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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27392 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 709 Showing 14,161-14,180 of 27,392 reviews
  • Rated 5 out of 5 stars

    Fridge delivery and installation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin Talavera and Jose Salazar were extremely helpful. We had some issues with missing parts from our fridge and they went above and beyond to help us. Thanks!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Bad advertising.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The post shows a ice maker in which this does not come with it, it’s a separate cost. Having to pay for “ installation ” was a waist since all they did was just plug in the refrigerator to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a Great job Very Fast I love it Too! They took my old one away and left no mess that's the Best Part of all. Got here just when they said it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have some one that could help set up our freezer. When you are 81 years ole we need all the help we can get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery Guys installed the refrigerator carefully and quickly. Though it was pretty cold that morning they happily came in and installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service to install my son's new refrigerator. The space we had was quite tight, and the serviceman did an excellent job of getting the unit to fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrigetator installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's refrigerator installation service was excellent, quick, and hassle-free. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came quick, and did the job efficiently, helped out with any questions or concerns I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both techs were friendly, professional and great. They explain what I needed to do before I can use the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery/installation crew was on time, courteous, and professional. Explained everything to us, worked quickly, no mess.

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible! Installers not only smelled like weed but we’re clearly high. They couldn’t figure out how to turn the main water off so we had to show them. Refused to figure it out and tried to write instructions on how to call a plumber to come do it then call Best Buy back to come have it hooked up. They took the fridge apart when they didn’t need to because I made sure it was smaller than my front door and doorways. When they put the doors back on they put them on crooked, but they were too high to realize. They never took their shoes off and got muddy snow and water all over my floors. Weren’t wearing masks on face properly or even at all. I’d pay more money next time for better installation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job. Fridge was too wide to get through our front door so they took all the doors off and reassembled for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd fridge is a charm

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be my 3rd fridge from the 2 others being damaged from the 3rd party and I can say I’m satisfied this time around!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job plugging it in.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to do but bring the refrigerator in and plug it in, they did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery. Delivery guys were quick and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent company to work with. Good contact during order through delivery and set up. Much better than other company we were going to use. BB was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very polite and adjusted delivery to our schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two units: one as a refrigerator and another as a freezer. Delivery and installation were easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DD FOSTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen were very friendly and courteous. Explained the freezer completely. Took all packing materials and old one with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were efficient, wick & careful with their handling of the refrigerator.

    I would recommend this to a friend