Customer Ratings & Reviews
- Model:
- HAF-CU1/XAA
- |
- SKU:
- 7015981
Customer reviews
Rating 4.5 out of 5 stars with 1623 reviews
(1,623 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the improved water quality and ease of use this filter provides. Many appreciate its overall performance and simple installation, noting its compatibility and proper fit with Samsung refrigerators. The primary concern expressed by some customers is the price of the filter. While a few customers mentioned leakage, the majority did not express this as a concern.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 2 out of 5 stars
ok but short life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would last a lot longer for the money. It is very expensive to replace so often.
I would recommend this to a friendBrand response from Samsung
Posted .Hello kadylady,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144537182.
-Noraina
Rated 3 out of 5 stars
I guess it works but how do I really know?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits my refrigerator model but unless I have our water tested, I don't know how effective the filter works.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deedee,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144318690
^Ross
- Cons mentioned:Price
Rated 2 out of 5 stars
Way over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These run $50 a piece. You have to replace them 2-3 times a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Titleist17,
Thank you for letting us know about the water filter. We understand that the water filter is a bit pricy.
I will provide you with a link that indicates related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144323947
^Rainly
Rated 3 out of 5 stars
Filter should last longer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung should be more reliable. Why make a fridge that the water filter is bad in such a short time.
I would recommend this to a friend- Pros mentioned:Water quality
Rated 4 out of 5 stars
Good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter working good for my Samsung refrigerator.
I would recommend this to a friend Rated 3 out of 5 stars
Only filter that fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only filter we can find that fits our fridge and it only lasts a few weeks.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Maddog,
We appreciate you taking the time to leave us a review on your Samsung water filter. I'm sorry to hear that the water filter only lasts for a few weeks. Yes, the Samsung water filter is the only compatible filter with the Samsung refrigerator.
I will provide you with a link that indicates the lifespan of the water filter and other related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144349816
^Rainly
Rated 1 out of 5 stars
Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this as it did not fit s it was intended to formy model of refrigerator. Return was qick and easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your water filter needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Ricardo
Rated 3 out of 5 stars
severly overpriced to be replaced twice a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will research replacement fillters before I purchase another fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144541134.
-Noraina
Rated 5 out of 5 stars
Good filter for clean water
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been buying these filters since I brought the refrigerator and they seem to give you clean water. Don't buy Imitations by the real thing this filter is the real thing
I would recommend this to a friendRated 3 out of 5 stars
Difficult to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but very difficult to install. Price is great.
I would recommend this to a friendBrand response from Samsung
Posted .Hi tpolacek! I'd like to provide this link: https://bit.ly/37bZRUy. It has all the best tips and suggestions for making replacing the filter as easy as possible. ^Jecca
Rated 3 out of 5 stars
ITS A GOOD FILTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE FILTER DOESNT LAST LONG ENOUG FOR THE PRICE YOU PAID FOR IT.
I would recommend this to a friendRated 3 out of 5 stars
It works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are only a few manufacturers that make filter for this refrigerator. Limited choices.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Robert,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for purchasing Samsung products, and you are right! There are only a few manufacturers who make this filter.
You can also visit our Samsung website to purchase a water filter.
Here's a link: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00003G.aspx.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144350223
^Rainly
Rated 3 out of 5 stars
Filter
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.***************Fast and Easy process**************
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new water filter. We and your refrigerator appreciate the care put into your Samsung Refrigerator. We thank you for choosing Samsung. ^Brad
Rated 3 out of 5 stars
Works for Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good replacement water filter. Water taste will not change much but at least it is safer.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Maveri,
We appreciate you taking the time to leave us a review on the water filter. You made an excellent choice for your refrigerator, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144273202
^Rainly
Rated 3 out of 5 stars
Factory replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing unusual to say, SOP for installation. Did notice an increase in water flow after installation.
I would recommend this to a friendRated 2 out of 5 stars
If I wasn't thirsty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I wasn't thirsty, I wouldn't be recommending this product. The installation of the product needs to be clearly outlined otherwise one can spend valuable time twisting and turning trying to allign the filter properly so can work. Such a waste of time. But I have no problem with the filter it works well once properly installed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Doesn't fit
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this is the correct model number, it won't fit my refrigerator. Had to use a knife to cut the clips on each side so I could twist it into place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoeMidlo,
Thank you for reaching out and sharing your feedback about the water filter that you purchased. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509951.
-Noraina
- Cons mentioned:Price
Rated 2 out of 5 stars
Worked for a month and now the water tastes terrib
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work long for price. Samsung water filter.
No, I would not recommend this to a friend Rated 3 out of 5 stars
its a nice filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish It would last longer. That way you wouldn't have to buy it every 3-4 months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Slim,
We appreciate you taking the time to leave us a review on the water filter. We apologize for the inconvenience since the water filter does not last longer than you expect. I understand that this experience is not ideal, our customers' satisfaction is our topmost priority, and we are continuously working to improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144287278
^Rainly
Rated 3 out of 5 stars
Geat water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This water filter will last for @ 6 months .However, it is a little hard to put in
I would recommend this to a friendBrand response from Samsung
Posted .Hello 1Nessie,
Thank you for reaching out. I understand you find it hard to put the water filter in your Samsung refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144241257.
-Noraina





