Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 804 reviews
(804 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
Good Product!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, and good price, I recommend this one.
I would recommend this to a friendRated 4 out of 5 stars
Good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good- No complaints. Works and was easy to acquire.
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good.... Really satisfied with my purchase.
I would recommend this to a friendRated 4 out of 5 stars
Great TV overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works really well. I'm having no issues at all.
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service, on time, quick, experience installer.
I would recommend this to a friendRated 3 out of 5 stars
3rd time is a charm!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to exchange our Electric Range 3 times. They kept coming in damaged. The delivery guys were helpful, but it was very difficult getting them exchanged!
I would recommend this to a friendRated 3 out of 5 stars
Reboxing fees
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I returned my first phone the z flip it was broken so they did not charge me the fee but I can't believe they're still charging these fees
I would recommend this to a friendRated 2 out of 5 stars
Bad communication
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting the okay to receive a new television after our initial one had a defect within the year of purchase, a Geek Squad tech came to the house and told us to just take the TV to Best Buy and we would get a new one. We took the TV and were told that is not how the process worked and a TV would be delivered to us. We had to take the TV back home and wait an additional week for another Geek Squad tech to bring the new TV and take the defective one back.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important to us that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Unnecessary Return
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because the original installation was not done properly it required a return. It was frustrating and a great inconvenience.
No, I would not recommend this to a friendRated 3 out of 5 stars
Insurance is good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normal suggested coverage. Recommended to have on all purchased products. You never know when that new item will fail.
I would recommend this to a friendRated 3 out of 5 stars
over the counter microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received it and it was damaged. Best buy was great about the return and sent me a new one that was in perfect condition
I would recommend this to a friendRated 3 out of 5 stars
Could of been better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of miscomunication going on but after everything was understood and communicated the return could have been better.
I would recommend this to a friendRated 3 out of 5 stars
bad oven
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is not even 2years old and the fan in the oven is now bad...some one needs to contact me about this
No, I would not recommend this to a friendRated 3 out of 5 stars
Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service can improve a lot. The technician was unable to complete the service.
I would recommend this to a friendRated 3 out of 5 stars
Delivery took awhile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery date was mixed up but Best Buy made it right. Not everything goes right the first time but they were very good about correcting the delivery.
I would recommend this to a friendRated 3 out of 5 stars
Wrong dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They brought the wrong dryer out to install and then returned the next day with the correct dryer
I would recommend this to a friendRated 3 out of 5 stars
Good delivery service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast service. The team was careful but left the fridge as it is since we didn’t purchase the install.
I would recommend this to a friendRated 3 out of 5 stars
Covid no mask
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in and took back damaged item fine but if the 2 people only 1 wore a mask during Covid
No, I would not recommend this to a friendRated 3 out of 5 stars
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience this time around with Best Buy delivery. My previous experiences were horrible but this time, they got the job done
I would recommend this to a friendRated 3 out of 5 stars
Crew
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew was kind and courteous. Crew was on time and accommodating.
I would recommend this to a friend