Customer Ratings & Reviews
- Model:
- 43R4A5R/43R4AX
- SKU:
- 6536712
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent picture quality and ease of use of the 43" Class Select Series 4K Smart RokuTV. Many appreciate the built-in Roku functionality, streamlined setup, and the included remote control. Positive feedback also mentions the affordability and the TV's lightweight design, making it easy to install. However, some users experienced minor difficulties with the stand assembly.
This summary was generated by AI based on customer reviews.
Stay away from Roku
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and read about reviews about how tv stopped working after months, but I also read good reviews. I should have believed the bad. Bought in Nov. 2024 and 5 months later (April 2025) - just stopped working - dead. Won't ever buy another Roku again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi William, we are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Bad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been watching my new tv, with no sound for well over a week because I was told multiple times that someone would check out the problem, even given times and dates, but no one comes!! What kind of customer service is rhis?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello David, thank you so much for being a fan of Roku and sharing your thoughts. We're sorry about this experience. We want to help you with the TV's audio issue. Check out our FAQ to improve the audio of your Roku TV: https://support.roku.com/article/360011704154. Need help? Contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Poor experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. The store experience was poor. We were told we could not obtain the sale price, three days after the purchase, without rescheduling the delivery date. Due to the handicap condition of the customer this was not an option. On the day of delivery, the Geek Squad canceled reporting the mount was not in stock.
I would recommend this to a friendDosen't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage won't turn back on after a power outage. Screen flashing, Roku emblem jumping around, then nothing. Very mad.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! This doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Lost and Shattered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn’t BestBuys fault, but my tv got “lost” for a week. And then when it was found and shipped to my house, it was completely shattered. I went to the best buy store an hour from here and it took forever to get a replacement. Finally got it home and The tv just isnt worth it for the price. Its junk.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi AllisonM! Thanks for sharing your input! We’re sorry to hear about your experience at your local store. Thank you for considering Roku in your shopping, and we look forward to the opportunity to regain your trust. Please refer to this FAQ to learn more about your Roku: https://support.roku.com/article/9943673858583. If you have questions or need help with your Roku, you can contact us directly at support.roku.com/contactus so that we can assist you directly. Happy Streaming! Roku Customer Advocate
Already broken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in January of this year, and it's already dead. The sound just stopped and I feel like a TV should last more than four months. I am not happy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lisa, thanks for sharing your experience with us. This isn't considered normal behavior and we would like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
I wouldnt buy it a third time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 13 months before it died. 2nd one even. Buy a little bit nicer tv. Or a newer model?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Brandon, thanks for letting us know about your experience, but no worries, we're here to help! Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this issue. Your feedback is very important to us, and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Cheap TV lasts 12 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television only lasted 14 months before a horizontal line appeared on screen; the display was darker below the line and lighter above the line. After some research, I found this is not an uncommon problem. This television, it seems by customer feedback, is not made to last over a year.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Kari, thanks for letting us know about your experience. This is not considered normal behavior, and we're here to help. Please visit us online at support.roku.com/contactus for further assessment on this matter. Together, we'll get this sorted.
Thanks!
Roku Customer Advocate
Terrible experience
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for less than a year in than went into recovery mode and there was nothing we could do to get it out of this. Many calls to support and hours working with Roku they finally replaced the Tv. I could have bought 3 TVs with the time I spent messing with this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Angela, thank you for your patience and understanding. It's clear that this isn't the standard we aim for. We are pleased to know that you are in contact with our support team and that you have received your TV replacement. If there is anything that we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus. Thank you, and Happy Streaming! Elmer, Roku Customer Advocate
- Pros mentioned:Ease of use, Picture quality
High quality picture, and good sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to give ROKU a try, seems like every time I turn around the cable prices increase, I was pleasantly surprised with the quality of the picture, and the sound on this TV, and the best part about it is that you can get all of the programming that you need for free, it's simple to connect, and operate the remote, at the same time I also purchased an antenna so I can get all of the local channels, as well as a wall hanger, and to make the deal even sweeter, this 4K smart TV was on sale, I'm very pleased with this purchase, I put it in my bedroom so that I can watch what I want while the rest of the family is watching different programs in the living room. This TV is very light, I hung it myself without no help. So in conclusion, I would recommend this TV to anyone who is contemplating cutting the cable.
I would recommend this to a friend Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it at all. Had to return to store. …. .
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lucian, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
small remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to use the VERY SMALL remote. Would like to get a larger remote. Lost the battery cover on day 2
I would recommend this to a friendLemon for a TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on Aug 9 2024. Within one month it started turning itself off immediately after turning it on. Now it will not connect to Wifi. Best buy won't help even we purchase a Geek squad plan.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Stopped working with 20 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a defective model. But the TV quite literally stopped working while in use. I only had it for 20 days! I barely even used it. Very dissatisfied.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear that you experienced this trouble, and we'd like to thank you for sharing it. Do you see any error messages on the TV screen? We want to help, please get in touch with us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we're eager to assist. Thank you! -Roku Customer Advocate
After less than a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes, randomly changes settings. No way to change audio without buying something else. Junk!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there, we have a few tips to offer that may help. You can reset your network through Settings by following these steps: Press Home > Setting > System > Advanced System Setting>Reset Connect. We also have an FAQ article available to help you improve the connection between your Roku TV and Wifi router. You can access it through this link: https://support.roku.com/article/213122277. Moreover, if you want to enhance the sound quality of your Roku TV, we have another FAQ article that will guide you through the process of setting up the right sound settings to meet your requirements. https://support.roku.com/article/360011704154 .
We hope this helps!
Roku Customer Advocate
Cracked TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came completely cracked. Best Buy wouldn’t honor a refund or replacement because it was more than 15 days from purchase. Buyer beware.
No, I would not recommend this to a friendHUGE DISAPPOINTMENT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to watch it. It was impossible to attach the feet to the tv because the screws wouldn’t tighten enough to safely attach the feet. Now I get to lug this waste of space back to Best Buy. Waited days for this. Roku, please don’t make tv sets. You aren’t good at it.
No, I would not recommend this to a friendDidn’t last long
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in June 2024. Used only a few times and it’s dead. Won’t turn on, went through all the troubleshooting. I’ll be bringing this back for a refund, won’t get another Roku TV again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Plastic crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws that came with the legs did not fit in the holes so we never even finished setting this up. It’s being returned. So annoying because it was a gift and driven over 100 miles.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cindy, we’re sorry to hear about your disappointing experience. This feedback is important to our team in partnership with our retailers, and we appreciate your sharing. We look forward to hearing about your experience with our product once you have it at home. Thank you for taking the time to share your thoughts, and Happy Streaming! Bernie, Roku Customer Advocate
Does not connect to Google Home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is fine, but it does not connect to Google Home which was a must-have for our family. I have spent countless hours over nearly 2 weeks trying to resolve with Google AND Roku support. Returning before the window is up.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello KrissyG, thank you for your feedback! Were you able to get your Roku-branded TV connected to your Google Home Assistant? Since all Roku players and TVs are compatible with Google and Alexa voice assistants, we’d love to help.
Here are a few steps you can try: First, enable Fast TV Start: Go to Settings > System > Power > Fast TV Start and turn it on. Second, make sure both the Roku-branded TV and Google Assistant (via phone or smart speaker) are connected to the same Wi-Fi network.
Lastly, do you have any other Roku devices in your home linked to Google Assistant? While Google Home can link to multiple Roku devices, it can only connect to one Roku account at a time. We recommend making sure any Roku devices in your home are all linked are under the same Roku account. After doing that, try removing and re-adding your Roku account in the Google Home app.
For a step-by-step guide on linking your Roku to Google Assistant, you can check out this article: support.roku.com/article/360009649613.
We hope this helps!
Roku Customer Advocate