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Customer Ratings & Reviews

$49.99

Customer reviews

Rating 4.5 out of 5 stars with 1623 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the improved water quality and ease of use this filter provides. Many appreciate its overall performance and simple installation, noting its compatibility and proper fit with Samsung refrigerators. The primary concern expressed by some customers is the price of the filter. While a few customers mentioned leakage, the majority did not express this as a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,623 reviews
  • Rated 4 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, may not better than the Samsung original one but cheaper.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plastic shards from inside the filter get into the water and the ice

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Fatboy,

      Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
      About the water filter in your Samsung Refrigerator.

      A water filter works to remove some minerals and chemicals from the refrigerator's water. Over time, the filter can become clogged with these particles, leaving it unable to do its job. Consequently, the refrigerator's drinking water and ice may taste or smell bad because the filter was unable to remove any impurities.

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number:1144305043

      ^Ross Samsung

  • Rated 1 out of 5 stars

    Does not fit properly

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Filter does not fit fridge even though it says it’s compatible.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jordy, ensuring your water filter is installed correctly is essential. Let us help you with this.

      Here is a guide for tips and tricks on replacing the water filter. Please choose "Replacing the water filter." Kindly follow the steps under the "HAFCU1 filter types."

      Replace the water filter in your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00060149/

      Please check this link to ensure you are using the correct water filter.

      Water filter finder
      https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147272049) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 2 out of 5 stars

    Poorly performing overpriced product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does not last long enough and is horribly over priced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fit the refrigerator it was designed to fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a purchase to replace the water filter on an existing Samsung refrigerator. The product code matched the required filter. It did not fit. I had to buy an off brand from another store. The Best 'Buy employee we approaced said it wasn't his or Best Buy's problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t fit and poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter was made by Samsung for Samsung fridge. The filter will not fit. Best Buy will allow return, k owning this is bad product from Samsung. Stop carrying it! I don’t recommend this product and I will not shop at Best Buy again

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Dontfix! I know how frustrating it can be when results and expectations don't quite meet. Thank you for the feedback. ^Shifa Samsung

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It said it would fit my samsung refridgerator, but when i took it home and tried to install it, it would not fit. Apparently samsung redesigned the filter so it doesnt fit the old models.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Salesman gave/sold me the incorrect product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman gave/sold me the incorrect product! As the change filter light would not go off when I installed the new filter from Best Buy. I went to Home Depot and they sold the one that would work!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there! The water filter light operates on a timer and will turn on after 6 months. Here's a link (https://bit.ly/3hzLxGQ) with instructions on how to reset the filter indicator light. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Did not fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This water filter did not fit in my Samsung refrigerator. It is labeled that it would. I am very disappointed. I bought it just before the “stay at home” order. I have not been able to take it back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cissy! I have this link (https://bit.ly/3anJHHf) that has what steps to take if the new filter does not fit in your refrigerator. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Disgusted

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was changed and no longer for my fridge. Why would Samsung do that to customers. I had to order from another source.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsuccessful installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not succeeded installing this filter. Have had this model previously without problem (still have instructions and installation date.) The last filter purchased was from an after market manufacturer--also without problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Frig. filter

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do not work on a Samsung bought in 2016. The Insignia filter does work. Fitting design on Samsung has right angle and Insignia has 45degree fitting design.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are having issues with your Samsung Water filter not fitting in your Samsung Refrigerator. I would like to offer some helpful information that will resolve this issue. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01109722/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 1 out of 5 stars

    Samsung water filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung changed the way they make these filters. They do not fit the refrigerator. Had to return the product. Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The filter with the new fridge was awful, extreme chemical taste, had to remove it. The one I purchased was better, but still the water has a hint of chemical taste. Deeply disappointed in Samsung, not to mention that the filter is expensive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replacement filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The notches on each side of the filter did not work with my Samsung frig!! Tried several times and still didn’t work!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed the teeth around rim and does not fit same part number smh

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Let's go ahead and help you replace the filter of your refrigerator.

      Please see the link for more details; if the new filter refuses to go in, kindly click the hyperlink "install the new filter."

      Replacement filter doesn't fit in your refrigerator :
      https://www.samsung.com/us/support/troubleshooting/TSG01109722/

      Should a service request be needed, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1145860665, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Samsung Refrigerator Parts

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was redesigned and doesn't fit older Samsung models.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not fit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung selling wrong size! Sorry to say that, but shame on them. Instead, buy the Insignia one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there! I'd like to provide this link (https://bit.ly/3hAf0Bt) that has what steps to take if the water filter does not fit your refrigerator. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Does not fit.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fit Samsung fridge it says it does. Tried 2different ones

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Rmb1, I understand you are experiencing an issue getting your new filter for your Samsung Refrigerator. I understand how frustrated you must be but I would like to provide you with some very helpful information that might resolve your issue. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01109722/
      .If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
      Please reference ticket number 1143377551. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Wrong one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took in a picture of the filter system yet some how we still ended up with the wrong one!

    No, I would not recommend this to a friend