Customer Ratings & Reviews
- Model:
- 43R4A5R/43R4AX
- SKU:
- 6536712
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent picture quality and ease of use of the 43" Class Select Series 4K Smart RokuTV. Many appreciate the built-in Roku functionality, streamlined setup, and the included remote control. Positive feedback also mentions the affordability and the TV's lightweight design, making it easy to install. However, some users experienced minor difficulties with the stand assembly.
This summary was generated by AI based on customer reviews.
Up in smoke.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five minutes after plugging my brand new Roku, smart TV in it just made a light popping sound with the hissing sound, and just started Smokey from the bottom 
No, I would not recommend this to a friendBad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item never used, having hard time getting refund back from Best Buy your customer service is bad, been eleven days and two calls and still no refund.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we’re sorry to hear about your experience, and we understand how you feel. Since this matter is managed by BestBuy, we recommend that you reach out to them directly to share your thoughts and receive an immediate response. This kind of feedback is important to our team in partnership with our retailers. We would love to hear from you once you have everything set up at home. Thank you for sharing this with us. Jessica, Roku Customer Advocate
- Pros mentioned:Ease of use, Picture quality
East set up and operation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! Meets my needs perfectly. Very easy set up. Adjustments if needed to picture and sound are easy. I enjoy the Roku channel, and this is the perfect way to watch.
I would recommend this to a friend Do Not Buy From Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't set up because the screen was broken and Best Buy Customer Service kept sending me to Roku instead of assisting me themselves
No, I would not recommend this to a friendVery disappointed and dissatisfied!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was shattered when delivered & then I was told that a new one would be on the way, only for that to be cancelled
I would recommend this to a friendBrand response from Roku Team
Posted .Hey Smoove, we're sorry to hear about your order experience. Please get in touch with Walmart directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Roku Customer Advocate
PHIL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS DELIVERED WITH A CRACK AND THIS WAS A GIFT.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Philip, we're sorry to hear about your order experience. Please contact BestBuy directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Elmer, Roku Customer Advocate
Horrible service by rhoadie and Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our delivery was canceled by the driver. Bestbuy never delivered the product and i have still not recieved my money back for 3 weeks
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Margaret, we’re sorry to hear about your delivery experience. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact so that they can provide some options for your concern. We hope BestBuy will resolve the issue soon. Thanks! Elmer, Roku Customer Advocate
COULD BE BETTER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD TO RETURN ISUUES WITH SOUND AND BRIGHTNESS NOT WHAT I EXPECTED
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Joseph, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out to our team directly. In the meantime, we will be sure to pass this along to the product team. Thanks for choosing Roku and Happy Streaming! Roku Customer Advocate
- Cons mentioned:Bluetooth
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t Bluetooth with anything but Roku. Did not know this
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oops, we understand and appreciate you sharing. While our TV doesn't directly support general Bluetooth connectivity, we've got a workaround for you. Try out the Roku Mobile App! With it, you can enjoy private listening by pairing your Bluetooth headphones directly to your phone.
We hope this helps!
Roku Customer Advocate
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Six weeks of use and TV has a prominent black horizontal line on the middle of the screen. Very very disappointed
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Roku 43 select
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a month screen went black and it wont hard reset
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Robert, thank you for your patience and understanding. We appreciate you for all the troubleshooting steps that you taken to fix the issue. Please visit us online to get in touch with our customer support team at support.roku.com/contactus so that we can assist you further. Your satisfaction is our priority. Thanks! Elmer, Roku Customer Advocate.
Roku TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to use this tv with an antenna and no wifi, you will find out that this tv makes it very difficult to set up.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, Thanks for sharing! We appreciate the gesture of notifying us about this. To use the Roku TV for Antenna use only, you must set up the TV first by using a connection. If you don't have Wi-Fi, you can use your mobile hotspot as an internet connection. To set up the TV, follow this helpful support article: https://support.roku.com/article/115004035608. If you need assistance, Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're we're waiting for it.
Many thanks!
Roku Customer Advocate
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an auto return on this item due to pick up difficulty
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Loretta, thanks for taking a moment to share. We're sorry that it didn't work out, but we appreciate your feedback. If there is anything we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus. Thanks again! Elmer, Roku Customer Advocate
Broke after 7 months!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a quality product! Broke after 7 months. If you buy this, buy the Best Buy warranty! Never again, Roku!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Julie, thanks for letting us know about your experience. Clearly, this isn't the standard we aim for, and we're here to help. Please visit us online at support.roku.com/contactus to connect with our support team and thoroughly assist with this issue.
Together, we will sort this out!
Roku Customer Advocate
Roku tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought we were purchasing a 4K but when we installed it we notice it wasn’t. Very disappointing
No, I would not recommend this to a friendvery bad tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i just bought this and i may have had it for 2 months and the picture is already gone out
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, DarleneW. Thank you for letting us know and for sharing with us. This is not the kind of experience that we would like to offer. We would like to extend our assistance and learn more about your experience. In this case, we recommend reaching out directly to our support team at http://support.roku.com/contactus to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
We're always here to help!
Roku Customer Advocate
Broken Roku tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken. Poorly packaged for shipping. Long process to get refund.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Joanne! We appreciate you sharing, though we’re sorry to hear about your experience at your local store. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact. Thanks! Roku Customer Advocate
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV came broken didn’t realize until weeks after unboxing
No, I would not recommend this to a friendMAJOR LAG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok if you don't know what to look for so some will like it but ppl in the know will say the lag even with game mode on watching a movie or trying to play a game is very very bad got my money back
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Daryl, thanks for taking a moment to share. It's great to hear that you were able to find and utilize Game Mode but we're sorry to know that you were still experiencing a bit of lag. Our customers' feedback is incredibly important to us and we'll be sure to pass your comments along to the product team.
Happy Streaming!
Roku Customer Advocate
Don’t buy. Cheap ain’t worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV sucks. Hulu advances next episode to the end and have to manually return to start. Sakes person recommend it and he was completely wrong.
No, I would not recommend this to a friend