Customer Ratings & Reviews
- Model:
- 40R3B5/40R3BX
- SKU:
- 6578365
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the excellent picture quality, ease of setup, and smart TV features. They also appreciate its lightweight design, suitable size, and wide app availability. However, some users report issues with slow performance and connectivity problems. Additionally, the viewing angle can be limited, causing colors to appear washed out from the side.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't stay connected to internet, worked with ROKU to resolve problem but still not working.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi there, thanks for sharing! Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Bernie, Roku Customer Advocate
- Cons mentioned:Performance
Very poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is really slow! It sometimes freezes when you're moving around and when you try to click the buttons on the controller it doesn't do anything.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Joshua, thank you for supporting our Roku products. it is advisable to consider the Wi-Fi connection as a potential cause. To resolve this, we recommend unplugging your Wi-Fi router for a minimum of 60 seconds. In addition, perform a system restart on your Roku device by navigating to Home>Settings>System>System Restart. Further insights on enhancing your Wi-Fi connection can be found at https://support.roku.com/article/213122277#section-1. If you encounter any issues, feel free to contact us at http://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Elmer, Roku Customer Advocate
not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total disappointment.after 2 weeks the sound stopped working. then the tv would not turn on. these are basic and shouldn't be happening daily
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV turns channel by itself. It gets frozen. Sometimes it wìll not turn to channel.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there. Thanks for letting us know about your experience, and we're sorry to hear about this. We're here to help! We advise you to check the software version of the Tv if it's up to date. We recommend restarting the TV by going to Settings > System > Power > System restart. If the issue persists, you can contact our support team to help you with the troubleshooting. Contact us here: support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
- Cons mentioned:Performance
Ceashes all the time.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags. Glitches. Crashes. All the time. I should have retuned is months ago. Oh well.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Monolith, thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
- Cons mentioned:Performance
BEWARE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH!! IT KEEP STOPPING ITS ON;Y 2MONTHS OLD...GOT TO NOW BUY A SAMSUNG,
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Stacy, help has arrived! What specific issues do you have with your Roku? We want to know more so we can help you fix the problem. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help.
Thank you!
Roku Customer Advocate
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with this TV. I have owned Roku devices for years and thought I would upgrade to a Roku TV. This TV or the remote - have not figured out which one - is not working correctly. The response time is slow on any feature I try. I have had to reset my internet and the TV several times since I started using it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Becky, thanks for sharing. This sounds a bit unusual, and we'd like to learn more and help you troubleshoot this. Please visit us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
I won’t be purchasing from Best Buy anymore!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won’t be purchasing from Best Buy anymore. I bought the tv in store and when I got home it was broken. I tried returning in store and store employee flat out said I wasn’t going to get a replacement or a refund. I threw the tv away and I’m out of $188. It sucks because it was my kids Christmas present and the last of my money!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Maria, thanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks! Elmer, Roku Customer Advocate
Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was great but, after 3 weeks speaker was crackling. Unable to return due to it was past the 15 days.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We apologize for your experience. Does this issue occur on all channels? Could you try power cycling the Roku device or restarting it to fix a crackling sound on your Roku TV? For more information, please refer to this link: https://support.roku.com/article/29562302017815#section-1. Also, please ensure your device has the latest software version. This will improve its performance and let you use the newest features. To check for updates, go to Home, Settings, System, and select Software Update. Finally, click on Check Now. If the issue continues, please contact us at support.roku.com/contactus so we can help you further.
Thanks!
Elmer Roku Customer Advocate
Won't connect to anything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the set-up of this Roku brand TV it would not allow me to get past the "find a network" portion. Thus, even with TWO WiFi options to connect through I could not finish the set up of this TV. Apparently, you must have a Roku network/account to have this TV. I took it back and got a TCL TV that connected just fine to Google network.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Linda, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Don't shop here
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer services pathetic and your return policy of two weeks is even more pathetic talk to your agent they sent me to Roku I was back and forth between the two of you several times with to no avail very disappointed in your store not a place I plan to shop at anymore
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Helen, we're so sorry to hear about your experience, and we are here to help. We would like to understand your concern so that we can guide you to the best option we can offer. Please visit us online at support.roku.com/contactus to get connected with one of our customer support. Together with you, we will sort this out.
Thanks!
Roku Customer advocate
- Cons mentioned:Connectivity
Dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its no good for me. It wont pair with my phone or my laptop.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dave, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to assist. Thank you! Bernie, Roku Customer Advocate
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it dropped one time and broke instantly so it was not durable at all
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Bernie, Roku Customer Advocate
Do not buy Roku tvs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful tv. Would not recommend to anyone. WiFi capability stopped working just a few days after the 1 year warranty expired. Figures.
No, I would not recommend this to a friendConstantly crashes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchaced on 12/06/24. This TV has been constantly crashing, freezing, and rebooting after only having it for 2 months, which is now after the returnable time. This TV is a piece of junk. You're better off getting a vizio or samsung and use a roku stick with that.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Chad, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
DON’T BUY WARRANTY FOR TV - IT WON’T BE HONORED
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to return tv using warranty-WORST SERVICE EVER
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Bernie, Roku Customer Advocate
Avoid - Bad Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers on this TV stopped working 30-days after the return period ended. A sure sign of a crap product. Shopping elsewhere for another brand.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tom, this is a bit unusual, and we would like to help. For a quick fix, ensuring that your device is operating on the latest software version is imperative. This will significantly enhance its functionality and provide access to the most recent features. Navigate to Home > Settings > System > Software Update > Check Now to verify. Also, you can try to restart your Roku TV by going to Home > Settings > System > Select Power. If you do not see a Power submenu, skip to the next step > System Restart. If none of these suggestions work, please contact a team member so we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has the worst sound. bought one sound bar to try and help it doesn’t even. i would not recommend this
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there. This may appear unconventional; however, we are here to assist you. Kindly visit our website to reach out to our customer support team at support.roku.com/contactus so that we may be of service to you. Your satisfaction remains our utmost priority. Thank you! Bernie, Roku Customer Advocate.
Awful Customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service!! Never even received the TV,, nor did Best Buy even notify me that the order had been canceled!! I’ve been a Best Buy customer for over 20 years !! Sad
No, I would not recommend this to a friendAVOID!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! Looses sound on live TV every 20/30 minutes. Must reset TV to restore
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ashley! Thanks for sharing your experience, we'd like to assist. Our team believes that this was resolved with the newest OS update but it sounds like you may still be experiencing audio loss while watching Live TV. Please navigate to the Settings menu on your TV and locate System >> Software update and select Check now to ensure that your TV is running to newest OS.
If you're up to date and still seeing this issue, we'd like to learn more and offer assistance. Please reach out to our team at support.roku.com/contactus so that our team can assist you directly.
Thank you!
Roku Customer Advocate