Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 27392 reviews
(27,392 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.4
Rating 4.4 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Refrigerator Install to Existing or No Water (Ready To Use) for its overall performance and quick installation. Many appreciate the appropriate size and large capacity, as well as the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few have noted concerns about the noise level and the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
my new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my refrigerator was delivered and set and the old one removed. themen did a great job in setting up the new refrigerator and removing the old one.
I would recommend this to a friendRated 5 out of 5 stars
good installation value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had good experiences so far with installation services from best buy. no issues to report and we feel that it is a solid service.
I would recommend this to a friendRated 5 out of 5 stars
Frig delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frig delivery on time and quick. The guys were very careful around the walls and protecting our new floor outting cardboard down.
I would recommend this to a friendRated 4 out of 5 stars
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how to review this. The installer attached the hose and I get ice water.
I would recommend this to a friendRated 5 out of 5 stars
The two men that delivered my refrigerator where a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two men that deliver in my refrigerator where very good professional clean and very courteous
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator Installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation team did a fantastic job. Very efficient, friendly, and explained all they did (before, during, & after).
I would recommend this to a friendRated 1 out of 5 stars
Stay away from samsung products
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 years and already broken not cooling Samsung products. I had a Kenmore for more than 10 years and I get rid of f it just because this one was nicer. Bad choice I did. Samsung Products Really suck in quality this year, TV broke < washer broke not even 3 years old
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team did an excellent job with making sure the refrigerator was in place set up and ready to use before exiting the home
I would recommend this to a friendRated 5 out of 5 stars
Excellent Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation were on time and efficient. Very friendly and knowledgeable. I would definitely use this service again.
I would recommend this to a friendRated 5 out of 5 stars
Fast!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys knew how to protect my water valve while still getting the connection tight. Checked for leaks and gave helpful reminders about the fridge.
I would recommend this to a friendRated 5 out of 5 stars
Water filter replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The servicemen resolved the problem quickly replacing the filter to the broken mechanism.
I would recommend this to a friendRated 4 out of 5 stars
Good when it is finally scheduled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install itself was great. Getting it scheduled was a mess.
I would recommend this to a friendRated 5 out of 5 stars
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installers did a great job explaining some of the features and settings. Put it in the right place.
I would recommend this to a friendRated 4 out of 5 stars
Great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service men were professional. Installed in minimal amount of time. Took away old appliance and were great.
I would recommend this to a friendRated 5 out of 5 stars
Fridge replacement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this crew before, they are always quick and friendly.
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they took care of unloading, unpacking, and setting up the new refrigerator. No issues, very happy with the service.
I would recommend this to a friendRated 5 out of 5 stars
NICE TOOL FOR REFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TOOL IS GREAT I'M IM GLAD IT CAME WITH REFRIGERATOR I USED THIS TOOL BECAUSE DOORS WERE TO TIGHT
I would recommend this to a friendRated 5 out of 5 stars
New Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the refrigerator for a month now and had no issues. Love having the ice maker. It has a big container to hold the ice. Never run out.
I would recommend this to a friendRated 5 out of 5 stars
Retired Air Force
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Happy with my purchase of a Refrigerator from Best Buy.
I would recommend this to a friend- Cons mentioned:Leveling, Noise level
Rated 1 out of 5 stars
No real service done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was not leveled at installation. The still did not level it on the return appointment. Lots of rattle and hum with refrigerator
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.