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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 185 reviews

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  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 185 reviews
  • Rated 4 out of 5 stars

    Needed for my Motorhome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little TV. I would give 5 stars but it didnt come with mounting screws for the wall mount. It didnt tell me what screws i needed.

    I would recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hello Phillip, thank you for choosing Roku. While wall‑mount screws are not included in the box, only the screws for the TV stand but we appreciate your feedback and will be sure to share it with our product team. To learn more about mounting your TV and the specific screws required, please visit the following support article: https://support.roku.com/article/9943613630103. If there’s anything we can assist you with in the future, please don’t hesitate to contact us. Thanks again, and Happy Streaming! Jessica, Roku Customer Advocate roku

  • Rated 4 out of 5 stars

    Perfect for kids room!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought our kids TV's for their rooms and they are the perfect size for a typical kids room and their needs at a good price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the size. Like the extra features so it's more than just a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purchase. Works better than I could have imagined. Will be buying a larger screen soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect christmas gift for my mom. hers broke and she hasn't had one in her bedroom for months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small TV.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smaller TV. I like the built in Roku. Excellent choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small extra tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV for an extra room… it’s a small TV so would not recommend for a main living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast easy setup looks great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price at Best buy fast easy setup looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Exceeded expectations. Good picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for and an affordable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, good price, better than average picture quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like a t v should, nothing more nothing less

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent TV; 4 stars instead of 5 because sometimes it is unresponsive to the remote.

    I would recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hello, Vaanne. Thank you for sharing your review of your experience. We are here to assist you. Please verify if you have the latest software update by navigating to Settings > System > Software update. Restarting the device after the update may also be beneficial. If the issue continues, you can contact Roku support online at http://support.roku.com/contactus to connect with an agent who can provide assistance. Your feedback is highly valued, and we are eager to help. Happy Streaming! Bernie, Roku Customer Advocate roku

  • Rated 2 out of 5 stars

    Avoid this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product. Was lightning fast out of the box, within a month it dramatically slowed down. Running on a fast WiFi connection with no other devices taking up bandwidth, it routinely lags and freezes while streaming to the point of apps crashing and restarting. It’s borderline unusable and a waste of money, though when it does decide to function properly the picture quality is strong.

    No, I would not recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hi Adam, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. In the meantime, restart your Roku TV and internet. Also, you can check this article on how to improve your internet: https://support.roku.com/article/213122277. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Bernie, Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Happy we bought it! Perfect for guest bedroom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. All of my channels are at a finger’s touch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    In-Accessible for Persons with Cognition Disorders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work well for persons with cognitive disorders. For instance asking Roku to play "Hallmark +" just navigates to a listing of lots of related content. Asking Roku to play "Hallmark + Play Now" 1) does not yield the expected result. 2) Is very confusing to persons who have difficulty remembering commands. 3) Roku doe not return to the program channel previously played, just the category making it very difficult for this type of user

    No, I would not recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hi David, thank you for sharing with us. Please be advised that when using the voice command features, you should press and hold the 'Microphone icon' button, then speak your command into the microphone (usually located at the top of the remote) from 2-3 inches away, using a natural tone. Release the button to process the command. For example, you can say, 'Hey Roku, play Hallmark.' To learn more, please refer to this link: https://support.roku.com/article/208756908. If the issue persists, let us know at http://support.roku.com/contactus. Thank you again, and Happy Streaming! Elmer, Roku Customer Advocate roku

  • Rated 2 out of 5 stars

    Tried but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes. The picture was just washed out. I ended up returning and purchasing a Samsung.

    No, I would not recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hello! Thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Jessica, Roku Customer Advocate roku

  • Rated 1 out of 5 stars

    Roku tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv came out defective from manufacturer, it never worked,

    No, I would not recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hi Hernando, we’re sorry to hear about your order experience. Please contact Best Buy directly at https://www.bestbuy.com/contact-us so they can assist you with a replacement. We hope you are able to contact them and receive a new TV soon. We look forward to hearing about your experience with our product once you have it set up at home. Thank you for taking the time to share your thoughts. Jessica, Roku Customer Advocate roku

  • Rated 1 out of 5 stars

    This TV Sux

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible picture, terrible sound. Freezes constantly.

    No, I would not recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Jessica, Roku Customer Advocate roku