Customer Ratings & Reviews
- SKU:
- 1506273
Customer reviews
Rating 4.5 out of 5 stars with 3316 reviews
(3,316 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and installation speed as positive aspects of the remote start or security system install. Customers have also noted the clarity of explanations provided and the good range of the remote start. However, some customers have reported compatibility issues, wiring problems, alarm performance failures, and battery drain.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Remote start/alarm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was NOT what I ordered/ installer had no clue how to install
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT GOOD - RUN FORREST RUN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation is schedule for this coming Saturday - and they have it as completed - no wonder no one has called me to confirm the appointment.... NOT GOOD!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks……………:.::::::::::::::::::……………:.:::::::::::::::
No, I would not recommend this to a friendRated 1 out of 5 stars
Purchased 12-20-19 still awaiting installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased on 12-20-19. Called immediately and wont get installed until February 28th. 2 full mo ths after purchase and at the end of winter. This reminded me of why I dont shop here.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worst do not get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting I have gone to store and they won’t schedule me or anything saying they are short staffed horrible this was supposed to be installed for the holidays
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not yet install.. but saying you did
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I just picked up my remote starter accessories.. you had included the installation at the time and say it was completed.. it is scheduled for next week.. nothing was completed
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We'd love to help get your appointment sorted out. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer need to run around to find out who is resposible for the appointment. Then get the answer they dont know how to install it and can appoint you to another store in half month.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was quoted 1.5-2 hours for this installation. It took over 3hrs. And when I inquired about why it was taking so long the installer was not very professional.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Was lied to about being rescheduled for a new date
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kyle at Mishawaka BestBuy was suppose to reschedule me for another day but instead marked me down for installation being completed so I am going to return this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad harness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this. It’s really not worth the money or the frustration of installing it
I would recommend this to a friendRated 1 out of 5 stars
Alarm upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Each time I get an item from the electronics department it’s wrong. No one is getting what I need right and I m not able to get any results
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bestbuy technician at the store in Cary NC didn't know how to install the product and he didn't follow up or gave a solution. Very poor customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Big waiting period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I missed the installation appointment on thanksgiving weekend 2020, next appointment got is on 26 Jan 2021. Still could not get the equipment installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
dissapointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was 2 attempts to install this on a 2022 Chevy Spark but they couldn't figure it out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not install yet and I purchased the middle of December…they keep putting my date off
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No comments right now because I have yet to have them installed. My appointment was changed to 1/22/22 due to your scheduling
I would recommend this to a friendRated 1 out of 5 stars
Didn’t work when installation was complete
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation took several more hours than advertised and technician could not get it to work reliably when turning the car back over to us. Maybe works 20% of the time.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .As a company based in Minnesota, we totally understand the value of remote start, especially going into the winter months. We do everything we can to meet estimated completion timeframes, but I’m sorry to hear that your service didn’t go to plan. If your remote start isn’t working correctly, we would recommend connecting with your local store’s leadership team and Autotech for further assistance. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Lies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t even get to schedule an appointment or anything and already said my services was complete! I just picked up the items and they didn’t let me schedule!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for getting in touch with us about this. It's always frustrating when communication falls through. I apologize for the disappointment as this is not the kind of service we aim to provide. We would like to know more about the situation and see if there is anything we can do to help. If this is something you'd like to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Geek squad remote start installation not done. How come the status showing completed the work. Please change the status in my account.
No, I would not recommend this to a friendRated 1 out of 5 stars
My Viper Starter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a viper starter, it was installed and the service agent took his time to explain and demonstrate the functions on how to operate it
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!