Customer Ratings & Reviews
- Model:
- HAF-CU1/XAA
- |
- SKU:
- 7015981
Customer reviews
Rating 4.5 out of 5 stars with 1623 reviews
(1,623 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the improved water quality and ease of use this filter provides. Many appreciate its overall performance and simple installation, noting its compatibility and proper fit with Samsung refrigerators. The primary concern expressed by some customers is the price of the filter. While a few customers mentioned leakage, the majority did not express this as a concern.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
It's a water filter.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchase these replacements for our Samsung fridge. I can actually tell a difference in the taste of water when I use a "fresh" filter compared to an old filter... So I guess these things do their jobs.
I would recommend this to a friend- Cons mentioned:Price
Rated 3 out of 5 stars
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great they are just overpriced. These can be found for half the price on other sites.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MissyD,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144539687.
-Noraina
Rated 5 out of 5 stars
Keep your Samsung Refrigerator Water Fresh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made it easy for me to find and purchase my replacement water filter for my Samsung refrigerator. Sales associate even helped me save money by price matching the product! Excellent service!
I would recommend this to a friend- Pros mentioned:Compatibility
Rated 3 out of 5 stars
Had to replace this n my refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit... Bought a Samsung and the light changed to pink then red which indicates a replacement is necessary. Got the Samaung at Best Buy and got the replacement there as well.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Kmaya19,
Thank you for reaching out and sharing your feedback about your water filter. We are glad that your water filter fits perfectly in your refrigerator. You made an excellent choice for your home and we are pleased to hear that you were able to replace the water filter successfully.
For your future reference, you may visit this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144571865.
-Noraina
Rated 4 out of 5 stars
necessary replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think that customers who purchase appliances (major) should get a price break on the accessories (ie filters) needed to maintain the quality of the unit. I think that you could market this perk and benefit to faithful customers.
I would recommend this to a friend- Cons mentioned:Price
Rated 3 out of 5 stars
doesnt last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be replaced pretty often and its expensive
I would recommend this to a friendBrand response from Samsung
Posted .Hello DodgerGirlDan,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144517791.
-Noraina
Rated 4 out of 5 stars
Works well, but is pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung refrigerator requires that I replace the water filter after a certain amount of use. But the cost is rather expensive. So this is just a necessary maintenance expense of owning a Samsung water-filtering refrigerator.
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a simple great functioning filter. It is expensive as it requires replacement often, though we do drink a lot of water. But overall a good needed product for a required product!
I would recommend this to a friendRated 5 out of 5 stars
Samsung refrigerator water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price for this item. I wasn't aware Best Buy carried this when I was there to pick up something else.
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator ice filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is perfect for my refrigerator, I have bought it before.
I would recommend this to a friendRated 5 out of 5 stars
Very good product!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product!! I always buy from here!!!!....
I would recommend this to a friendRated 4 out of 5 stars
Works well, but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've tried bargain brands, but our water starts tasting musty long before its time to change the filter. We had to go back to the very expensive name brand … kind of feel like we're being held hostage.
I would recommend this to a friendRated 5 out of 5 stars
Filters work great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These filters work great. Granted, they are the only ones that fit the refrigerator, but with as bad as our local water is, there have been no problems with these filters lasting their minimum life plus.
I would recommend this to a friendRated 4 out of 5 stars
Works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little higher compared to off-brand filters, but does its job. Replaced a no-name filter that did not do its job, but the Samsung one does. More money upfront but at least it works as advertised.
I would recommend this to a friendRated 5 out of 5 stars
Super Camera for Vacations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A friend of mine purchased this camera and comparing to my old camera, it was incredibly superb. No more bad pictures and what a deal for two lenses and carrying bag!
I would recommend this to a friendRated 5 out of 5 stars
Great filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great filter. Multiple uses a day and lasts about 6 months before starting to see deposits which means time for a new one.
I would recommend this to a friendRated 5 out of 5 stars
Found it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for some reason the ones I get from the store are better. The ones I get from Amazon not so much. The ones from Amazon don't last as long.
I would recommend this to a friendRated 5 out of 5 stars
Great water filter for water enthusiasts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this filter because my refrigerator filter indicator light went on and I was not disappointed. After replacing the filter, I reset the indicator light and began drinking clean filtered water.
I would recommend this to a friendRated 5 out of 5 stars
Keeping my business with BBY thanks to price match
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace the filter on my fridge and was able to keep my business with Best Buy versus Amazon thanks to the price matching policy. Standard OEM filter I needed for my fridge.
I would recommend this to a friend- Cons mentioned:Price
Rated 3 out of 5 stars
Water is water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. You trapped into buying expensive filters or going with unfiltered water. Cheaper attempts at filters don't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bestie,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144318210
^Ross





