Customer Ratings & Reviews

Technicians refused to install I wasted time going to many different locations to be turned away

I’ve had issues with it. I’m still having issues that need to be resolved. They seem to drag their feet to want to get it resolved.

The technician said my alarm was an older system he did not hook up with the ignition kill wire and he did not disable the factory key fob remote and he said he did not know how to do that I have a 2015 Ford Fiesta

I bought a viper remote start for her Kia Soul, however it took an excessive amount of time to install. After she got it how, she didn’t realize it wasn’t installed correctly. Now we have to take back in to get installed correctly, I hope.

Absolutely PATHETIC customer service, Sent an email the day before installation was scheduled. Missed a day of work for this . Moved my Appointment out 2 weeks without my approval. Frustrated store manager could not give me answers. Returned product, Customer service EXTREMLY RUDE and un professional. Lost my Business as well as my famil and freinds.

Not a good process in store for purchase of remote car starter. No one knew what they were doing. Not the right one once it arrived to my house. Returned everything.

The 2 hr install took 7 hrs. And days later we were fixing parts under the hood that they messed with and didn't tighten down. Don't recommend this if you want it done timely and correctly

Didn’t install my alarm right. The alarm doesn’t sound when activated, the kill switch doesn’t work... the alarm doesn’t alarm when supposed too!

Was never actually installed or picked up. The appointment was rescheduled because this person called off work. The day of the reschedule we had a bad snow storm and rescheduled to Sunday Feb 26 at 10 am. When we showed up for the installation the store was pickup only and when we called Geek Squad they said the store was closed. How do I get my money back? Awful, very frustrated.

horrible customer service. I spoke to someone prior to my schedule and was told that a back up camera would be installed at them time of a radio installation installation for my daughter's car. When she dropped of her car the counter manager told her it wasn't include and that it would cost some $125 to do it. He laughed at her when she told he what the person on the phone had said. I called and ask them to at least plug in the cables in the back of the radio so that I could do the rest and they wouldn't do it. Never coming back here.

I couldn't get it installed as they didn't have the harness for the remote start I purchased, so I returned it.

Purchased this for my wifes car and had installed at best buy by geek squad have had it back twice due to not working installer dosent seem very helpful in resolving the problem

After three scheduled installations Best Buy was not able to install the remote starts that I purchased from them. There solution was to have me drive over an hour to another store to have it installed wait an hour and then drive an hour back home. Don't buy this product. On a good note they did refund me for the cost of the equipment. But now I have to pay someone else to install it even though I was supposed to get it for free because I am a Total Tech subscriber.

It took all day when they told me when I bought it it would take two hours I was there from 10:00 in the morning until 4:30. That almost a whole shift of work for people very disappointed in how long I had to wait

I spent 40 minutes waiting on scheduling of the install on this product. Then found out I had to reschedule due to work obligations. When I rescheduled the person screwed info on what was to be installed. I showed up for the appointment only to be told I was scheduled for an add on to the product that was to be installed first. Not to mention, it took 3 people to figure out how to schedule me in the first place. Then screw up on what was to be installed.

Awful. Do not purchase anything that needs to be installed. Do not purchase anything from Geek Squad that is auto related. I have had FOUR appointments for 3 hours each for them to say they don’t know how to wire it. I still do not have it installed

I didn’t even end up getting this lol it was such a garbage process and misleading info once sold

Arrived 10 mins prior to appointment technician was unkept had bad attitude complained of being behind but there was nobody in sight. Had me schedule for a two hour install complained it was going to take another hour longer I left not even ten mins after leaving technician decided he didn’t want to do the install told me to reschedule already had waited a mounth to get in to get the product installed . Schedulers me for an appointment at a different store in a different city two days from now. Did every thing in his powe to not do work because he felt it to be too hard ...

Two days before my scheduled appointment I got a call from best buy. They let me know they were going to be unable to do the install. Unsure if they lost a install tech or what exactly happened. They said my only option was to make another appointment possibly at another store. The next available appointment was about a month out. I made my original appointment 3 weeks after my purchase date. We ended up returning everything and we're able to schedule with a competitor and installed the next day

Works only sometimes and haven’t had time to schedule repair. Check remote ignition coming on dashboard now. Can’t say I’m thrilled with the product/installation.