Customer Ratings & Reviews

Great service. Technicians were very professional.

Made the set up of my purchase easy with no hassles

Dear Peoples)) I would like to share my experience of purchasing washer and dryer in Best Buy. I want to be very specific about people, prices and dates and then you can decide for yourself whether to buy something from Best Buy or not. I placed an order on 25Feb2017 for washer and dryer with delivery and installation included for the following items. 25Feb2017 - $1,527.36 Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam – White - Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer – White RESULT: I took a day off for the March 3, 2017. Dryer was not working and it was scratched during an installation. Installers recommended to call and request exchange. On March4, 2017 I called and requested replacement for a different brand BOSCH. I hoped it would be working since it is more expensive. The operator was very rude and I think it was because of my accent p.s. I am foreigner 04Mar2017 - $2,294.98 Bosch - 2.2 Cu. Ft. 15-Cycle High-Efficiency Compact Front-Loading Washer - White/Silver Bosch - 500 Series 4.0 Cu. Ft. 15-Cycle High-Efficiency Compact Electric Dryer - White/Silver RESULT: I took another day off. Installers could not check whether washer and dryer is working since we have 3 prong outlet and dryer had a 4prong power cord. I think if installation is included the installer should check prior coming what kind of outlet customers have. I hired an electrician for $200 to replace 3 prong with 4 prong outlet. After outlet was replaced we turned on washer and dryer, the washer was jumping all over my laundry room I think I received a damaged washer with misaligned drum. I called again to the customer service, spent an hour on the phone. The earliest delivery date for any washer and dryer was 1Apr17, which is not acceptable because have a 7 months old child. I was suggested to go to the local branch and place my order there. So….We went there, Joe Hae was working with us, very nice and understanding guy. We chose our replacements on 11Mar17 and scheduled delivery for 14Mar17. Since I complained they placed my complaint for the next level – corporate. 11Mar2017 - $1,792.38 Samsung - 7.5 Cu. Ft. 14-Cycle High-Efficiency Electric Dryer with Steam - Black Stainless Samsung - 4.5 Cu. Ft. 14-Cycle Addwash™ High-Efficiency Front-Loading Washer with Steam - Black Stainless RESULT: I received a phone call and they said that they will reimburse my bill to electrician for the outlet replacement which was nice but I am still waiting for the confirmation letter stating that they will do that) We received a notification e-mail from Best Buy 9.30 pm that they cancelled our delivery for 14Ma17 and re-scheduled it for 21Mar17 after I already took a day off. I called 14Mar17 to the store, they placed my complaint again to expedite my order. I received a phone call from corporate Joseph Barbato who shared his story with me that he needed to make 150 calls to re-schedule deliveries due to bad weather and that he doesn’t care if I will every buy anything in best buy. SUMMARY: Well….I took 4 days off, it is March 14 2017 and I still did not get my washer and dryer, my money are held by Best Buy, I feel helpless and stressed. So if you have extra money, extra time, if you already have a washer and dryer and buying extra just for fun, if you do not have any children and do not mind wearing dirty clothes for a months, if you have laundromat close by then I guess you can place your order with best buy. But as for me never and ever again. I am scared for a life :((

The drivers were very professional and on time. They were very helpful.

Great for the beginner. This is the greatest story ever told!

it was good my experience with best buy has always been good

The greatest story ever told is entertainment for all ages.

I am very pleased and delighted with this purchase! Thanks.

Good product, and good price, I recommend this one.

Really good.... Really satisfied with my purchase.

They delivered a refrigerator with the hinges on the wrong side, then came to repair it and bent the freezer door, leaving gaps that allow air to escape, so the freezer does not freeze. The we realize that the refrigerator, on high, doesn't keep anything cold, the condenser unit is not operating correctly. They dump us off on Whirlpool and insist we need to suffer through three repair calls before they will replace, effectively selling us a refurbished appliance at full price.

We had to exchange our Electric Range 3 times. They kept coming in damaged. The delivery guys were helpful, but it was very difficult getting them exchanged!

My first LG OLEDG6P tv arrived DOA. Best buy insisted their delivery unpack, assemble, and power up my tv. They did not even read the assembly instructions on the box. They balanced it upside down on the frameless glass panel while they tried to figure out what to do to get the base (soundbar) folded down. I almost told them to just take it back fearing it was damaged. Only because of the best buy return policy, I kept it and it has been fine. VERY Poor service.

When I returned my first phone the z flip it was broken so they did not charge me the fee but I can't believe they're still charging these fees

After getting the okay to receive a new television after our initial one had a defect within the year of purchase, a Geek Squad tech came to the house and told us to just take the TV to Best Buy and we would get a new one. We took the TV and were told that is not how the process worked and a TV would be delivered to us. We had to take the TV back home and wait an additional week for another Geek Squad tech to bring the new TV and take the defective one back.

Because the original installation was not done properly it required a return. It was frustrating and a great inconvenience.

Normal suggested coverage. Recommended to have on all purchased products. You never know when that new item will fail.

Had a lot of miscomunication going on but after everything was understood and communicated the return could have been better.

this is not even 2years old and the fan in the oven is now bad...some one needs to contact me about this

This service can improve a lot. The technician was unable to complete the service.