Customer Ratings & Reviews
- SKU:
- 1506273
Customer reviews
Rating 4.5 out of 5 stars with 3316 reviews
(3,316 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the overall performance and installation speed as positive aspects of the remote start or security system install. Customers have also noted the clarity of explanations provided and the good range of the remote start. However, some customers have reported compatibility issues, wiring problems, alarm performance failures, and battery drain.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Couldn’t get it installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t blame the tech but after 3 tries and over almost 8hrs or combined wait time I gave up. Neither the compustar or viper were able to be installed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
This service has not been completed yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to COVID-19 they said that I would have to wait until things go back to normal so i do not know why it is saying the job has been completed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this! The wait is totally understandable but not the completion before the work. We'd definitely like to look into this with you. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll see what we can do for you.
Rated 1 out of 5 stars
Bad service don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service they change my appointment because they make a mistake and give appointment for another month crazy
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst place ever to get work done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t go here! Don’t go here! Don’t go here! Don’t go here!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not installed because of COVID-19.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish someone from best buy would have called me my install been cancelled because of COVID-19. Please do your job and contact your customers!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never again do I trust this company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been screwed over on confirmed appointments 3 times bc they are not equipped to do the install! This company is a joke! Wish I went local!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got install because service was so bad employees don’t want to work and don’t want to be bothered
No, I would not recommend this to a friendRated 1 out of 5 stars
Car remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After they said they can do the job they wasn’t able to
No, I would not recommend this to a friendRated 1 out of 5 stars
Lied to, wrong information, install never happened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one in your company has made this right. BTW, I wasn’t getting a remote start installed either. Something this survey should have known.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Remote starter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to rate, hasn’t been installed. BEST BUY backlog had February 2022 installation date
I would recommend this to a friendRated 1 out of 5 stars
Remote start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for 4 hours the installer can not install the remote start on my 2013 tacoma. What a waste of my times.
No, I would not recommend this to a friendRated 1 out of 5 stars
worst installation experience with Bestbuy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST INSTALL by BESTBUY! - Threw MY parts without asking me! My door stopped working as result of install!
No, I would not recommend this to a friendRated 1 out of 5 stars
remote start poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.remote start did not work on my vehicle after installation. Bluetooth would not consistently connect
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed. Best Buy technicians installed my radio and broke the door actuators.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hopefully get it Installed 28 days later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far after two appointments being rescheduled I hope I can get it installed this Sunday.
No, I would not recommend this to a friendRated 1 out of 5 stars
Need training at Rockwall and Mesquite stores
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The employees don't know what's going on. I will be returning the products.
No, I would not recommend this to a friendRated 1 out of 5 stars
damage remote start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy don’t pay damages make by bad installation or factory defects remote start s
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible quality service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extensive damage done to our vehicle by installation crew. They don't know what they're doing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote Starter not installed as stated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed but charged for it. Fighting to get refund. Ridiculous.
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote Starter Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The site says my service has been completed My appointment is for 1/4/2022
I would recommend this to a friend