Customer Ratings & Reviews

I’ve already wrote a summary... the fact that I’m getting this again further shows that this company are hiring the wrong workers even more. No longer giving this any more of my time and energy. Was actually waiting for a response due to the first summary but you resend a review to fill out. Yeah, y’all suck. Quote me.

Install experience with Geek Squad was terrible. The Best Buy system said it was compatible. The Manufacture said it was compatible. Manufacture even offered to give Best Buy Geek Squad technical support. Best Buy refused to install. TERRIBLE CUSTOMER SERVICE AND HOW THE SITUATION WAS HANDLED.

The agent sin eau Claire installed. We drove 45 mins to get there. The started never worked after that and had to have onalaska remove in which my car was damaged :( spent money on the purchase beyond the purchase itself and was left with nothing

Had a remote starter installed however it was inoperable upon techs test. Tech left it in my car and appointments have been canceled twice through my entire experience. Bought the unit almost 2 months ago and still cannot use it :(. A bit frustrating.

After the installation of the remote start in my brand new car, the cruise control and lock systems stopped working properly. The clock and date got messed up as well. I’ll have to call again, set a date and hopefully get these problems fixed.

After waiting 8 weeks, Best Buy installer couldn't get the device to work in my car. Had it removed and refunded.

My services was never completed and now has been rescheduled for the 4th time! I have been told that there is no one there to install my remote start 3 times now. I will be returning and canceling all future busy with best buy. ! Terrible services.

Horrible!!! Lost for words. I cancelled this order and only received a partial refund! I was given the run around being transferred time and time again. I will never use Best Buy again for any of my needs. They lost me as a customer. I paid good money over the years but no more!

Had an appointment then it was cancelled by you guys for COVID. By the time it’s installed we will not need it. Thinking of returning and going elsewhere. Had an appointment for the 8th of January now I’m at feb 4th. Not happy. I understand the protocol but really a month out.

I took the day off work & drove 45 min to reach Best Buy 15 minutes before my appt, only to find that my appt had been cancelled by “corporate “ without any notice! There was nothing the tech could do! This was in November & the parts are still riding in the backseat of my car!! I’m currently rescheduled for January!! We’ll see!

I scheduled 2 installations, showed up and the techs rudely told me they only had one when I clearly had 2 email confirmations. The same loser, this time on a third installation appointment, after I arrived 10 minutes late, rudely told me to go to another store without proper explanation. These losers need to be fired!!!

Best Buy Canceled my appointment 2 hours before it was scheduled. The reason I went with them was the schedule date they quoted had the day scheduled off work and then they canceled on me.

When I purchased this (Christmas present) I was told installation was included but the schedule was full to the limit of their ability to book. (Check back mid January) dropped by the store January 14, unable to schedule because the technician was getting certified. Try again in a week or so....

Go to car dealership. You will waste $$ and time Having it installed at Best Buy

Nice guy that installed the car starter but scratched some of the trim pieces. After I received the car, I noticed that the bottom dash was missing a bunch of screws and not properly installed. Had to bring it back in for another appointment so he could fix his mistake.

Poor customer service. Can’t seem to keep techs employed long enough to actually install the remote start I purchased. The reason I bought it was because they said they would install it. Here I am almost 6 months later with a box in my closet and a cold truck.

Service wasn’t completed! More like delayed for another month! I didn’t buy a $600 remote start to hold on to for 10 or 11 weeks before install! It’s not my fault y’all couldn’t install it on the first appointment date! That’s on y’all! So figure it out and make time!

They order all the wrong equipment andand put me in for only 30 mins to get it installed knowing it take about 4hrs to do the remote start then the GPS radio...i was extremely disappointed

Every time i start my car with the remote the service engine light comes on, They told me to come back in 8 days when they have someone there to look at it. Now thats some good customer service.

The install was quick and was fine. Then it didn’t work most of the time. Nothing they could do because it works sometimes. Took it in again because I was irritated. They could maybe install a different one for $100. Even though they recommended the one I got anf it just didn’t work.