Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 804 reviews
(804 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
It's alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad. Got it on sale and was worth it. Would not purchase again
No, I would not recommend this to a friendRated 2 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product for what I can say, great value for the money
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor delivery service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Best Buy store but the delivery service they subcontract is horrible. They kept delivering damaged products and not showing up for scheduled appointments. It took four deliveries before they got it right.
No, I would not recommend this to a friendRated 1 out of 5 stars
rude
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two guys that performed the delivery were rude and dismissive. Customer service is completely lost to these two individuals. Unbelievable they are tasked with any public interactions as they just do not get it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Item delivered to wrong address
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered to wrong address. Then told tenants we ordered the incorrect item, because when they went to the wrong home, they told them that they needed gas instead of electric. Disaster order and delivery.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer works great. It should not of taken so long to be replaced. Just as if it was at a restaurant. Food Not Right! Replace It Right Away!! I didnt get no compensation for it.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don't Get The Extended Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You lost my defective product at your warehouse. I had to file a claim with my homeowners policy to cover the damages
No, I would not recommend this to a friendRated 1 out of 5 stars
The pick up guys were fine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think I’ve gotten a credit for the TV I returned yet. I’ll have a better review after I get my credit. Thanks.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience nothing to share I don’t recommend you this product search more other brands company has bad customer service too.
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned..
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not accept initial deliver.. so nothing was picked up. Very dissatisfied with Best Buy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to bring this to our attention. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
don't do it. save your time and money.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't wanna do it. didn't have a choice. what's the point of in-home consultation?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Product was never delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was never delivered This is probably one of the worst experiences I've ever had on receiving merchandise we bought.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst installation EVER!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, dont recomend to anyone, tool my old machine to the store twice
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
See other summary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.T h.g ey broke my home and didnt listen to me as they had no appliance dolly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Nena. Thank you for taking the time to connect with us. It's always frustrating when an appointment doesn't go as planned. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Damaged goods
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up with damaged goods and took them back Whole process was awful
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in contact with us about this. We'd like to hear more about what happened to see if there's anything we can do to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Distribution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting 3 months for a washer dryer combo to ship! Thanks
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend everything about best buy except their delivery team....horrible
No, I would not recommend this to a friendRated 1 out of 5 stars
just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay, I did not really care for it. I would not recommend it.
No, I would not recommend this to a friendRated 1 out of 5 stars
i cant remember what this is.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no clue what this is. But It looks like I did buy it.
No, I would not recommend this to a friend