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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 311 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are delighted by the SYN Pro Air Wireless PC Gaming Headset's superb sound quality and comfortable fit. Many appreciate its lightweight design and long battery life, along with the added flair of RGB lighting. However, some users experienced connectivity issues and found the software needed improvement. A few also noted challenges with volume control and fit for certain head sizes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 311 reviews
  • Rated 1 out of 5 stars

    Speakers Break Easily

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset a while ago and after 2 months the headset speakers broke. You got to be careful to not listen to audio too high or else the speakers break.

    No, I would not recommend this to a friend
    • Brand response from ROCCAT Support
      Posted .

      Hi Bryce and thank you for choosing ROCCAT. The Syn Pro Air should not develop any defects due to the way you listen to audio. Therefore we aren't exactly sure how they broke and what kind of issue you are having with the headset. Kindly reach out to our customer support using the contact form on our official support website so we can get a better understanding of the issue and find a solution for you. ROCCATSupport

  • Pros mentioned:
    Comfort, Rgb lighting, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Excellent Sound for Enhanced Gaming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment I put these on I could tell this would be an exceptional experience. Plug in the USB dongle and you are ready to go. The RGB lighting is a nice subtle touch on the outside of the headphones. The mic is easily moved out of the way and feels sturdy. You can even detach it if you do not plan to use it which is a nice feature as well. The headphones also swivel so they lay flat on the table when not in use. Right away I noticed the sound quality was outstanding. Voices from other players came through crystal clear and the in game sound effects made me feel like I was truly in the game. There was no noticeable lag form the visual display and the sound I was expecting to hear. These ONLY work on a PC (or Android Phone) they do not work on consoles like Xbox or PlayStation). I wish they did work on cross platforms but it is still nice for my gaming experiences on my laptop. I also wish they had bluetooth connectivity as an option. I do not have a lot of ports on my laptop so this takes up one more when I am limited to begin with. These are extremely comfortable to wear for extended periods of time. You may even forget you have them on.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 1 out of 5 stars

    Doesn't hold a charge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the lights on this headset and the look of it overall, but that's the only thing it has going for it. I would charge it ALL day and play games for an hour and it'd give me a 25% charge warning. It would having a constant thumping noise if I used it while it was plugged in - which was all the time since it didn't hold a charge. It was a fine headset, but absolutely not worth it. Returned it very shortly after purchase.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Mark,

      We’re sorry to hear about this inconvenience! However, please know that ROCCAT has a dedicated Support Team that could have provided assistance with your headset. That Support Team is always happy to help as needed, and they can be reached directly from the main ROCCAT website.

      Best regards! TurtleBeach

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for working from home. The mic boom is convenient for mute/unmute.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just so so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok, but not there are definitly better head sets out there. It hurts my ears, like theres to much pressure on them.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Thanks for your feedback! Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while. TurtleBeach

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like it had so many problems will never bye again

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi Leon, thanks for choosing ROCCAT. We are very sorry you are not satisfied with our product. Please note that when you are having issues you are always welcome to reach out to our support team. We are happy to help and to assist in finding a working solution for you. Our support team can be reached via the contact form on our official website. TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi Leon, thanks for choosing ROCCAT. We are very sorry you are not satisfied with our product. Please note that when you are having issues you are always welcome to reach out to our support team. We are happy to help and to assist in finding a working solution for you. Our support team can be reached via the contact form on our official website. ROCCATSupport

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap feeling. The speaker falls off not good quality

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi and thanks for choosing ROCCAT. We are sorry that the Syn Pro Air does not meet your expectations. Please note that, when a product shows an obvious defect or when you are facing another problem with it, you can always reach out to our customer support team using the contact form on our official support website. TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi and thanks for choosing ROCCAT. We are sorry that the Syn Pro Air does not meet your expectations. Please note that, when a product shows an obvious defect or when you are facing another problem with it, you can always reach out to our customer support team using the contact form on our official support website. ROCCATSupport

  • Rated 1 out of 5 stars

    Don't Waste Your Money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic stopped working under 2 months of use!! Very poor quality!

    No, I would not recommend this to a friend
    • Brand response from ROCCAT Support
      Posted .

      Hi Jeanette, thank you for choosing ROCCAT. We are very sorry you are having issues with the Syn Pro Air's microphone. Generally, you can test whether the microphone still works by activating the mic monitoring function through Swarm and checking if you can hear your own voice through the microphone. If you can, the issue may simply be a configuration issue. Additionally, it may make sense to reach out to our support team as they can provide further information on fixing such an issue, and, if it can not be fixed, they are happy to assist you in getting your unit exchanged. Please reach out using the contact form on our official support website and we are more than happy to help! ROCCATSupport

  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume was too low, were not very comfortable. Not a fan of turtle beach

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We’re sorry to hear about your experience; however, please allow ROCCAT's Support Team to assist you with your Syn Pro Air and the low volume you described here. They’re always happy to help, and they can be reached right from the support section of the ROCCAT website as needed.



      Thank you and best regards! TurtleBeach

  • Pros mentioned:
    Battery life, Rgb lighting, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Versatile choice for gaming and entertainment.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROCCAT Syn Pro Air is a versatile over the ear headset that can be used for gaming, entertainment, or any office functions. It charges fast via USB-C and has a stated 24-hour battery life with a 5 hour use time from a 15-minute charge. There is a USB-A transmitter dongle included for connecting to your computer and a USB-C adapter if needed. The dongle pairs automatically to the headphones when they are powered on. A detachable omnidirectional boom microphone is included that has a “swing to mute” feature and the quality if very good. My friends were able to understand me speaking in a range from a whisper to yelling! There’s breathable “athletic” fabric in the headband and ear pads to minimize any discomfort from heat or sweating, and the padding is memory foam so there’s no need for adjustments. There is a power button, volume wheel, mute microphone button, and microphone volume wheel that are positioned for easy usage on the headphones. The headphones also have an illumination feature that will work with other AIMO-compatible devices. The yokes for the earpads fold flat for storage. The headphones are configurable via the ROCCAT NEON software available for download.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On this headset the sound was horrible and yes I installed the app

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning Steve,

      Sorry to hear about your experience! We would suggest taking the time to reach out directly to ROCCAT's Support Team for assistance. Their team can assist you with troubleshooting to clear this up. That team can be reached directly from the main ROCCAT website via the Contact Form listed there.

      Thank you kindly and have a great day! TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi Steve and thank you for choosing ROCCAT. We are very sorry you are dissatisfied with our product, however, the Syn Pro Air producing bad sound indicates that something is wrong. We would therefore like to assist you in finding and solving the issue so you are able to enjoy the headset. Please reach out to our support team by using the contact form on our official website. ROCCATSupport

  • Rated 1 out of 5 stars

    Uncomfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely uncomfortable and battery didn’t last long

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      Thank you for leaving your feedback and we are sorry to hear that you were unhappy with your ROCCAT headset. Please be aware that if you are having any sort of inconvenience, ROCCAT's dedicated Support Team would be happy to assist you. They can be reached directly via the Contact Form listed on the ROCCAT website.

      Best regards! TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      We are sorry you are unhappy with your ROCCAT product. If you experience any issues with your product's battery life, please reach out to our customer support team using the contact form on our official website to find a solution. ROCCATSupport

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept disconnecting from the Bluetooth and would lose audio

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      We’re sorry to hear about your experience; however, please allow our Support Team to assist you with your Syn Pro Air headset. We have a dedicated Support Team that is always happy to help, and they can be reached right from the support section of the ROCCAT website as needed.

      Thanks! TurtleBeach

  • Pros mentioned:
    Battery life, Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Rich sound and wire-free

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamers looking for an immersive audio experience and freedom from wires should look towards the ROCCAT Syn Pro Air headset. With 3D sound hitting from all directions and a battery that lasts a full day, the Syn Pro Air gives gamers the advantage they've been waiting for. Packaged with a USB-C charging cable, USB-C to USB adapter, and a USB transmitter, starting up the Syn is simplicity at its finest. Attach the transmitter to your PC and hold the power button for 2 seconds. The transmitter and headset should pair automatically. Then... that's it. The RGB colors illuminate the dark while you enjoy the unparalleled 3D audio. Charge the headset while in use with the included cable if needed, but enjoy continuous, wireless use for up to 24 hours. The microphone attachment is optional but recommended, and the headset can be muted easily by flipping up the attachment. The power button and volume control over the left ear are easy to access, though the power button can sometimes get pressed by accident when lifting the headset from the left side. Luckily, a single soft press does not activate any function. The side yokes allow for the headset to lay flat, though because they adjust so easily, I found the yokes to flip on occasion while on my head. Lastly, the Syn Pro Air is extremely comfortable, with soft, memory foam earpads and an adjustable, perfect-fit headband, making for enjoyable extended gaming sessions. You're always looking for an advantage while PC gaming, and finding a long-lasting, wire-free headset is a no-brainer. The ROCCAT Syn Pro Air is an ideal choice for its comfortable feel, its high level 3D immersive audio, and its extensive battery life. Highly recommended. Full disclosure, I received this product for my honest, unbiased review.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing sound!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Syn Pro Air is by far the best wireless headset we have ever owned. Wireless headsets tend to be more work than they are worth, often losing sync with the game or dying at the most inconvenient times. These headphones are truly an exception. The battery life is incomparable, my son is able to play from the time he wakes up until he goes to bed without needing a charge. The 3D audio is perfect for FPS gaming and makes you feel as though you are in the game with sound surrounding you. The microphone is detachable which is nice when the headset is used to watch videos and communicating isn't necessary. This headset also has some of the most comfortable ear pieces ever - it can actually be worn as long as the battery lasts without getting uncomfortable and hot as most headsets do. These are a definite must for serious gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great sound, comfort, clarity

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone side channel is excellent on this unit and the over ear comfort provides hours of use without fatigue. Roccat software provides fun customization as well! Sound for gaming is clear and robust.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Very good quality, doesn't last long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and build quality of this product are great. Unfortunately, I owned this product 2 different times and had to return them both for the same reason. After a few months, the headset would randomly disconnect, then it would take roughly a minute, or it wouldn't reconnect at all until I powered it off and then on again.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi Joe, thank you for choosing ROCCAT. We are sorry that you have experienced the same issue with this headset twice. In such a case it is recommend to first try a full reset of the headset using Swarm, but our support team will be able to provide more detailed troubleshooting and is happy to assist you in getting everything up and running properly again. Please reach out using the contact form on our official support website and we will be able to assist you! TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi Joe, thank you for choosing ROCCAT. We are sorry that you have experienced the same issue with this headset twice. In such a case it is recommend to first try a full reset of the headset using Swarm, but our support team will be able to provide more detailed troubleshooting and is happy to assist you in getting everything up and running properly again. Please reach out using the contact form on our official support website and we will be able to assist you! ROCCATSupport

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    I like it but..........

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this headset, and think it'll be a pretty good addition for my gaming PC. I really don't like the quality and the cheap plastic material is made of, plus I really don't like the cushions around your ears. It's made of a rough material, that when you move it around and may have sensitive ears, it will be a little bit uncomfortable. Other than that, the sound is great, I love the way that you can adjust with the 3D sound, and you can even hear the footsteps really loud on call of duty. I really like the color patterns on the side of the headphones, which I think is really cool. I would definitely recommend this to any one who has a PC, I just think the price may be a little bit too high, but other than that, they're pretty cool.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Excellent Comfort, Mediocre Audio and Mic

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear glasses to use the computer so I have been restricted to ear buds or other in-ear headphones for gaming. I was able to use this headset in conjunction with my glasses for an hour without any discomfort. The warranty cushions are supremely soft and allowed the mild resistance of the frames to move them. The audio is okay. It isn’t bad and I was mainly disappointed with the lower frequencies. You won’t get any awesome bass tones with this headset when listening to music, but it’s good enough for gaming. The low end is so bad though you can’t hear footsteps in game, which I thought was the point of the Superhuman Hearing. I couldn’t figure out if that was automatically on or if I had to change it somewhere. There is no driver software for sound control. The mic is standard for most headset audio mics. It sounds tinny and picks up echoes easily. The headset plays back mic audio into the earphones so you can hear yourself, but then you also hear every sound in the house. Every mouse click, every button press becomes amplified which I found annoying. I primarily stick to a separate mic for voice input. The boom mic only mounts to the left side of the headset. The LED’s are there, but shiny dimly through the earpiece and escape out the sides showing the infrastructure on the casing. They seem like an unnecessary afterthought, a whistle or a bell trying to spruce the headset up, but you can’t even see them without taking it off so what’s the point? Overall, it’s a “meh” for me. The wireless and comfort are good, but the audio is lacking and since it’s a headset that’s all you need it for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love this headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very comfortable, and who does love flashy lights?

    I would recommend this to a friend
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