchen Aid refrigerator, and the delivery service with water hookup was great. We have had no issues with leaks. Everything is working well.

The waterline connected beautifully and simply to the refrigerator hook up. The "Geek Squad" performed the perfect delivery and installation of our new refrigerator and water system. It was a very smoothly done job, with no problems at all. "The Geeks" gave the simple to follow directions of when I should start up the ice maker after they left. The freezer had to get to the proper temperature so that the water, of course, would freeze first. The pouring of water immediately worked. I ran a few glasses and pitchers (included inside the refrigerator!!) of water and dumped those first few glasses to know that the waterline was clean and ready to use and drink!!!!! The first couple of bins of ice were also dumped, to get the ice mechanism clear and ready for clean usable ice (that included cubes and crushed!!). "The Geeks" gave me great instructions before leaving, phone numbers to call if there were any questions or concerns, and the waterline hookup and set up preparation went perfectly!!!! We love the outside water and ice convenience of our new refrigerator and the interior, automatically filled water pitcher, that came inside the refrigerator!!!! Thank you Best Buy and "Best Buy Geeks"!!!!!!!

The LG fridge delivery and install did NOT go well. The first crew said they couldn’t connect to our existing water line because they needed a separate ‘junction’ box with cutoff valve recessed into the wall behind the fridge (they said they could not connect to the existing copper line). I told him that requirement was not noted clearly online and, in fact, the installation kit I was told I had to purchase had a compression fitting/nut to enable a copper line to connect to the fridge. He would not budge, and they left the new fridge in the garage until I could correct the ‘issue’. Fortunately, we we able to get a plumber out the next day to install a new line, in a new recessed box, with a cutoff valve… which cost me hundreds of dollars… and I was able to schedule another install crew to come out the next day. The first thing the new lead installer said was that fridge doors would have to be removed to get it to the target location, and they don’t do that. He was pretty adamant - even though I measured previously and, though tight, there was adequate clearance. Regardless, I then suggested they bring the fridge through the rear door (a bit wider) and that worked fine. The rear door is right next to the kitchen, and I would have thought a trained and experienced installer would be looking for options and identify an alt route - rather than me having to figure it out… and experiencing additional stress. They completed the install and left pretty quickly with no discussion about whether we were supposed to flush the line, including how much ice we needed to accumulate/dump to ‘clear’ the two ice makers. They made me feel rushed, even though I left them alone after the initial discussion re it fitting through the path to the install location. Also, they appeared indifferent to the time we spent getting everything out of the old fridge then, after the first team stated I’d have to get the new line/box installed, we had to put everything back into the old fridge… then take everything out again two days later. Related suggestions: 1) Educate installers on how to connect to a copper line and / or update online documentation to clearly state the no copper line rqmt. This should also be verbally stated by the sales person to add an additional validation to help avoid the problems we encountered. 2) Debris was left on top of the new fridge. 3) Tape was left in some spots, incl over the main vent that feeds cold air to the items in the door. 4) Neither ice maker has produced ANY ice… despite it being almost 2 days since it was installed. I could be wrong, but it seems the ice maker inside the door was not installed properly… as a bar that I believe helps eject ice into the bin hits the wall right under the ice maker and makes a clicking sound that sounds like it could cause damage (perhaps already has caused damage)… and the ice maker itself lifts up a little and also makes a banging sound when it does. I’ll be calling customer service to get this checked out and resolved - something that absolutely should not be required - especially not from the start!

Love the refrigerator. Its exactly what my family and I needed has enough room for everything and then some.

Prompt and efficient installation, and delivery team took time to explain different features.

The installation was perfectly done. Very happy with Best Buy services. Their technician and installers are very professional and helpful. In fact I bought another fridge for our CA home.

Everything was done in less than 10 minutes. Literally from the point they knocked on my door to when they drove away.

Installation was great! Only took a few minutes. Staff were wonderful as well.

Install was done great as they had to pull the back door off to get the fridge in and no problems there. My only issue is the installers should be required to remove all plastic. Reason why is I found damage to the bottom of the freezer door. Dent in the stainless steel and in the plastic as well. The picture taken by the installers doesn’t give a good view of it so I would suggest multiple pictures from every angle. Overall the door is getting replaced because things happen so as long as that happens then we’re good.

Very nice Refrigerator and great delivery service that did a very good job We are very satisfied. Excellent attitude great professionalism

It is beautiful and I love it! Fits in my space perfectly. Sales staff was very helpful and delivery team was awesome!

Installation was done pretty quick. Everything works perfectly.

The installation was fast and neat. I am very happy with my Best Buy purchase.

Easy delivery and installation. No water needed. Very roomy mid size fridge that fits easily through narrow doors

They were early and very polite. The had it unpacked and all ready to go. The answered all of my questions and I was able to start using it the same day. Really nice delivery guys!

This was my third delivery of the same refrigerator and this one was finally perfect! Everything is beautiful and is now working perfectly.