Customer Ratings & Reviews
- Model:
- 43R4A5R/43R4AX
- SKU:
- 6536712
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 43" Class Select Series 4K Smart RokuTV for its excellent picture quality and ease of use. Many customers appreciate its perfect size and simple setup. The TV's connectivity is also a plus for users, while a few customers mentioned the screen's reflectivity as a minor drawback.
This summary was generated by AI based on customer reviews.
Already broken
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in January of this year, and it's already dead. The sound just stopped and I feel like a TV should last more than four months. I am not happy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lisa, thanks for sharing your experience with us. This isn't considered normal behavior and we would like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Dosen't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage won't turn back on after a power outage. Screen flashing, Roku emblem jumping around, then nothing. Very mad.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! This doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Does not connect to Google Home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is fine, but it does not connect to Google Home which was a must-have for our family. I have spent countless hours over nearly 2 weeks trying to resolve with Google AND Roku support. Returning before the window is up.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello KrissyG, thank you for your feedback! Were you able to get your Roku-branded TV connected to your Google Home Assistant? Since all Roku players and TVs are compatible with Google and Alexa voice assistants, we’d love to help.
Here are a few steps you can try: First, enable Fast TV Start: Go to Settings > System > Power > Fast TV Start and turn it on. Second, make sure both the Roku-branded TV and Google Assistant (via phone or smart speaker) are connected to the same Wi-Fi network.
Lastly, do you have any other Roku devices in your home linked to Google Assistant? While Google Home can link to multiple Roku devices, it can only connect to one Roku account at a time. We recommend making sure any Roku devices in your home are all linked are under the same Roku account. After doing that, try removing and re-adding your Roku account in the Google Home app.
For a step-by-step guide on linking your Roku to Google Assistant, you can check out this article: support.roku.com/article/360009649613.
We hope this helps!
Roku Customer Advocate
Lemon for a TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV on Aug 9 2024. Within one month it started turning itself off immediately after turning it on. Now it will not connect to Wifi. Best buy won't help even we purchase a Geek squad plan.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Didn’t last long
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in June 2024. Used only a few times and it’s dead. Won’t turn on, went through all the troubleshooting. I’ll be bringing this back for a refund, won’t get another Roku TV again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Up in smoke.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five minutes after plugging my brand new Roku, smart TV in it just made a light popping sound with the hissing sound, and just started Smokey from the bottom 
No, I would not recommend this to a friendI wouldnt buy it a third time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 13 months before it died. 2nd one even. Buy a little bit nicer tv. Or a newer model?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Brandon, thanks for letting us know about your experience, but no worries, we're here to help! Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this issue. Your feedback is very important to us, and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Plastic crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws that came with the legs did not fit in the holes so we never even finished setting this up. It’s being returned. So annoying because it was a gift and driven over 100 miles.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cindy, we’re sorry to hear about your disappointing experience. This feedback is important to our team in partnership with our retailers, and we appreciate your sharing. We look forward to hearing about your experience with our product once you have it at home. Thank you for taking the time to share your thoughts, and Happy Streaming! Bernie, Roku Customer Advocate
Do Not Buy From Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't set up because the screen was broken and Best Buy Customer Service kept sending me to Roku instead of assisting me themselves
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t Bluetooth with anything but Roku. Did not know this
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oops, we understand and appreciate you sharing. While our TV doesn't directly support general Bluetooth connectivity, we've got a workaround for you. Try out the Roku Mobile App! With it, you can enjoy private listening by pairing your Bluetooth headphones directly to your phone.
We hope this helps!
Roku Customer Advocate
COULD BE BETTER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD TO RETURN ISUUES WITH SOUND AND BRIGHTNESS NOT WHAT I EXPECTED
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Joseph, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out to our team directly. In the meantime, we will be sure to pass this along to the product team. Thanks for choosing Roku and Happy Streaming! Roku Customer Advocate
Very disappointed and dissatisfied!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was shattered when delivered & then I was told that a new one would be on the way, only for that to be cancelled
I would recommend this to a friendBrand response from Roku Team
Posted .Hey Smoove, we're sorry to hear about your order experience. Please get in touch with Walmart directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Roku Customer Advocate
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item never used, having hard time getting refund back from Best Buy your customer service is bad, been eleven days and two calls and still no refund.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, we’re sorry to hear about your experience, and we understand how you feel. Since this matter is managed by BestBuy, we recommend that you reach out to them directly to share your thoughts and receive an immediate response. This kind of feedback is important to our team in partnership with our retailers. We would love to hear from you once you have everything set up at home. Thank you for sharing this with us. Jessica, Roku Customer Advocate
Roku TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to use this tv with an antenna and no wifi, you will find out that this tv makes it very difficult to set up.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, Thanks for sharing! We appreciate the gesture of notifying us about this. To use the Roku TV for Antenna use only, you must set up the TV first by using a connection. If you don't have Wi-Fi, you can use your mobile hotspot as an internet connection. To set up the TV, follow this helpful support article: https://support.roku.com/article/115004035608. If you need assistance, Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're we're waiting for it.
Many thanks!
Roku Customer Advocate
Horrible service by rhoadie and Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our delivery was canceled by the driver. Bestbuy never delivered the product and i have still not recieved my money back for 3 weeks
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Margaret, we’re sorry to hear about your delivery experience. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact so that they can provide some options for your concern. We hope BestBuy will resolve the issue soon. Thanks! Elmer, Roku Customer Advocate
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Six weeks of use and TV has a prominent black horizontal line on the middle of the screen. Very very disappointed
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Roku tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought we were purchasing a 4K but when we installed it we notice it wasn’t. Very disappointing
No, I would not recommend this to a friendvery bad tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i just bought this and i may have had it for 2 months and the picture is already gone out
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, DarleneW. Thank you for letting us know and for sharing with us. This is not the kind of experience that we would like to offer. We would like to extend our assistance and learn more about your experience. In this case, we recommend reaching out directly to our support team at http://support.roku.com/contactus to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
We're always here to help!
Roku Customer Advocate
Broke after 7 months!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a quality product! Broke after 7 months. If you buy this, buy the Best Buy warranty! Never again, Roku!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Julie, thanks for letting us know about your experience. Clearly, this isn't the standard we aim for, and we're here to help. Please visit us online at support.roku.com/contactus to connect with our support team and thoroughly assist with this issue.
Together, we will sort this out!
Roku Customer Advocate
PHIL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS DELIVERED WITH A CRACK AND THIS WAS A GIFT.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Philip, we're sorry to hear about your order experience. Please contact BestBuy directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Elmer, Roku Customer Advocate