Customer Ratings & Reviews

A great help in winter. I can just start my car from my house and will be warm enough in 15 min. I loved this. Definitely recommend this.

I had a remote start kit installed at my local Best Buy yesterday. While the product it's self is great, the install left a lot to be desired. Specifically I have 3 issues.... 1) The purchase included several items... the remote start, a wiring harness for my car, and a relay. At the time of service, I was charged again for the relay. I'm still trying to get someone on the phone to help reverse the extra charge and will likely have to dispute with my credit card company 2) We spoke at drop off time about run time for my remote start. I was told I could select 15, 25 or 45 minutes. I asked for 25 mins. Tested this when I got home and it was left at the factory default, 15 mins. This required a second trip to get it corrected. 3) I asked at pickup if a hood pin switch was installed. I was told by my installer that my car did not require one and it was built into the vehicle already. The remote start would not work if the hood was open, which is a safety feature. I tested it today and wouldn't you know it... it starts if the hood is up. Either the tech was wrong, or he lied knowing it was not installed. This comes down to you get what you pay for I think, unfortunately. Hind sight is 20-20, but thinking I should have paid more for a local, independent shop to install. More money, possibly less mistakes / hassle!

It’s not bad really but I highly recommend try it.

This is the third product I have purchased and had Mike from the Concord, NH Geek Sqaud install. He does a GREAT job and is very knowledgeable. Hope Best Buy pays him well because he deserves it!!

Great service great experience and professional representatives completing the work

So helpful and friendly. Every sales person should take lessons from him

Should be able to use remote start with cellphone too, followed instructions by tech but install drawback since still cannot get it to work with cellphone so will have to return again.

The team was incredibly friendly, knowledgable, and very efficient at the install. Thank you so much!

Very knowledgeable, and I had my car back early. Great service, this will definitely be my choice of locations if I buy anything else that needs installation.

Had system installed in Salem. The installer was very punctual and she explained how the system worked

The technician was knowledgeable, and professional. My appointment at best buy went smooth. My tech was able to explain and answer all my concerns. I definitely recommend and would return again.

I was very pleased with the technician. He showed me all the ins and outs of the product and he also stayed a little late to wait for me to get off from work!

The agents mounted my car alarm and I requested to add a remote start to the car. they did it for a fee. my car is still working and noise sensitive but worth the security.

The service was great, the guy was really helpful when explaining the device.

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The young man did an excellent job and I appreciate him

the technician is very knowledgable on the product, explained everything to me in detail and finish and called me on the promosed time of finishing it

The T Harness should be included in the purchase price. Can use the car starter without this item.

The installers at the Erie, PA store are GREAT! They answered all the questions we had and juggled their schedule to accommodate an additional install.

Excellent install, very well described what was going to happen. Left, when returned, the options were explained again and shown how to navigate buttons.