Customer Ratings & Reviews
- Model:
- HAF-CU1/XAA
- |
- SKU:
- 7015981
Customer reviews
Rating 4.5 out of 5 stars with 1623 reviews
(1,623 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the improved water quality and ease of use this filter provides. Many appreciate its overall performance and simple installation, noting its compatibility and proper fit with Samsung refrigerators. The primary concern expressed by some customers is the price of the filter. While a few customers mentioned leakage, the majority did not express this as a concern.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, may not better than the Samsung original one but cheaper.
I would recommend this to a friendRated 2 out of 5 stars
Only choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic shards from inside the filter get into the water and the ice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fatboy,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
A water filter works to remove some minerals and chemicals from the refrigerator's water. Over time, the filter can become clogged with these particles, leaving it unable to do its job. Consequently, the refrigerator's drinking water and ice may taste or smell bad because the filter was unable to remove any impurities.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144305043
^Ross
Rated 1 out of 5 stars
Does not fit properly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter does not fit fridge even though it says it’s compatible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jordy, ensuring your water filter is installed correctly is essential. Let us help you with this.
Here is a guide for tips and tricks on replacing the water filter. Please choose "Replacing the water filter." Kindly follow the steps under the "HAFCU1 filter types."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Please check this link to ensure you are using the correct water filter.
Water filter finder
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147272049) to help our team pull up your information.
Have a great day.
^Camille
Rated 2 out of 5 stars
Poorly performing overpriced product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product does not last long enough and is horribly over priced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144517497.
-Noraina
Rated 1 out of 5 stars
Didn't fit the refrigerator it was designed to fi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a purchase to replace the water filter on an existing Samsung refrigerator. The product code matched the required filter. It did not fit. I had to buy an off brand from another store. The Best 'Buy employee we approaced said it wasn't his or Best Buy's problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. We are sorry to know that the replacement water filter doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493091.
-Noraina
Rated 1 out of 5 stars
Don’t fit and poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter was made by Samsung for Samsung fridge. The filter will not fit. Best Buy will allow return, k owning this is bad product from Samsung. Stop carrying it! I don’t recommend this product and I will not shop at Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Dontfix! I know how frustrating it can be when results and expectations don't quite meet. Thank you for the feedback. ^Shifa
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It said it would fit my samsung refridgerator, but when i took it home and tried to install it, it would not fit. Apparently samsung redesigned the filter so it doesnt fit the old models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lee1,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144494497.
-Noraina
Rated 1 out of 5 stars
Salesman gave/sold me the incorrect product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman gave/sold me the incorrect product! As the change filter light would not go off when I installed the new filter from Best Buy. I went to Home Depot and they sold the one that would work!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! The water filter light operates on a timer and will turn on after 6 months. Here's a link (https://bit.ly/3hzLxGQ) with instructions on how to reset the filter indicator light. ^Jecca
Rated 1 out of 5 stars
Did not fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This water filter did not fit in my Samsung refrigerator. It is labeled that it would. I am very disappointed. I bought it just before the “stay at home” order. I have not been able to take it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cissy! I have this link (https://bit.ly/3anJHHf) that has what steps to take if the new filter does not fit in your refrigerator. ^Jecca
Rated 1 out of 5 stars
Disgusted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was changed and no longer for my fridge. Why would Samsung do that to customers. I had to order from another source.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsuccessful installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not succeeded installing this filter. Have had this model previously without problem (still have instructions and installation date.) The last filter purchased was from an after market manufacturer--also without problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung Frig. filter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do not work on a Samsung bought in 2016. The Insignia filter does work. Fitting design on Samsung has right angle and Insignia has 45degree fitting design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your Samsung Water filter not fitting in your Samsung Refrigerator. I would like to offer some helpful information that will resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Thank you for choosing Samsung. ^Brad
Rated 1 out of 5 stars
Samsung water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung changed the way they make these filters. They do not fit the refrigerator. Had to return the product. Do not buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter with the new fridge was awful, extreme chemical taste, had to remove it. The one I purchased was better, but still the water has a hint of chemical taste. Deeply disappointed in Samsung, not to mention that the filter is expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello vj101,
Thank you for reaching out and sharing your feedback about your water filter. I understand you're having an issue with the taste of the water with this filter. We do apologize for the inconvenience this has caused you. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you. Just click on "Water from the dispenser is warm or tastes bad" to get the right troubleshooting steps to fix the issue.
Another link that you may find helpful is this one https://www.samsung.com/us/support/answer/ANS00060149/ for the step-by-step instructions on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144226112.
-Noraina
Rated 1 out of 5 stars
Replacement filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The notches on each side of the filter did not work with my Samsung frig!! Tried several times and still didn’t work!
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed the teeth around rim and does not fit same part number smh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Let's go ahead and help you replace the filter of your refrigerator.
Please see the link for more details; if the new filter refuses to go in, kindly click the hyperlink "install the new filter."
Replacement filter doesn't fit in your refrigerator :
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should a service request be needed, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145860665, to help our team pull up your information when you message us.
Have a great day.
-John
Rated 1 out of 5 stars
Samsung Refrigerator Parts
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was redesigned and doesn't fit older Samsung models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Marcy,
Thank you for reaching out and sharing your feedback about your water filter. I understand you're having an issue with your water filter as it does not fit older Samsung refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you in replacing the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144500280.
-Noraina
Rated 1 out of 5 stars
Does not fit!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung selling wrong size! Sorry to say that, but shame on them. Instead, buy the Insignia one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I'd like to provide this link (https://bit.ly/3hAf0Bt) that has what steps to take if the water filter does not fit your refrigerator. ^Jecca
Rated 1 out of 5 stars
Does not fit.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit Samsung fridge it says it does. Tried 2different ones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rmb1, I understand you are experiencing an issue getting your new filter for your Samsung Refrigerator. I understand how frustrated you must be but I would like to provide you with some very helpful information that might resolve your issue. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01109722/
.If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143377551. We thank you for being a part of our Samsung family. ^Brad
Rated 1 out of 5 stars
Wrong one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took in a picture of the filter system yet some how we still ended up with the wrong one!
No, I would not recommend this to a friend





