Customer Ratings & Reviews
- Model:
- ROC-14-111-AM
- SKU:
- 6335139
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Juke Virtual 7.1 USB Stereo External Sound Card for its exceptional sound quality, effortless plug-and-play setup, and budget-friendly price point. Many users have praised its compatibility with various devices, including speakers, and its suitability for gaming purposes. However, some users have expressed concerns regarding the durability of the headphone jack and the limited volume output.
This summary was generated by AI based on customer reviews.
Less than one year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and this item has stopped working.
No, I would not recommend this to a friendnot super good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty bad sound + mic quality, completely unusable with a splitter cable
No, I would not recommend this to a friendSimply did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned out to be a dud/DOA. Not sure if my kid returned it to BestBuy
No, I would not recommend this to a friendroccat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was given the wrong thing at the store It doesnt work
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone didn't work. Other users on forums have the same issue. Seems like a driver issue because when I downloaded it from the Roccat's website the UI was very old looking and didn't provide a fix.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning,
We’re sorry to hear about your experience; however, please allow ROCCAT's Support Team to assist you with your Juke USB Sound Card. They can look in to this further for you and assist with troubleshooting or replacement service if necessary. That team can be reached right from the support section of the ROCCAT's main website.
Thank you and have a wonderful day!
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought at $20, this was too good to be true, well it was not. No noticeable difference in sound quality and mic port is useless. Looks like I'm going to have to spend considerably more to get something that actually works.
No, I would not recommend this to a friendSave your speakers...move along.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it says, however... When you boot up and it loads the drivers for it, you get a loud POP. Make sure your speakers are turned down. Seriously. Turn them down or off or you may blow them out. Try something else.
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I plugged in my microphone and it didn't work. I spent a good hour messing around with the settings, but I could get anything out of my mic. My last USB sound adapter just plugged in and worked. But with this one just doesn't work out of the box.
No, I would not recommend this to a friendHorrible Microphone Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The USB to microphone in/audio out seemed to work well until I tried to use my headset. The microphone quality is absolutely horrendous and the audio cuts in and out every few seconds. I ended up having to buy an alternative elsewhere which immediately fixed my problem
No, I would not recommend this to a friendBiginer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know even if it’s needed just a waste of money
No, I would not recommend this to a friendThe worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews prior to buying this product and decided to ignore the reviews. Right out of the box, the microphone side didn’t work. I returned it for a refund.
No, I would not recommend this to a friendNot as decribed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described. Was used to place on a pc and reports is a headphone adapter. Was used on windows 10. Unless a driver issue, these will not set you up to do stAndard sound
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello rn1nduk1,
Thank you for leaving your feedback and we're sorry to hear about your experience with the your Juke USB Sound Card! Please reach out to ROCCAT's Support Team and let them know about the inconvenience you've had. Their team is always happy to help as needed, and they can be reached right from the support section of the main ROCCAT website.
Best regards!
Juke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item worked with my iMac for less than a week right after I first bought it, then it stopped working suddenly. Initially it was plug and play, just as advertised, but then it just became unreadable.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Sorry to hear that you're having trouble. ROCCAT products are backed with a 2-year warranty. Should you still have any questions or concern please reach out to our Customer Service team at https://en.roccat.org/support.
does not work on samsung s20
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on my samsung s20 for a boom mic. The USB needed additionsl converter to USB-C The other port had hoped for headphones. May work on older samsung or iphones, but don't know.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Thanks for your feedback.
Please understand that this device was designed for use with Windows PCs, and we can not guarantee any sort of compatibility when connected directly to a smartphone or tablet's USB port.
If you have any further questions regarding compatibility or functionality, please reach out directly to ROCCAT's Support Team via the "Downloads & Support": section of the main ROCCAT website.
Thank you and have a wonderful day!
Don’t buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, the signal going out has issues. Randomly we heard a deep voice coming through, as if it was taking in an external signal. This is cheap but not worth it.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Good morning ConcernedBuyer,
We’re sorry to hear about this inconvenience with your Juke Virtual 7.1 External Sound Cardt; however, please reach out to ROCCAT's Support Team with details about your experience so they can assist you further and attempt to get this cleared up for you. Your headset is sold with a manufacturer's warranty and that team is always happy to lend a helping hand with troubleshooting or replacement service (for a part or the entire product) if need be. ROCCAT's Support Team can be reached right from the support section of the main ROCCAT website. Best regards!
Didn't work for me
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably works great if you know you need 1. I was just trying to use this as a work around to use a pc headset for a ps4. No luck. I'd imagine this works well if you know you need one though.
I would recommend this to a friendBroken out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was broken out of box, the mic port is non functional, and according to some reading on google this is a very common problem with this external sound card.
No, I would not recommend this to a friendpoor audio quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought to use the microphone input feature. the audio quality was extremely poor. this is a piece of junk. if i could give 0 stars I would.
No, I would not recommend this to a friendEasily Borken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why do they make these things out of easily breakable plastic? Thankful for the wireless headphones I bought soon after this broke.
No, I would not recommend this to a friendTerriblw
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was complete garbage roccats standard has fallen the card couldnt even power the mic on a basic pair of astro 10's
No, I would not recommend this to a friend