Customer Ratings & Reviews
- Model:
- HAF-CU1/XAA
- |
- SKU:
- 7015981
Customer reviews
Rating 4.5 out of 5 stars with 1627 reviews
(1,627 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the Replacement Water Filter for Select Samsung Refrigerators for its ability to improve water quality and its ease of use. Users also appreciate the overall performance, simple installation, compatibility, and proper fit within their Samsung refrigerators. The primary concern expressed by some customers is the price of the filters, while a few others mentioned leakage.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Apparent filter redesign - no longer fits
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased these HAFIN2/EXP filters for years for my Samsung refrigerator model RS277ACPN. This time when I purchased it would not fit in the opening - apparently Samsung redesigned the filter - the nozel and locking notches no longer fit in the recess. I imagine it fits some models just fine, but definitely not the RS277ACPN. I did go to samsungparts.com and confirmed that this filter is compatible with my model. That is what they published, but must not have tested. I am also disappointed in Best Buy. When I brought back the filter and explained the problem I was told that they cannot accept the return because it had been opened - regardless of the circumstances. I was told to go to Samsung for help. I spent 40+ minutes in a frustrating chat with them that went nowhere. All they wanted to do was send out a service technician. As for returning/refunding the filter they said I need to talk to Best Buy. I am sharing this as a warning to Samsung refrigerator owners. They have made a redesign and if you buy from Best Buy you will be out $50 if it doesn't fit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. ^Lo
Rated 3 out of 5 stars
Required filter:too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think that the filter is too expensive, but if one has the type of refrigerator that needs it one really has no choice but to purchase it when needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lynne,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509935.
-Noraina
- Pros mentioned:Water quality
Rated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like to get the original filters and this one is a good one.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work just fine as water filters go. Happy with it.
I would recommend this to a friend - Cons mentioned:Price
Rated 4 out of 5 stars
Water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good filter although expensive and no substitute for the fridge
I would recommend this to a friend - Cons mentioned:Price
Rated 2 out of 5 stars
ok but short life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it would last a lot longer for the money. It is very expensive to replace so often.
I would recommend this to a friendBrand response from Samsung
Posted .Hello kadylady,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144537182.
-Noraina
Rated 3 out of 5 stars
I guess it works but how do I really know?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits my refrigerator model but unless I have our water tested, I don't know how effective the filter works.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deedee,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144318690
^Ross
- Cons mentioned:Price
Rated 2 out of 5 stars
Way over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These run $50 a piece. You have to replace them 2-3 times a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Titleist17,
Thank you for letting us know about the water filter. We understand that the water filter is a bit pricy.
I will provide you with a link that indicates related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144323947
^Rainly
Rated 3 out of 5 stars
Filter should last longer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung should be more reliable. Why make a fridge that the water filter is bad in such a short time.
I would recommend this to a friend- Pros mentioned:Water quality
Rated 4 out of 5 stars
Good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter working good for my Samsung refrigerator.
I would recommend this to a friend Rated 3 out of 5 stars
Only filter that fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only filter we can find that fits our fridge and it only lasts a few weeks.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Maddog,
We appreciate you taking the time to leave us a review on your Samsung water filter. I'm sorry to hear that the water filter only lasts for a few weeks. Yes, the Samsung water filter is the only compatible filter with the Samsung refrigerator.
I will provide you with a link that indicates the lifespan of the water filter and other related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144349816
^Rainly
Rated 3 out of 5 stars
severly overpriced to be replaced twice a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will research replacement fillters before I purchase another fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144541134.
-Noraina
Rated 3 out of 5 stars
ITS A GOOD FILTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE FILTER DOESNT LAST LONG ENOUG FOR THE PRICE YOU PAID FOR IT.
I would recommend this to a friendRated 3 out of 5 stars
It works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are only a few manufacturers that make filter for this refrigerator. Limited choices.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Robert,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for purchasing Samsung products, and you are right! There are only a few manufacturers who make this filter.
You can also visit our Samsung website to purchase a water filter.
Here's a link: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00003G.aspx.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144350223
^Rainly
Rated 3 out of 5 stars
Difficult to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but very difficult to install. Price is great.
I would recommend this to a friendBrand response from Samsung
Posted .Hi tpolacek! I'd like to provide this link: https://bit.ly/37bZRUy. It has all the best tips and suggestions for making replacing the filter as easy as possible. ^Jecca
Rated 3 out of 5 stars
Works for Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good replacement water filter. Water taste will not change much but at least it is safer.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Maveri,
We appreciate you taking the time to leave us a review on the water filter. You made an excellent choice for your refrigerator, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144273202
^Rainly
Rated 5 out of 5 stars
Good filter for clean water
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been buying these filters since I brought the refrigerator and they seem to give you clean water. Don't buy Imitations by the real thing this filter is the real thing
I would recommend this to a friendRated 3 out of 5 stars
Factory replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing unusual to say, SOP for installation. Did notice an increase in water flow after installation.
I would recommend this to a friendRated 3 out of 5 stars
Filter
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.***************Fast and Easy process**************
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new water filter. We and your refrigerator appreciate the care put into your Samsung Refrigerator. We thank you for choosing Samsung. ^Brad
Rated 2 out of 5 stars
Doesn't fit
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this is the correct model number, it won't fit my refrigerator. Had to use a knife to cut the clips on each side so I could twist it into place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoeMidlo,
Thank you for reaching out and sharing your feedback about the water filter that you purchased. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509951.
-Noraina





