Customer Ratings & Reviews

They are good in customer service I will recommend them

They did a great job installing my viper remote starter

Excellent customer service and very friendly personnel

Hard to give any review let alone a positive one when the appt was cancelled with no reason given.

I have no idea if this starter works or not. I bought it back in December but Best Buy cannot install it until February.

Can't provide a review. Item was sold with installation included. So far no Best Buy in my area can or will install the system. So I will be returning the system.

terrible service and the starter that installed continues to have issues

I purchased a remote car starter and have called the Monroe, NY store multiple times trying to just set up installation and it has been a complete pain!!

Most of the Best Buys in my area no longer install car alarms. So buying the Viiper alarm system with installation included was a waste of time and money.

Have someone else install this if you buy it. Best Buy is not qualified to handle this anymore.

Really haven't been happy with the service from geek squad. Wish there was another option but installation came with purchase so has to do it.

Was told that installation is down for months, next week and they were installing for other people will never do any business with them

Had my car for 12 hours broke a fuse needed to keep car overnight inconvenience my wife for work had to get Uber and all you gave us was 50$

I was very disappointed in this service. I wouldn’t recommend this to anyone

I had to return the product and installation once I got to the store after finding out I needed a special T harness from manufacturer of the remote starter key after I arrived for my appointment. The rep from Best Buy and I could not find this harness required for installation on my car (Hyundai Genesis) on the web. Also, the Autotech agent informed me my car would take a full day like 6 to 7 hours for the installation, which is double the estimate for standard installation. I would prefer to be better informed next time before I make a decision to make a purchase like this one. Trying to return this service and the kit was also a hassle as Best Buy reps had difficulty trying to refund both the kit and the service under the same order number. They had to do some manual return procedures where they returned the kit and the service back to my card and give me cash for the sales tax as that couldn't be done in a single transaction. Overall, I spent 40 minutes at Best Buy store for nothing. Very disappointed.

Couldn't get in touch with the installation dept. It took 5days until I get in touch with anyone. They were 4 weeks out to install a remote start

The tech didn’t know what he was doing, turning a two appointment into keeping my car all day. I pick my car up the next day around noon

I have not been able to have anyone answer the phone to schedule the installation

May be a great product but if you can’t get Geek squad to set up a time to install it then it is completely useless.

Took forever to get an appointment! I wanted to get my remote starter installed for the winter months not spring!