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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 27235 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and installation speed of the Refrigerator Install to Existing or No Water (Ready To Use). Many customers find the refrigerator to be a good size with a large capacity, and they appreciate the successful water line connection and leak prevention. However, some customers have reported issues with door alignment and leveling. Additionally, a few customers have noted concerns about the noise level and physical damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 27,235 reviews
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Great job removing/installing fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional / quick/ friendly installers Took out our old fridge & installed our new one No problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome technicians

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery and hinge flipping by these awesome Technicians was performed perfectly! It took 3 separate delivery of this refrigerator / freezer but after almost 4 months, it’s now performing great. The technicians arrived early and were very efficient and respectful to ensure not to touch & scuff the walls when placing in a very tight space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite and Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that delivered my freezers set them up for me and made sure they were cooling properly before they left. They were polite and professional.

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment

    Rated 4 out of 5 stars

    refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation went pretty well. They had some trouble getting it in the door but with taking a door off they was able to get it in. The only problem was that the door was not level. I realized that after they left and called the geek squid and that sent someone to repair that problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that did our refrigerator delivery and installation were excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and haul away was quick and smooth. Installation was quick and perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Dave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men had no problem putting it in the camper with a inch to spare through the door. They did a excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick even though it was hard to understand the techs cause they didnt speak English very well but they got it done pretty quick.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Nice work Geekers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as planned. Rolled the Fridge into the house and had it working in minutes. Nice Work Geekers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We found our refrigerator water source under our sink. The person who hooked up our refrigerator did a great job. We felt very confident in his abilities and was not disappointed. Love our new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Great Delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and easy, and the delivery guys were terrific and very helpful. I will use the service again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge no issues so far have had it for awhile now

    I would recommend this to a friend
  • Pros mentioned:
    Water line connection

    Rated 5 out of 5 stars

    Fast Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an excellent job and connected the water supply line to the refrigerator without any issues. He did it quickly and made sure there were no leaks.

    I would recommend this to a friend
  • Pros mentioned:
    Water line connection

    Rated 5 out of 5 stars

    Refrigerator install - water line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered the fridge were extremely professional. They hooked up the waterline to the new fridge. It worked no issues, no leaks..Happy customer experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Choice to Have Best Buy install the refrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were AWESOME. Nice, caring guys, that came early in the delivery window. Took out old refrig and installed new. Very courteous and knowledgeable. Truly a pleasure. Other service businesses can learn from Best Buy as to how to treat us like valued customers! We truly appreciated the care by Luiggi and Jonal, our delivery team.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, thanks to Best Buy for handling an exchange so easily! The refrigerator arrived in a box, but had 3 pointed dents in one of the main doors. Fortunately, Best Buy had one in stock and brought it within a week to exchange for the dented one. Thank you Best Buy! The refrigerator is awesome - adjustable shelving, convenient drawers for just about any size container. Good Looking. Makes my 10-year old frig feel very outdated, and it was top of the line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was great they got everything done really fast and have had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Easy Peasy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technicians knew exactly what they were doing and made quick work of unhooking on fridge and installing the new one without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went very smooth. They had to move a large refrigerator into the house up a few porch steps snd into the kitchen. Refrigerator barely fit through the door, they made it inside and set it up without a scratch on it. Samsung refrigerator works perfectly and we could not be happier. Hauled my old refrigerator off as well, just s great experience all around very knowledgeable and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great install service w/great communication prior

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy duo that came both times were great. We had to replace 1st refrigerator during initial 60 days because of a door issue caused during manufacturing that wasn't noticed initially. We were extremely happy with the removal of our old fridge and install of our new fridge. No complaints at all. Many emails leading up to arrival and arrived on time. Came in and did what was needed quickly and efficiently. Will use BB installs again whenever needed on large appliances.

    I would recommend this to a friend