Customer Ratings & Reviews
- SKU:
- 1506273
Customer reviews
Rating 4.5 out of 5 stars with 3316 reviews
(3,316 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and installation speed as positive aspects of the remote start or security system install. Customers have also noted the clarity of explanations provided and the good range of the remote start. However, some customers have reported compatibility issues, wiring problems, alarm performance failures, and battery drain.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Lies, Lies, Lies is what I should say,But I won`t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician NICK treated my wife so terrible that she called me crying. I could talk about the many different things that happened, However I am limited on words. Best Buy 78th & Dodge Street Omaha Nebraska. The Assistant Manager Alex also can`t remember what he said.
No, I would not recommend this to a friendRated 1 out of 5 stars
If I can give it 0 Starts, I WOULD!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratched my car. Start/Stop button is forever messed up on my new 2024 car.
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have or bought a Start remote I don’t know what else to tell you, but I did not buy no start remote or remote start whatever that was
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is causing truck not to start and when I called them to schedule them to troubleshoot it couldn't get an appointment until mid February. Very disappointed!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy after I spend alot of money at this Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was scheduled for install on Jan 4 and they cancelled on me 4 hours before the install after my wife had already taken the day off.Now wont be installed till Feb 22.
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote starter installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My remote start was not installed properly it does not work.There was no demonstration done. Nor did the installers return my booklet of instructions for the remote start I purchased. Really disappointed I had to wait until February for this.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed after everything was paid for the installation was canceled at the last-minute
No, I would not recommend this to a friendRated 1 out of 5 stars
Not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an appointment for install, status was changed to complete before installing. So appointment was erased. Now it's not installed and being put off on a new installation date. And being sent way to Another location not anywhere near me.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Broken promise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always be ready to reschedule after two purchases (different years) again postponed after confirmation. Remote start returned ,bought locally installed same week
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk you guys canceled my appt to install it and i have yet to here back so ill probably return it
No, I would not recommend this to a friendRated 1 out of 5 stars
T harness installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to have my product installed they said that they would get in touch with me once it is available to the store and it has been two months no one has not even called to follow up with me about the product
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When this was scheduled last year, I had to wait until 1/22/21 to get it installed. Then the night before on 1/21/21 I was notified that it was canceled and rescheduled for 2/26/21. This is horrible that only 1 person can do the job.
No, I would not recommend this to a friendRated 2 out of 5 stars
Complete car start kit should come with the kit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed the product to install another purchased product
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. No one enjoys surprises that include additional fees. In some circumstances, our autotechs may discover that additional equipment may be needed, but that doesn't nullify the frustration of incurring an additional expense. We apologize for your having to cope with these circumstances.
Rated 1 out of 5 stars
They installed my remote start wrong.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime i go to use the remote start option, the car goes into panic mode and is unable to be shut off manually. Doesn’t matter if you use the original viper fob, original key fob, or viper app. i’m pretty positive this is an installation issue.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No technician available in all of New Orleans area
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a remote start for my truck with free installation and made an appointment for install. Technician quit prior to appointment and per my local best buy there is not anyone near city who can install a remote start.... need to return all I bought
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when no one is available for installs, but I am sure we can get an appointment scheduled for you. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Zero instructions provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was less than thrilled to be at work, it was obvious. I was given no manual, no instructions from installer. Just handed my keys and a copy of someone else's sales ticket.
No, I would not recommend this to a friendRated 1 out of 5 stars
Get it right (what's going on)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never happened. I went to the store to pickup my item only. The install is for a later date. I tried to get an earlier time but you guys refused. Besides you don't install on Sunday.
No, I would not recommend this to a friendRated 1 out of 5 stars
installation of remote start never happened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased remote start. Waited 4 weeks for installation appointment. Found out the day before, by me ACTUALLY going to store that appointment was cancelled. Next available appointment was another 4 weeks. To date, has not been installed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time out of your day to connect with us about this. It's always frustrating when communication falls through. I do apologize for this disappointment and any inconvenience this has caused you as this is not the kind of service we aim to provide. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cancelled my install for Dec 5 due to a tech called out sick ! The next available install date is Jan 18,2023?!!! So I have nothing good to say
No, I would not recommend this to a friendRated 1 out of 5 stars
Disapointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems with the service department. Completely unprofessional technicians at the Salinas location. Save yourself and go to another location.
I would recommend this to a friend