Customer Ratings & Reviews
- Model:
- 43R4A5R/43R4AX
- SKU:
- 6536712
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 43" Class Select Series 4K Smart RokuTV for its excellent picture quality and ease of use. Many customers appreciate its perfect size and simple setup. The TV's connectivity is also a plus for users, while a few customers mentioned the screen's reflectivity as a minor drawback.
This summary was generated by AI based on customer reviews.
Disasterous Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a disasterous purchase as there was no remote, instructions, batteries, or leg screws in the box. The only items in the box were the legs and TV. I called Best Buy and told them. They said go back to the store where you have to get the remote and instructions. When I was there they provided the remote and instructions and I asked them if there was anything else I needed and they said no. Then when I got home, I read the manual and saw that screws were also needed for the legs, and batteries were missing too. I called again and told Best Buy I was returning the TV.
No, I would not recommend this to a friendNot worth it folks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give them less than one star, I would! Purchased this on June 17. It worked fine for a month. I came home from a trip and had to re-boot it several times, but it eventually started streaming again. Today, I returned from another trip, and could not reboot it after several attempts. I was surprised that I was no longer able to return or exchange. Customer service for ROKU was absolutely no help at all!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jonathan, this certainly isn’t the kind of experience we’d hope for you to have and we'd like to help. We can see you've been working with our support team and a member of our escalation team has taken over your case. Rest assured, we're working to get this resolved for you, and we appreciate your patience. Please check your email inbox for further instructions.
Thank you!
Roku Customer Advocate
Roku connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some connection issues but with a wired connection works great
I would recommend this to a friendBrand response from Roku Team
Posted .Hi, @RyanG. This sounds unusual, but we're here to help! Have you tried using a mobile hotspot? Please follow these steps when you try to connect it using a mobile hotspot: https://support.roku.com/article/115015760328. If you need assistance, you can contact Roku tech support. Your feedback is very important to us and we’re eager to assist. Happy streaming! Roku Customer Advocate
It`s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.meets what is proposed but I miss more advanced features found in the competition
I would recommend this to a friendGhost in the Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly turned itself on at least 5 times in the 72 hours we owned it. It would've been great if not for that major flaw. The best advice Roku tech support could give was to return it, so I did and got an Insignia Fire TV. Poor sound quality too, would definitely need a sound bar with it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .We’re sorry to hear about the issues you experienced with your Roku TV turning on unexpectedly. Please know that, while uncommon, your TV can sometimes activate from Sleep Mode due to network activities like updates or router checks. We understand how this can be concerning and appreciate your feedback. Should you choose another Roku-branded TV in the future, we hope to exceed your expectations.
Thank you again,
Roku Customer Advocate
19 months later......Dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Feb. 2024. This week, TV does not go on. Did all the troubleshooting suggested. It was in a guest room so it was barely watched. Disappointed.
No, I would not recommend this to a friendBad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been watching my new tv, with no sound for well over a week because I was told multiple times that someone would check out the problem, even given times and dates, but no one comes!! What kind of customer service is rhis?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello David, thank you so much for being a fan of Roku and sharing your thoughts. We're sorry about this experience. We want to help you with the TV's audio issue. Check out our FAQ to improve the audio of your Roku TV: https://support.roku.com/article/360011704154. Need help? Contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Don’t buy this TV!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t stay connected to the internet. Everyone you turn it off, you have to cycle through the set up process, like you plugged it in for the first time. I’ve watched every you tube video on how to fix but it doesn’t. The software will not update no matter how many times you go through set up. Not sure what else to do. But it’s extremely annoying and a waste of money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Demetria, thank you for your patience and understanding. We appreciate you for taking the time to check out the available option on YouTube to fix the issue. Could you please try to establish a connection using a different network, like Mobile Hotspot? The reason we're doing this is to figure out which has the issue it is your Roku TV or the WiFi connection. After doing this step, if the issue persists, let us know here: support.roku.com/contactus to connect with an agent who can assist you further. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Lost and Shattered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn’t BestBuys fault, but my tv got “lost” for a week. And then when it was found and shipped to my house, it was completely shattered. I went to the best buy store an hour from here and it took forever to get a replacement. Finally got it home and The tv just isnt worth it for the price. Its junk.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi AllisonM! Thanks for sharing your input! We’re sorry to hear about your experience at your local store. Thank you for considering Roku in your shopping, and we look forward to the opportunity to regain your trust. Please refer to this FAQ to learn more about your Roku: https://support.roku.com/article/9943673858583. If you have questions or need help with your Roku, you can contact us directly at support.roku.com/contactus so that we can assist you directly. Happy Streaming! Roku Customer Advocate
Stay away from Roku
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and read about reviews about how tv stopped working after months, but I also read good reviews. I should have believed the bad. Bought in Nov. 2024 and 5 months later (April 2025) - just stopped working - dead. Won't ever buy another Roku again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi William, we are grateful you brought this matter to our attention. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Cheap TV lasts 12 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television only lasted 14 months before a horizontal line appeared on screen; the display was darker below the line and lighter above the line. After some research, I found this is not an uncommon problem. This television, it seems by customer feedback, is not made to last over a year.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Kari, thanks for letting us know about your experience. This is not considered normal behavior, and we're here to help. Please visit us online at support.roku.com/contactus for further assessment on this matter. Together, we'll get this sorted.
Thanks!
Roku Customer Advocate
- Pros mentioned:Picture quality
Buy somewhere else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine, but dealing with Best Buy to get it was miserable. Buy from someone else if you value your sanity.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Chris, we appreciate you sharing your experience. We're glad to hear that you're satisfied with the new TV but disappointed to learn that your interaction with Best Buy was less than ideal. If you have any questions or need assistance with the Roku-branded TV, please don't hesitate to reach out. Happy Streaming! Roku Customer Advocate.
- Pros mentioned:Picture quality
High quality picture, and good sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to give ROKU a try, seems like every time I turn around the cable prices increase, I was pleasantly surprised with the quality of the picture, and the sound on this TV, and the best part about it is that you can get all of the programming that you need for free, it's simple to connect, and operate the remote, at the same time I also purchased an antenna so I can get all of the local channels, as well as a wall hanger, and to make the deal even sweeter, this 4K smart TV was on sale, I'm very pleased with this purchase, I put it in my bedroom so that I can watch what I want while the rest of the family is watching different programs in the living room. This TV is very light, I hung it myself without no help. So in conclusion, I would recommend this TV to anyone who is contemplating cutting the cable.
I would recommend this to a friend small remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to use the VERY SMALL remote. Would like to get a larger remote. Lost the battery cover on day 2
I would recommend this to a friendStopped working with 20 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a defective model. But the TV quite literally stopped working while in use. I only had it for 20 days! I barely even used it. Very dissatisfied.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear that you experienced this trouble, and we'd like to thank you for sharing it. Do you see any error messages on the TV screen? We want to help, please get in touch with us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we're eager to assist. Thank you! -Roku Customer Advocate
Terrible experience
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for less than a year in than went into recovery mode and there was nothing we could do to get it out of this. Many calls to support and hours working with Roku they finally replaced the Tv. I could have bought 3 TVs with the time I spent messing with this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Angela, thank you for your patience and understanding. It's clear that this isn't the standard we aim for. We are pleased to know that you are in contact with our support team and that you have received your TV replacement. If there is anything that we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus. Thank you, and Happy Streaming! Elmer, Roku Customer Advocate
HUGE DISAPPOINTMENT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to watch it. It was impossible to attach the feet to the tv because the screws wouldn’t tighten enough to safely attach the feet. Now I get to lug this waste of space back to Best Buy. Waited days for this. Roku, please don’t make tv sets. You aren’t good at it.
No, I would not recommend this to a friendAfter less than a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes, randomly changes settings. No way to change audio without buying something else. Junk!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there, we have a few tips to offer that may help. You can reset your network through Settings by following these steps: Press Home > Setting > System > Advanced System Setting>Reset Connect. We also have an FAQ article available to help you improve the connection between your Roku TV and Wifi router. You can access it through this link: https://support.roku.com/article/213122277. Moreover, if you want to enhance the sound quality of your Roku TV, we have another FAQ article that will guide you through the process of setting up the right sound settings to meet your requirements. https://support.roku.com/article/360011704154 .
We hope this helps!
Roku Customer Advocate
Cracked TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv came completely cracked. Best Buy wouldn’t honor a refund or replacement because it was more than 15 days from purchase. Buyer beware.
No, I would not recommend this to a friendRoku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it at all. Had to return to store. …. .
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lucian, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate