Customer Ratings & Reviews
- Model:
- HAF-CU1/XAA
- |
- SKU:
- 7015981
Customer reviews
Rating 4.5 out of 5 stars with 1623 reviews
(1,623 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the improved water quality and ease of use this filter provides. Many appreciate its overall performance and simple installation, noting its compatibility and proper fit with Samsung refrigerators. The primary concern expressed by some customers is the price of the filter. While a few customers mentioned leakage, the majority did not express this as a concern.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Be careful. This may not fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful buying this replacement filter. It may not actually fit into your refrigerator. Samsung redesigned the filter to create a better seal (we never had any problems) and in so doing made aligning the filter in the holder very difficult. I was on the phone with Samsung for two hours trying to solve the problem to no avail. Got a third party version that fits and works fine
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working water filter to enjoy clean water, stldavid. Let's go ahead and get the information you need.
We recommend you use only Samsung Genuine Filters designed to work with your Samsung refrigerator. Do not use third-party water filters, which may leak and damage the refrigerator. Please check this link for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
We suggest you check this link for the list of the compatible refrigerator for this filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145422865) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Rated 3 out of 5 stars
Good quality for a refrigerator's filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't have a lot to said about a filter, as I wrote it's a little difficult to change it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Pirinola,
Thank you for reaching out. I understand you're having difficulty changing the water filter on your Samsung refrigerator. We are here to help.
To help you with the issue, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter on your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144225229.
-Noraina
Rated 3 out of 5 stars
Not easy to find these filters anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not very easy to find these filters in Best Buy stores anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Damsel,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of having a hard time looking where to purchase the water filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
I suggest clicking this link for a water filter replacement:
http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00003G.aspx
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403243
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 3 out of 5 stars
It does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. If you want the fridge to dispense water, you have to buy this filter.
I would recommend this to a friendRated 3 out of 5 stars
Seems to cost a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As you have to change these every 6mths, it seem s expensive, but you have no choice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509710.
-Noraina
Rated 3 out of 5 stars
works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the only place where we can find this product at a good price
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rebecca,
We appreciate you taking the time to leave us a review on your Samsung water filter. You made an excellent choice for your refrigerator.
You can also purchase the water filter at this link: https://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00003G.aspx?oldpart=DA29-00003A&model=;.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144305442
^Rainly
Rated 3 out of 5 stars
Good water filter for the fridge that we have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea why I have to write a mini booklet about a water filter.
I would recommend this to a friendRated 3 out of 5 stars
Works fine could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You must drain tons of watter before being able to use
I would recommend this to a friendBrand response from Samsung
Posted .Hi Filter,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for the suggestion to replace the water filter.
Also, you can check this link for other steps to replace water filters and water filter-related concerns.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144349040
^Rainly
Rated 3 out of 5 stars
Par of the Course
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my filter, and it works as advertised.
I would recommend this to a friendBrand response from Samsung
Posted .Hi mhttran,
We appreciate you taking the time to leave us a review on the water filter. You made an excellent choice for your refrigerator, and we are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144294344
^Rainly
Rated 3 out of 5 stars
this fridge filter is way too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.item is too expensive this fridge filter is way too expensive
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144517864.
-Noraina
Rated 3 out of 5 stars
Water filter...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have never tested the "water quality", but seems to be fine...
I would recommend this to a friendRated 1 out of 5 stars
Best Buy Auto Subscriptiion is Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter is crap, Samsung changed vendors and this no longer fits - and Samsung will not fix the issue. Never buying a Samsung fridge again! Now I have called Best Buy at least 3 times to cancel this and yet it still keeps shipping! Customer service is totally useless and and now they guy tells me I need to go to a store to cancel. Well that is super inconvenient - think someone would have mentioned that the first 2 times I called! I will not make that mistake again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144571004.
-Noraina
Rated 2 out of 5 stars
Corret filter, incorret fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The groves on the filter does not match up exactly with the Samsung refrigerator I have even though it's correct model recommended. Was unable to install as is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chama! I'd like to provide you with this link (https://bit.ly/2TIQsgr) that has what steps to take when the water filter doesn't seem to fit the refrigerator. ^Jecca
Rated 3 out of 5 stars
Does what it was designed for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter keeps the water in my refrigerator clean.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you taking the time to leave us a review on your water filter. You made an excellent choice for your refrigerator, and we are happy to hear that the water filter works well.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144287988
^Rainly
Rated 3 out of 5 stars
filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter is the only available one for the samsung
I would recommend this to a friendRated 1 out of 5 stars
Old Model Worked Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original cartridge for my refrigerator was DA29-00003G. Ever since Samsung replaced it with this cartridge, the water flow has been very slow. I put a new filter in last week and I got a small gush of water then it went to a fast drip. It takes a very long time to fill a glass. I was supposed to run 3 quarts of water through the new filter before drinking but I’m still working on that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you have some concerns with your Samsung Refrigerator water filter and know that can be a hideous task. I want to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
https://www.samsung.com/us/support/answer/ANS00060149/
If your issue persists, please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143599995. We thank you for being a part of our Samsung family. ^Brad
Rated 1 out of 5 stars
NOT HAPPY!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it early so I’d have it when needed. This new one DOESN’T FIT! Had it too long to return it so I’m out $50! Doesn’t say anything on the box about a newer design and there aren’t any others on the site for the older models except the BB brand which doesn’t filter well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gracie, let's make your experience in replacing your fridge's water filter easy!
If the new filter doesn't fit, please click the link below for more details; kindly check the hyperlink "install the new filter."
Replacement filter doesn't fit in your refrigerator :
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should a service request be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145860766, to help our team pull up your information when you message us.
Have a great day.
-John
Rated 2 out of 5 stars
Replaced filter and water in door no longer operat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the filter works work fine but there is a problem with the water line. Water does not come out of the spigot but ice still does. Can't find a local repair person to even work on it. I probably will not but Samsung appliances again
No, I would not recommend this to a friendRated 2 out of 5 stars
No Pictures!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was wrong for my Refrigerator. So I had to buy the different size.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Rated 2 out of 5 stars
Hard to remove and install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replace this filter every six months as recommended. Every time it is hard to get off and even harder to get on. This last time it even leaked after installation so I had to take it off AGAIN and tighten it back up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello marv,
Thank you for reaching out and sharing your feedback about your replacement water filter. I understand you're having a hard time replacing the water filter in your Samsung refrigerator. We appreciate your patience in dealing with this and we do apologize for the inconvenience this has caused you. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to properly replace your water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144537236.
-Noraina





